College Board

Customer service is a JOKE. Every rep I've spoken with has poor English skills, has no flexibility for waiving score send charges during covid, or cancelation fees. Was lied to last Friday when they said scores were going out THAT day; STILL PENDING! We've been waiting 2 weeks for SAT electronic scores to be sent with a deadline looming that could cost us Thousands of scholarship dollars. The 4 free scores should have NO deadline before being charged and who thought it was a good idea in this day an age to charge $46 to cancel a SAT registration; only refunding $10. The biggest rip off. I hope Colleges realize what a scam this organization is and remove their accreditation.

I tried to call college board to fix my account because I made two by accident and when I called they put me on an infinite loop on the menu and whenever I wouldn't respond it would hang up on me mind you I was on the call for an hour

Horrible services. The only thing they care is money. I once tried to set up an account for my 11 old daughter in college board to take SAT for the talented program, but I was not allowed to so I tried 2002 instead of 2007 and it worked. So I knew it was because she was too young to register through the website so I registered her through a talented program. However the account I set up in college board gave us nightmares. Even though my registration information through the talent program was totally correct and the admission ticket was correct, first they did not send out the admission ticket until I called to ask, then they did not send out the report to me until I called to request (for young kid, the report will be sent out automatically because they could not check online), next they sent out the score with the wrong day of birth, next I called 4 times, sending out the required documents for the birthday changes, paid the rush fee as asked,, I waited another ten days, still not received the score, and I called again and found out that ridiculously the College Board still sent out the report with the wrong birthday and nothing changed after my seven phone calls! I waited more than two months and called nine times and the deadline for score report of the talented program has already passed, I still haven't received the correct report. My daughter got 1240 over 1600 at age 11, which is much above the requirement for the talented program, however, she may miss the chance for the talented program because the bureaucracy of the college board. Anyone can imagine how fluctuated I am?

I called multiple times and they said they could not fix my issue. I have had to make several accounts due to this inconvenience. It constantly my name is invalid, they are just terrible.

Mark agent # *******
-Could't provide me with help
IACE agent #*******
-Cut off the phone mid sentence
Nicole agent # *******
-Was confused and blamed me for the incident report that's pending.
Dee agent number #*******
-Hung up the phone after asking me to wait on hold.

HORRIBLE CUSTOMER SERVICE AND DIDN'T CARE ABOUT THEIR JOB BECAUSE THEY WEREN'T AFRAID OF CONSEQUENCES. HOPEFULLY COLLEGE BOARD HANDLES THEM WHICH I DOUBT. I WILL KEEP CALLING AND MAKING REVIEW ON THE WORKERS.

I've been trying to sign in to see my scores, but whenever I sign in it doesn't do anything. I've signed in about 10 times and still nothing. This has been an ongoing issue for about 3 months.

Where it is you mutt of a company. You are a bunch of corporate shill-cucks. I hope that they find a sex tape of Jeremy in the old "Didn't Kill Himself" Island.

I am a freshman in high school, and we have to set up our account to take an AP test. But, this website is SO BAD, they don´t even let me log in again. I do not remember my username for the account, and so I had to type in my email that i used to get my new username. But, it said that the email I wrote is not recognized. I tried multiple more times with the CORRECT email, until I decided to redo my account. But when I put in my email to redo it, IT SAID I COULDN'T USE MY EMAIL CAUSE IT HAS AN ACCOUNT CONNECTED. That makes no sense. When I typed in the CORRECT email for the last time, it said I couldn't log in because of too many attempts. Now I am going to get a zero in social studies thanks to the GARBAGE website. I'm not going to even try to contact customer service because of all these reviews. Thanks for nothing.

Im trying to write the written response and it literally DELETED MY PARAGRAPH AND 5 OTHER QUESTIONS I ALREADY ANSWERED. HOW AM I SUPPOSED TO REMEMBER WHAT I WROTE. IT TOOK ME SO MANY HOURS. $#*! YOU. IT WOULD NOT SAVE. THE PAGE KEEPS GLITCHING TO THE TOP OF THE SCREEN AND I HAVE TO KEEP SCROLLING DOWN. PLUS IT SAYS NO WHERE IN THE PAGE FOR THE PROGRAM CODE HOW MUCH FILES ARE ALLOWED. IT WON'T LET ME DELETE MY DRAFTS AND WHEN I CONTACTED THE COLLEGE BOARD THEY SAID IT WASN'T THEIR PROBLEM AND THEY CAN'T HELP ME. $#*! YOU

Updated my account and now i get a thousand redirects. I was basically given no other option but to click on this update account redirect, did that and now its a pain to access my account. > :(

Impossible to contact a person in the US offices. Every call get directed to overseas and the operators repeat the same sentences and nothing gets done.

