ColourPopReviews 331

Took company weeks to finally decide they "couldn't" send the order I paid for weeks ago after they forgot to include it in the box they sent me with just a packing slip. After paying for expedited shipping, and sending countless emails asking for help, I was told to just wait. Finally, after waiting and waiting and still notgettibg a package with the missing items, inreceices an email saying they would refund the shipping costs and would ship the package. Then a few hours later I received an email stating they would just refund my money and wouldn't be sending my items. After making me wait all this time! They could have just done that to begin with. Additionally, they don't even provide a phone number for a customer to call for issues like this. I have never been treated so poorly by a retail company.

I placed an order mid December & it stated 5-7 business days for delivery so i expected it in time for Christmas (Dec 22). Now I got notice (Dec 20th) it will be another 7 days before they SHIP it which is way past Christmas & that's what the order was for. They hadn't even shipped my order yet?! I said if it had not yet been shipped out by today then just cancel my order so now I have no gift. Obviously they are unreliable so I wouldn't order if needed by a specific date. There's much better quality makeup out there that DOESN'T disregard their customers. Glamlite, fenty, Jeffree Star…… all great quality & good customer service! Avoid colourpop! Never ordering from them again!

After a disastrous order, I gave them another try, only to be disappointed again: the lipsticks smelled so bad I had to throw them away, and the eyebrow pencils fell apart after just a few days (the product fell on the floor and the brush detached from the pencil). If you add that the price is not the cheapest and that it's expensive to have them shipped abroad, it's a huge no for me

Colorpop sent me the same shade twice and said it was my eyes that are wrong then ignored my other emails asking for help. Use Knix, Elf, really anywhere other than this disgusting company.

I ordered $168 worth of products. They canceled the order " due to fraud" and said they cannot tell me why or fill any of my orders. I paid with a card, and yet its fraud. Shameful

I've ordered from Colourpop many times over the last -5 years, since ~2018, but I don't think I will be returning. I realize one customer boycotting the brand is not going to bankrupt them, but hopefully my experience will help someone else. I placed an order recently (February 2023) only to have one of the items not show up in the shipment. Not that it necessarily matters, I think it's a matter of principle and treating your customers right, but the order was on the expensive side (especially for this website...) and contained 15+ items. When I contacted customer service via email, they informed me that too much time had elapsed since my order had been dispatched and they were unable to help me. Am I supposed to apologize for being out of town for work and not opening the package the second it arrived? I was very polite in my email exchange, provided supporting documentation in the form of pictures of the items that I had received and the packing slip. This is the response that I received: "Please keep in mind that we have this policy in place to be fair to all of our other customers, we hope you can understand! We apologize for any inconvenience this may cause!"? To be fair to your other customers who actually received what they paid for? Fascinating.

For anyone that's wondering, you can purchase Fourth Ray Beauty products at Ulta instead (I did not realize this until recently; I really like some of their moisturizers, I'm sure their ingredients are garbage but that's besides the point here I suppose). I have never had another company (fashion, beauty, skincare, home decor, accessories, anything) fail to ship me an item and not immediately rectify the situation and ship me a new product. Save your money ladies; there's many others brands ranging from bargain to luxury and everything in between who will actually ship you what you paid for! I very rarely write reviews for anything but felt this needed to be said.

If I could give them zero rating I would! I'm 70 years old senior citizen can not go out wanted to buy some makeup for my daughter as a gift she has not even open and don't like them It was $100 worth of stuff. I wanted to return that because it waste for me but colour pop refuse to do that. My daughter told me they have crap makeup Do not buy from them. They should accommodate since it's not even open. I will suggest everyone Do NOT BUY from them. It's total waste!

If you've ever shopped on their site you'll notice there are no one-star reviews on their products. I've written several for a particular mascara but when I go to the reviews for the mascara my review is curiously absent. I tried again to write another but it also is not there. The only reviews are glowing praises. No product is going to please everyone. In addition I have also received product that was completely broken in transit and was not allowed to return it. I was only offered a credit to use in the future.

ColourPop is a company based on FRAUD! The credit card company told me the charges were collected from a London Company. Also many other customers from the same credit card company had reported them for the same complaint as myself. They have an ad that popped up when I googled SILVER EAGLES and I should have known that the price was slightly less than spot silver that they were selling the EAGLES for. I am working on getting my money back! The credit card company is very helpful and understanding...just another Victim!

If you have an issue with your delivery or order they have a no return, refund, exchange policy because of there so called low product value. Biggest rip off ever

I have ordered with colourpop once in my entire life. I have some extra money and decided to order some new makeup. They're running a deal on an eyeliner set and i wanted to grab some lippie stix. Well, my first order went through then automatically reversed. It's was about $200 worth of product, not uncommon for purchasing brand name makeup. They sent me an email stating it was probably a connection error and to try again. I tried again 3 more times and it would go through on my account then automatically reversed. I asked why and they've stated they have marked me as a "high risk fraud" and cannot accept/fulfill my orders. When asked WHY it was marked as "fraud" they told me they could not give me anymore details and refused to take my orders. This is absolutely ridiculous and horrible business practice. I will never EVER recommend them to anyone ever again.

I am boycotting colourpop as of today! I am absolutely DISGUSTED by the actions of the company! DHL lost my package/could have delivered to a wrong individual and colourpop did nothing to help me! I was promised a reshipment for days and given hope but today they decided to absolutely drop me and not even reship the LOST order and blame ME for it! Ive been such a fan for so long and ordered tons of times from the company but this absolutely broke any trust I had for this company and will NEVER order again! DISGUSTING!

The package that came was fine but the sticks of eyeliner I purchased looked used, the boxes they were in were crushed and open. The eye shadow I bought had a strong smell when I opened it, I threw it away. I need to find another brand of makeup cause this cost too much for the services I received. I am not even sure I can trust the product or if they are sending me used items that someone else returned. I bought these items

Heart

Numero Uno

I Am Calm

The only one that didn't come busted open was the eye shadow.

Bought an eyeshadow pallet for my daughter in late November, didn't receive a shipping notice, didn't get any response from email inquiries and finally after a month received the wrong item in the mail. This was first experience with this company. There won't be a second.

Made my order for weeks now and I can not get an update, over a week now. Never buying from them again.

I had ordered two separate orders 5 days ago, I got 3-5 day shipping through USPS and I already contacted customer service 2 times already and have not received a response:/
Going through the customer care log I've seen a statement saying that there must be an error in the tracking system, at this point I'm just disappointed and I really want a refund for this garbage.

One of the four items I ordered did not arrive on time. I contacted them and they said they would take care of it with a coupon. I live in Canada so I have to pay for shipping again at my own expense.
I cannot believe this. After many emails back and forth (and the worst response), I was told that they would only respond to my refund request once, but only once? But I don't know if I will ever order from them again. I thought so.
I asked them to delete my account information and I can no longer log in.
However, I then received an email to my name requesting a product review. My personal information is still there.
I haven't even received the product yet and they want me to review it? That's laughable. They must be kidding.

Worst company ever, no customer service. If you don't get your package or something is wrong, they do nothing. You are screwed