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Comfyfootgear has a rating of 1.19 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Comfyfootgear most frequently mention poor quality, return policy, and customer service problems. Comfyfootgear ranks 718th among Shoes sites.
This company does not typically respond to reviews
The shoes I bought give such relief at the site of a previously broken bone. With no seams, these are perfect.
I purchased a pair of Comfy Foot Gear shoes that were SO uncomfortable that I tried to return them. I could never get a live person and all communication was electronic. I was told that I needed to send a photo of the item before they would allow a return. I was further informed that there would be a restock fee of almost half the original price. I sent them back to the address given me and they have been returned by the post office as "addressee unknown". This is a scam company and their "foot gear" is simply awful.
I ordered 3 pairs of shoes, all the same size. Two are too small and one is too big. I was expecting a sturdier shoe. These are horrible, and like an idiot, I didn't read the return policy before buying. Argh! They make you pay the shipping cost to China AND a 30% restocking fee. Horrible!
Tip for consumers:
Don't buy from this site!!!!!
Products used:
Shoes
I regret buying these. They're cheap and ugly. I should have read the reviews first. Please please don't buy these.
Products used:
Tennis shoes
I have never received any product that is such trash. $60 for a pair of shoes that look like they came from the $5 & below store. And no returns, if you don't like them. Who ever heard of that with an online company. If you think they will help your bunions, it's just a scam preying on older people. They are made of the cheapest plastic I have ever seen. They have nothing written on the shoe, showing size, company of origin or material content, which is illegal in the U.S. Please do not order from this company.
Products used:
None.
They had a terrible chemical smell. Gaps on top and at back. Side straps to short so pushed my feet ahead so they did not fit. Wanted to send me another pair. BEWARE no full refund only exchange or get 30% back. I took 30% back. Never again. I will spend the money on name brand shoes from reputable seller
Tip for consumers:
Read refund policy first
Products used:
Shoe
These "comfy" shoes are terrible and I asked for a refund. They will only give a store credit or a 30% refund.
30%! Would give a 0 star if I could.
Products used:
"comfy shoes"
I purchased a pair of Comfy Foot Gear shoes that were SO uncomfortable that I tried to return them. I could never get a live person and all communication was electronic. I was told that I needed to send a photo of the item before they would allow a return. I was further informed that there would be a restock fee of almost half the original price. I sent them back to the address given me and they have been returned by the post office as "addressee unknown". This is a scam company and their "foot gear" is simply awful.
Tip for consumers:
Horrible customer service and awful product
Products used:
NONE
Buyer beware! No place on their website to leave a customer review. This company is fraudulent. Advertises leather shoes. What you receive are the cheapest plastic shoes you can imagine. The shoes have an odor similar to nail polish remover. Shipping took weeks because it comes from China. There is no indication on the website of country of origin. Luckily my credit card company is handling it as a fraudulent charge.
Products used:
Discarding the item. Was not usable.
I am writing this review based on my experience purchasing a couple of pairs of shoes from this website. Im generally hesitant to purchase from a website that is not a known brand and this experience confirmed that for me. First, the shoes look better online than they do in person. Second, don't expect to get your money back if the shoes don't fit. As we all know, shoes (even if they are the correct size) need to be tried on to ensure a proper fit. At comfyfootgear, once you open the packaging to try on the shoes, they are not returnable because they are no longer in the "original condition". If you request a refund, the most you will get is a partial refund (something like 20 or 30% with the original shipping cost deducted if they shipped free). If you plan to buy from this vendor, I suggest purchasing a single pair to see if they fit; if they don't fit you haven't lost that much, if they do fit you can always buy more. Also there is no phone number to call all communication with "customer service" is via email. I gave 2 stars because they do respond to email and i at least I got some money back. But, I will never buy from this vendor again. The shoes i purchased are going to a thrift store and thankfully I found similarly style shoes for less money on a large online store with a better return policy.
I wish I could give them a 0. I'm in the process of trying to return/exchange shoes for my elderly mom. Their policy is not acceptable, especially compared to other shoe companies. Also note: their shoes are about a full size smaller than normal sizes--not exactly what you want for bunions! Size 9 shown below
Tip for consumers:
Return policy is a bait & switch, confused with a ton of jargon
Products used:
shoes
The shoes were NOT the same ones marketed. We paid $50 for shoes for our grandmother and the ones we received were FRAYED, very VERY cheaply, poorly made, poor qualify and PLASTIC bottoms which is NOT safe for an elderly woman, or anyone for that matter. And of course you cannot get a hold of ANY REAL person! And they REFUSE to offer refunds! EXTREMELY DISAPPOINTED AND DISGUSTED WITH THIS COMPANY. Should of known this was a scam. DO NOT BUY FROM THEM!