I (a parent) received an email from College Board instructing me to create an account to view my son's (a minor child) PSAT results. However, the system will not allow me to create an account because he has already created an account using his email that also lists my email as the parent. I contacted customer service three times to try to get an account created for myself. The agents were difficult to understand, did not understand my issue, though I repeated it multiple times, and kept transferring me back and forth instead of resolving the problem. The agents would not let me reset the password and only offered to send an email to my son to reset the password. They further said I would have to create a new email address to get access to the account he created because for some reason they cannot use my email. Thirty minutes later I am frustrated and confused as to why I received an email instructing me to create an account but then was told I could not create an account. This is a mess. Why does a minor child have sole access to this account? That does not seem like it would be legal.

I've long been dissatisfied with the College Board because my kids have all had to take a Sunday test, which you cannot schedule online and must prove your religion to them to schedule, which in and of itself sounds like a violation of constitutional rights. They need to organize and run the tests themselves. It's as simple as that. Because they rely on schools to volunteer to proctor the test so they can make more money instead of serve the student, they can't get anyone to give tests on Sunday. They should just require a test site to just offer a test on Saturday and Sunday to be fair and equal to all students. Nonetheless I've hoped this business would just go under - go bankrupt - for their complete disregard for the students. Perhaps someone will file a class action lawsuit for religious descrimination someday. Thankfully now that COVID has hit, I hope that most colleges will simply go test-optional. I'm glad to see so many other dissatisfied customers because now I know I am not the only one and this is a systemic corporate-culture problem. I believe that this company has been just collecting money for years and now is facing having to reinvent themselves and cannot do it because they are too unattached to their customers needs. Good luck to anyone trying to test on a Sunday - you might have to fly out of state to do it!

The layout is god awful. Nothing is in a place that makes sense and nothing is intuitive to find, it is truly one of the worst layed-out websites I have ever had the great misfortune of being forced to use. The coding of the website must be millions of lines of spaghetti code written in Scratch by an inebriated, arthritic monkey given how it performs; it's slow and constantly gets stuck in infinite loading screens. The website attempts to have videos you can watch, but they freeze constantly and play in 360p no matter how fast your internet is. The tests are a buggy, slow mess. I have had multiple points where a question has not loaded correctly, just showing a blank page with the answers or the message "Math Processing Error". The fact they are moving the SAT permanently, fully online tells me they want people to do worse to incentivize them to take it again.
Overall, it epitomizes college board as a whole: a bloated, tax-exempt cash grab scamming children out of money. I truly believe that every member of College Board (who pay themselves exorbitant salaries using the money they steal from the children of America, tax free thanks to their completely absurd status as a nonprofit) is a despicable, vile ghoul and a disappointment to the human species. Each and every one of them should be deeply ashamed of themselves.

This organization is a not-for-profit with a mission statement to provide exams, support for exams (including explanations of scores), and to provide correct scores to colleges and universities.
They lost my daughter's AP exam for months, and then posted an erroneous score that they refuse to explain or investigate. They deflect, do not respond to certified letters or faxes, and outright lie. I have been communicating with various customer service reps there, who put you in hold for hours and then disconnect you, or parrot what you requested, but provide no service. They refuse to provide info to their legal counsel for any sort of contact. I was on the phone with a 'high level customer service rep''- Colleen Neidt. She refused to provide contact info to College Board's legal counsel. She stated it was 'policy'. I asked her to provide the policy to show me why an organization that serves the public refuses to provide their contact info. She told me she didn't need to show me anything. College Board needs to be investigated by the Attorney General's office and any other regulatory agency. This agency should not be receiving any funding from anywhere. They must be investigated.

Absolutely no help, can't log in, have to go through a round robin of phone buttons to get to a live person, then they won't help, because I can't give them the security phrase on an account I setup, that had no security phrase question when i set it up, and I use Robo Form to manage all my passwords and security phrases, won't verify the account using any other form, DOB, SSN, Zip, nothing, and refused to transfer to a supervisor when requested. Worst Site EVER!