College BoardReviews 148

I requested my scores to be sent to a college for my graduate application, and I even paid an extra $30+ for rush order which was supposed to be sent in 2-4 business days. It has now been over a month and the university has not received anything from them. I have called on about 6 or 7 different occasions throughout this time frame and can't get any answers from customer service. They have told me that they send it to the Escalation Department and that they write a follow-up and that I will receive an email and I never do. I have now missed my application deadline and they have costed me a full semester of college. I wish I could rate them less than 1 star.

My son study hard and we pay the SAT fee for 4 year to get the Hispanic Recognition. They never email us the notification about the next step. When we contact them they told us he got it but TOO LATE. Big scam. Everybody need to know.

I am a student who uses this website, and my experiance has been either just fine, or abysmal.
To put it simply, a lot of the times I try to watch a video that I need to watch, to complete an assignment, the video won't load.
Sometimes this problem occurs for only one particular video, and it only lasts a day, and sometimes you can't watch any videos for about a week. Either way, this bug prevents me from finishing my classwork on time.
If CollegeBoard is going to charge us $100+ to take a test, then they should at least give us a working website to help us prepare.

The college board sucks. They claim to be a resource for high school and college students but they really only represent privileged students from traditional families. As a low income student from a single parent household, the college board was always an obstacle to obtaining higher education. I took the ACT in high school rather than the SAT, and got a waiver for the exam. However, when I had to fill out the college board's CSS profile, they did not recognize that I would need financial assistance (because I didn't take the SAT) and I had to pay upwards of $100 to send the CSS profile to each school. Then for the CSS profile, I needed a waiver for my noncustodial parent who was abusive, never supported my family financially, refused to support my educational costs and endeavors, and outright refused to sign the CSS profile until threatened with a court order. Despite all this, the lovely college board said I was not eligible for a waiver and cost my mother more legal fees. College Board, you need to expand your resources to help students that don't fit the traditional household, middle-upper class mold.

Just read any other review on this website. Basically all the same thing, CollegeBoard is a joke, and their website is even worse.

Impossible to contact a person in the US offices. Every call get directed to overseas and the operators repeat the same sentences and nothing gets done.

Their customer service is not so good. I eventually got the information I wanted, but the process was unnecessarily long and they hung on me for no reason.

Terrible website that's impossible to sign into. Will tell you that your password is incorrect even after reseting it 50 times. Doesn't display scores on assignments. Incredibly difficult to navigate. Servers are actually down more times then not. Completely impossible to use. Whoever runs this website, do better.

Even the Customer Service is absolutely scummy. I had 2 remaining usages of my fee waiver and I registered for a SAT test but then a few weeks later decided to either cancel the registration or change it to a different date. I called Customer Service for this and they said that I could just not go to the test and it wouldn't affect anything. But then one of my fee waiver usage got used up. $#*!ing scumbags.

Hello, I'm your typical high school student and I'm here to tell you the college board can suck my balls. This useless, money grabbing scheme is such an enormous waste of time and is so obviously only geared towards making money. I've asked the college board THIRTEEN times to stop emailing me yet everyday they continue to send emails. The emails ask if I would like to see what questions I missed on the SAT. Here's something about the SAT: the SAT can also suck my balls. Those soy boy beta cucks that are responsible for the college board and the SAT can go get shot in Iraq. I never studied for your pointless test and I did fine. Also it didn't even matter in the long run. WHY SHOULD I HAVE TO PAY FOR A TEST IM FORCED TO TAKE. So to everyone at college board I wish you all horrible miserable lives and to the useless Indian man that "assisted" me in trying to fix my account over the phone because the college boards website is utter garbage, you were absolutely not helpful and I wish you a life of agony and turmoil. Oh yeah and SUCK MY BALLS. That is all.

I have a terrible time finding anything needed on this site. Collegeboard has a complete monopoly over everything to do with American public schools, because of that their site tries to encompass everything and is poorly executed. The absolute worst problem though, is that I can't submit my AP Art portfolio. It's as if they don't want me to. I have spent the past two days trying to get through to the point I can submit and be done with them forever. But no, after multiple phone calls and discussions with my AP coordinator as well I'm still no where. I had over a forty minute call with them yesterday to no avail. I tried calling them again today. After ten minutes of waiting and hearing their terrible wait music, they finally pick up. After a half hour of "trouble shooting" (it obviously didn't help), the person goes silent on the other end for fifteen minutes. I finally hear laughing and they hand up. I sat for nearly an hour with no success and even more hatred for Collegeboard.

This was probably the worst testing experience I've had in my life, there weren't any consistent times, and some even overlapped which is absolutely baffling considering they have classes like physics and physics 2 that can be on the same day but they'd rather shove two together and say figure it out on your own. Their own website is so terrible I can't request a makeup for the exam I missed since their own schedule isn't important enough to tell students and they get millions in profit for owning a monopoly and providing the worst service as we are forced to use it. I hope this company falls apart from the inside out leaving all of those invovlved with it penniless and destitute.

I've been trying for a while to find out how to setup my exam. I figured I was just being stupid and needed to be pointed in the right direction. I called 2 people from customer service and they both gave me the same script. Had me on hold for several minutes when I asked what seemed to be the most basic question possible. This whole concept just sucks. Neither of the people I called were helpful by any means.

They cancelled my sat 2 weeks before test date, then charged me extra for me to find another test center on the same day (because it was a lAtE ReGisTraTioN). Greediest company I have ever seen..

Without even getting into why the college board sucks it is clear to see that they didn't want to spend any money on the website. The greed of this company is obvious, from how they treat students and teachers, to their website which looks like someone who's only experience with websites was formatting a Myspace page. I have to use this website often due to the fact that I am an AP student and am taking my SAT soon and every time I have to log in I feel like I'm fighting for my life.

Waivers are limited, site is not flexible, customer service not flexible; I had a waiver for a subject test, subject tests went away, could not use waiver for regular SAT

What can I say? It's hard to provide helpful insight on a website I've only been able to see 25% of the time I've "wanted" to access it. The first issue is the arbitrarily picky login, seeing as it sometimes decides that your login is incorrect. One compliment I can extend to the website is that this makes successfully getting in on your first attempt can make your day with how rare of an occurrence it is, unfortunately you then are dragged back to reality upon either being trapped on an infinite loading screen, or worse, have to then navigate the website.

The website is a confusing categorized mess of redundant links and hidden backroads. There are maybe thirty ways to get to the contact page, which by the time you reach it you will have inevitably dealt with enough issues to just give up. Meanwhile, in order to get to major parts of the website you have to sometimes go through multiple pages that are unclear about the path you're supposed to take, which would not be an issue if they instead just had a better central hub. Once you get to these major parts of the website, such as APClassroom, you then have to try to find which of the three near identically named pages you need, and much like putting in a flashdrive you will almost always do it incorrectly the first time.

CollegeBoard, with the massive amount of money you have burgled from ages 11+ there is no reason to have a website that loads and navigates worse than ones made by rural Ohio churches. Take a page from Amazon's book, if you're going to be a grossly obvious monopoly then at least be half-competent in providing your service. Maybe one day you'll earn your style point.