Tip for consumers:
Do NOT use this company. Cheap, poor quality and no customer service or refund.
Cute but not comfortable at all. The inside were hard, flat, with no structure.
I think giving 1 star is to much. And their return/refund policy is really lame. Says to return the shoes can't be tried on or opened. Sorry I even stumbled on this site, and should have read reviews before I purchased.
Tip for consumers:
Delete delete delete this website. Unique but not comfy at all. Read reviews.
Products used:
Shoes
The footwear sold on this site is NOT what you get. They are poorly made with very cheap materials. Buyer beware!
Tip for consumers:
I WANT A REFUND SINCE PRODUCT SHOWN IS NOT WHAT IS SENT!
Products used:
Shoes
This company is a SCAM. They will not take returns for any reason. They ship from the east coast US but will not take returns unless you ship to China which costs almost as much as the shoes. I did it anyway. The shoes were lost in China for 6 months and then returned to me. So then I was out the $200 for the 3 pairs of shoes (none of which fit) and the cost of shipping to China. The company does not reply to my emails and did not refund a penny. Do not buy from these crooks!
Tip for consumers:
They don't take returns & nonexistent service.
Products used:
none of the three pairs of shoes
Comfy Foot Gear falsely advertises these poor quality shoes for long distance walking and even claims they are posture correcting. These shoes are made like cheap flip flops with flat soles and zero arch support. My podiatrist states they are awful, especially for anyone with foot issues. Shipping took 6 weeks, and they REFUSE to reimburse in all cases. Instead, they offer more garbage in exchange. SAVE YOUR $$ and thank me later! Notice the chintzy piece of Velcro that is useless if you need to make a size adjustment!
Tip for consumers:
I highly recommend not trusting this site. If you do, you may as well agree upfront to being scammed.
Products used:
Walking shoes
Not sure if they're made out of paper or some kind of plastic The soles could be snapped in half by a baby.
I've never seen a quality of shoe like this other than at the dollar store even their flip-flops are made out of some sort of material that's far superior than whatever these shoes are made out of.
And comfy foot gear as a company is the worst they're only offering 30% refund on these crappy shoes. I wonder why that is? Because nobody wants these crappy shoes!
By the way if you still think you want to buy them you could give me a call first but if you still want them they're going to take you three to five weeks not 3 to 5 days
Worst company worse shoes worst shopping experience online ever.
Enclosed is a copy of an email from them telling me my only option is a 30% refund what a crappy company.
Tip for consumers:
Definitely don't buy this crap
Products used:
Shoes
Dear Luann,
We have tried to offer you the best solution for your issue. We want to remind you that our policies are always visible on the website. In the shipping policy, you can see that 3-5 days is the processing time, not the shipping time.
We do offer refunds if the case is supported, mostly for defective shoes or when there's an error on our part.
Thank you for your understanding
Cheap quality product and ridiculous return policy. Never again, I bought a splint that doesn't fit my toe. Total loss of money and no possible refund. Total scam business!
Tip for consumers:
Don’t buy from that company
Products used:
None
Ordered what looked like cute "comfy" sneakers. They are not. Still trying to return them. They make it confusing and you will never get a full refund! Never, never!
Tip for consumers:
These policies make Amazon so successful!
Products used:
Sneakers
I'm sorry I did not read the Reviews before I purchased three pair of poor quality shoes for $141. Two were squeaky when you walked, the other was super uncomfortable. The Return Policy basically says they won't give you your money back no matter what. BEWARE! I tried to call the phone line that was listed for the company to get in touch. IT WAS DISCONNECTED!
Tip for consumers:
Don't purchase from this company.
Products used:
None. I will donate them to the Salvation Army. Loss was $141.00
I purchased a pair of shoes that had ordered and paid and when I tried to return them for a refund, there was NO SERVICE available. I sent them three emails and two phone calls with NO RESPONSES. So If you purchase shoes from them, know that you CANNOT RETURN the shoes since there is no response. On the back of one paper that arrived with the shoes, there was a return address listed IN CHINA. Have you ever tried to mail anything package to China? It is extremely expensive and can be 4 or more times as much as your purchase!
