Jackie H.

My son graduated from a 4 year college in May of this year. He decided to pursue grad school which requires some prerequisites that he is trying to take at the local community college. The community college doesn't have a record of his AP scores. Since one of the AP classes he took in high school is required then we requested the scores from college board on July 16. In today's electronic world they still require a written request with payment of $25 and they must USPS the scores to the school. No email? Okay, I followed instructions. Check was cashed on 7/22. I have called several times trying to get an update and each time have been told that it can take "up to 15 days". Finally, last Tuesday 8/6. The rep I spoke with said "today is the 15th day and the scores are going out today". She even suggested that I follow up with the local college at the end of the week. Since I didn't receive the additional copy they send to the student as part of the request, I called this morning (the class stars Wednesday). Today I got a completely different story. They told me they received the request on 7/24 (now check was cashed on 7/22) and they are still within the 15 BUSINESS days. I explained my situation about the class starting and what the rep told me last week. There was absolutely no concern. I was told I couldn't speak to a supervisor (none available). Told the rep I could hold, Jovic said I couldn't none available. I asked if there was any way to get the scores emailed due to the situation. I received a robotic response."All scores are mailed." I told him he was not being helpful and this is an urgent situation. He then told me if he were the parent then he would have request it sooner. Duh... so would I if I had known it was needed. We thought because it was on his college transcript and high school transcript then it would work. It doesn't. Regardless, Jovic implied that this was my fault and he wouldn't even acknowledge anything about the conversation I had with another rep telling me they had been mailed. Each person you speak with comes up with an "explanation of the day" to cover themselves. Don't believe anything anyone there tells you. It changes to whatever needs to be said on that particular day. So, today is August 13 and I'm being told that the scores I requested on 7/16, paid for on 7/22 (yet they received on 7/24?!) will be mailed. Unfortunately, their incompetence will have to be paid for by my son who can't take the class he needs. Too bad we are forced to deal with this monopoly!