The one star is my review is for the two customer service agents who actually did help me. The rest of the dozen or so agents I worked with were either too hard to understand due to their robotic rapid fire script delivery, without any trace of humanity, and with a very thick accent to boot, and seemingly did not understand my issue well enough to process a solution, for while they repeatedly said "I understand"-again, it was just part of their script.
I was attempting to get a CLEP score from a time period that was not available to access on the internet. As it was a long time ago, I did not recall the exact date or location of the exam needed, and so had to call to get it dug up from the archives. I received an email instructing me on further steps, including the option to call and provide information, which I did. However nothing happened, and when I called to check, the agent somewhat chastised me for not completing the necessary steps- even though I had. They had me submit all of the information again, and this time I did over the phone with the agent and also in an email. I received no confirmation yet again for the submission. When I called back to check on the process, they claimed again that they had not received any of the needed information, and took it all down AGAIN. A week passed, of my checking my account and email every day, with no noticeable changes on their very glitchy and confusing website. When I called to check again, the agent told me that they had sent me an email a week before, indicating that my scores had been found- yet again, I never received this email. She then instructed me on the very back-door and un-obvious way to find the score and request the transcripts. I'm doing it now, and though I am logged into the account, with my name on the top of the page, I am encountering a rather hilarious request to log in to access the scores and request transcripts. Also, College Board does not have my school listed as an option to send test scores to, even though I know they are accepted and allowed per the catalog. This is making me nervous, as all this runaround and miscommunication has already over delayed my needed prerequisite guidelines for the class I'm currently enrolled in with a temporary allowance from my program director. I really don't want to ever have to deal with their customer service again!
It's insane to me that this company is the main one we use get tested for college aptitude and credit, considering how difficult their site is to navigate, and how poor their customer service is overall. It's also a bit frustrating that they outsource labor for this department at all, especially considering how expensive all of their services are, and how they have little no competition in this very niche market. Reading other reviews about scoring discrepancies is equally frustrating! I would advise any parents or students to be very careful and aware when dealing with this company in regards to AP or CLEP exams, and to check with the university to see if there are any other options for placing ahead in certain subjects, and also to skip taking the SAT altogether if possible.

My daughter got her PSAT scores and clearly it shows a score and today the scores are different!

My name is Sister Mary Gabriel Walker (Barbara). I have administered the SAT test for many years in Baltimore, Md. (I administered the test to an extended time student.) I never had a problem with receiving my check until December 2018 when my name was misspelled on the the check I received. The test coordinator tried many times to have the error corrected -- to no avail. I have tried many times. Even though I had not received a corrected check, I continued to administer the test. After many emails I finally got a response "no record" of my administer-ing that test. A stop payment was issued by Collegeboard. I don`t want to believe that this is not a bonafide business, but I have no choice! If there is someone who can help me get what is owed me please email... *******@yahoo. Com Thank you!

Greedy greedy greedy little $#*!es. To give anyone who doesn't understand some context, over half a million kids signed up to take the AP Lang exam. Say only 98% of students had no computer or wifi difficulties, or had no trouble submitting it. That last 2% is still TEN THOUDAND PEOPLE you $#*!ed over. It is not fair that the tens of thousands of students, probably more, need to spend the next few weeks of their summer stressing out to take a re-take because you guys failed to realize that computers crash, wifi cuts out, and many Americans can't even affort a device to take the exams on. If if they cancel the exams, what College Board is afraid will happen is that the students still get into college and we realize that the College Board is USELESS. Here's a thought: how about we administer the exams at our school in our classrooms? How about our teachers design the tests? The College Board a multi-million dollar business making millions off of our suffereing. They're afriad to lose their company so they administer the exams to kids when they know damn well the kids won't do well on it. Newsflash: We've been learning online since March. It's not the same and this shortened exam doesn't make is any easier. Making us write a DBQ in 45 minutes, cutting the time in half while only removing 2 of the 7 documents? How is that fair? How is it fair to base everything a kid has learned in the past year on one single question? What if a kid excels in multiple choice but struggles with writing? Are they just screwed? The exams were shortened but we are still paying the full price, which is absolute bull$#*!. If you cut the exam time, CUT THE PRICE. Families are losing their jobs and their money but this stupid company still makes us pay full price. Keep in mind, I am very lucky to have parents who are willing to pay for this, and I am grateful in that sense. I am not talking about myself here. I'm referring to the thousands of students who don't have the same privedge. My point of view is a frustrated junior in high school that has to retake both of her AP Exams in June because she followed the directions and yet the College Board website still failed her. My purpose is to encourage people to not take College Board's bull$#*! anymore. My audience is, hopefully, the College Board. Boom. Context, audience, purpose, and point of view. 5 on the exam. College Board, $#*! you guys.

My son graduated from a 4 year college in May of this year. He decided to pursue grad school which requires some prerequisites that he is trying to take at the local community college. The community college doesn't have a record of his AP scores. Since one of the AP classes he took in high school is required then we requested the scores from college board on July 16. In today's electronic world they still require a written request with payment of $25 and they must USPS the scores to the school. No email? Okay, I followed instructions. Check was cashed on 7/22. I have called several times trying to get an update and each time have been told that it can take "up to 15 days". Finally, last Tuesday 8/6. The rep I spoke with said "today is the 15th day and the scores are going out today". She even suggested that I follow up with the local college at the end of the week. Since I didn't receive the additional copy they send to the student as part of the request, I called this morning (the class stars Wednesday). Today I got a completely different story. They told me they received the request on 7/24 (now check was cashed on 7/22) and they are still within the 15 BUSINESS days. I explained my situation about the class starting and what the rep told me last week. There was absolutely no concern. I was told I couldn't speak to a supervisor (none available). Told the rep I could hold, Jovic said I couldn't none available. I asked if there was any way to get the scores emailed due to the situation. I received a robotic response."All scores are mailed." I told him he was not being helpful and this is an urgent situation. He then told me if he were the parent then he would have request it sooner. Duh... so would I if I had known it was needed. We thought because it was on his college transcript and high school transcript then it would work. It doesn't. Regardless, Jovic implied that this was my fault and he wouldn't even acknowledge anything about the conversation I had with another rep telling me they had been mailed. Each person you speak with comes up with an "explanation of the day" to cover themselves. Don't believe anything anyone there tells you. It changes to whatever needs to be said on that particular day. So, today is August 13 and I'm being told that the scores I requested on 7/16, paid for on 7/22 (yet they received on 7/24?!) will be mailed. Unfortunately, their incompetence will have to be paid for by my son who can't take the class he needs. Too bad we are forced to deal with this monopoly!