Tip for consumers:
There is no successful communication venue and thus no return and no refund. I am stuck with and paid for shoes that have no or very little support which was included in the description and the reason I had purchased them. My multiple attempts to return and contact the company were unsuccessful and highly frustrating!
Products used:
Shoes
I placed my order 11/13/21 and changed my mind because I chose the wrong sandals. I send an email seeking help and got a same day cancellation so I could reorder.
There is no phone support but excellent email response.
My daughter in college in Fl got the sandals today 12/9/21 and send me a text how she loves them. Great for campus walks.
Great company. Good service, Good product.
Thanks
Products used:
Footwear
These shoes have no support. The inner soles are as hard as a rock! These are not orthopedic as advertised. Please read the return policy as well. You will not receive a full refund and will be asked to pay shipping charges to exchange shoe sizes. This is not a company I recommend..
Although the shoes did not fit, I received a prompt and courteous response for a satisfactory resolution.
I never received shoes they way I did with comfy footgear. No box, and I was giving these as a gift and the shoes were shoved in a bag that was way too small for the shoes and the Sandle was all bent and had a huge indent, I Could not remove from the indent, can't get it out. Also everybody one takes returns for items shipped improperly or if they do not fit. BUT NOT COMFY FOOTGEAR - NO RETURNS! So I took 20% of my bill for a return and I donated the shoes, I didn't even want a credit, don't want to shop with them anymore.
Tip for consumers:
Horrible customer service
Products used:
None I donated to them
Gain trust and grow your business with customer reviews.
Our business sells shoes that are comfortable and stylish.
Our shoes are the best choice if you need moderate-quality shoes at lower prices. We try our best to improve everything, and we already made many changes since 2019, when we have sold our first pair of shoes online.
For example, we have reduced the shipping time and no longer have issues. We also improved our packaging, and we are constantly working with different factories to enhance the quality of our shoes, keeping the prices as they are.
Our customer service is more responsive, and all the customers get a response in a maximum of 2 days. We also keep all the customers informed about new promotions and also about the order status.
We are open to suggestions and appreciate each review, here or anywhere else.
All the best
Omfyfootgear is an exclusive online store where we, the founders, want to ensure everyone can find the perfect shoes for a comfortable walk and the most innovative foot care solutions for different foot conditions.
We started building an objective, which is a collaboration with huge producers that offer unique shoes for your everyday life and one of the best quality, that could change the consumer's life into a better one.
We started about five years ago, selling just foot care accessories. In the beginning, we thought that foot problems were overestimated, but an unfortunate experience of one of us, the founders, put us in the "shoes" of many people that have to struggle with finding comfy shoes for lots of foot conditions but also changed our perspective about those who just want comfortable and yet cute shoes.
We want you to feel better and this is our major objective! Our specialized team will offer you advice and information to pick the right product for your needs. You can always contact us before you order if you are not sure about a product.
To make sure that you are fully informed about each product, we have studied all the foot syndromes and feet-related deformities and we provide you with detailed descriptions for each item.
Our online shop is created with these principles in mind:
⦁ UNIQUENESS: behind each product, there is a long research. We know that you need to start your shopping experience with us having the security that our shoes can meet your needs. That's why you should also understand how each item is produced. Thanks to our very accurate product descriptions, you will know what materials were used, how the shoe can help you, and which conditions it is meant for.
⦁ EASY SHOPPING: We hate to go shopping in physical stores. It's time-consuming, we never find exactly what we need or want, and it is frustrating and tiring to get back home with an empty bag. At Comfyfootgear, you can find the shoes that most suit your needs and you will get them directly at your door. It is easy, simple, and time-saving.
⦁ KINDNESS: We want our customers to feel good when shopping with us, but more than that, we want them to find a friendly person if any kind of issues or questions may occur. That's why we are working with the best customer specialists that will familiarly answer you. We just want to skip the basic and pre-setted emails. Each customer is special, so each response must be unique.
WHO IS COMFYFOOTGEAR AND WHERE IS IT LOCATED?
Comfyfootgear is the place where two friends met and decided to do something to bring happiness to consumers.
Our in-house fulfillment centers and partner facilities are located all over the world.
In conclusion, we want to assure you that this website is operated and handled by specialists, and all the products are carefully chosen to provide you with a better life and a healthier one too.
Feel free to contact us at support@comfyfootgear.com about any question you may have.
Dear Cathy,
You can try the shoes, that part of the policy is meant for the foot care accessories in case you need another size. Please email us to get a resolution for your issue. Thank you