I received my order in a timely manner. I ordered three of the ballerina dolls for my great nieces, they are beautiful! Now just waiting for their birthdays to get here so that they can receive them :)
The doorbell I ordered did not work properly. It was frustrating trying to explain the problem to the CS rep. The sending unit did not send information to the receiving unit, which worked perfectly. Eventually, a new order was placed and I'm still waiting for it to arrive. I also found a charge on my credit card account I was not aware of. "Return" items are credited to your account and then recharged, which I understand; but this other charge looks like an automatic entry!?
Using collections is always fun, to look though the catalog, selecting so many things that are not available anywhere else. The items are what they advertise and always lots of color or size selection.
The shipping has always been on time and received in good condition.
Love my new quilts! Bought 2 so when I throw one in the wash I can put a fresh one on the bed. Gives bedroom an instant lift! Like to change things up and these quilts come in so many varieties and affordable. I've bought many over the years, no they don't last forever, (especially since my large dog sleeps with me) but then you just get a new one!
I have never had a problem with my orders from Collections Etc. They arrive in good time. If I have a problem with an item that does not fit or is the wrong color, it is very easy to return. I also receive a speedy refund for returned items. Thank you.
This time I ordered the dishwasher magnet. Have had one before I use it on my refrigerator. In the last 8 years my old one is still looking brand new. I just wanted a different look in the kitchen. They work great on freezers, refrigerators, dishwashers, whatever is magnetic and it's a beautiful way to perk up your room.
This is a wonderful piece to add to my tropical gallery collection. The colors are beautiful and vibrant. The service was prompt. I've ordered similar pieces from you in the past and have always been very pleased.
Product as described in catalog. After i put all my info in the wallet it is jammed pack. Could use a larger size, & more pockets inside. Though it has a snap closure but with all my stuff packed in it doesn't close so could have some kind of strap closure as an additional secure fastener.
I received my order #******* and one of the two items - a lighted Halloween lighted wall basket (item # *******) doesn't work. I call your customer service on January 14 to explain and was offered and accepted a free replacement to be sent. I haven't received the item yet but my bank account shows I am being charged for the item. Please advise. Thank you!
Marianne
*******834
I finally got my order after having to set up a paypal account. Using a straight credit card should be enough to place an order. So far I have not seen anything else that I can't live without. Your website does not respond very quick.
1 item did not work. Took longer to receive than packages from China. Customer service was terrible. Had to speak to 5 people before getting resolved. And they insisted they wanted my credit card to send a replacement for the broken item. Would not recommend!
We think that someone on the other end made a mistake. They gave us a size smaller by accident. We had to call and let the company know what happened. But everything is fixed. We are happy now. Thank you, hopefully this mistake NEVER occurs. As for the pants, the color is beautiful. Fits perfectly. We think it's wonderful for hot weather.
Once again. Thank You
Thank you for sharing your feedback, and it's wonderful to hear that you'll be ordering from Collections Etc. again in the future. It's a testament to their commitment to customer satisfaction and quality.
Price increased by more than half, price change, undisclosed surcharge, and shipping fee. Product cheaply made. Purchased as a gift. Definitely will not be perusing anymore of your catalogs. Cease sending them please.
Orders received in good packaging. Would be a 5 but supplements don't show warning online re: who should not take them. I ordered fruits and vegetable supplements and discovered they are not recommended if you take blood thinners. Would have been nice to know that before I ordered.
I ordered an beautiful lavender chenille king size bedspread & 2 shams. I loved it so much, I ordered another one to have as a spare. I put it away and went to use it today and they had sent a Queen size. Naturally I was told it is past their 60 day return policy. I assumed they had not made a mistake and sent me what I had ordered. The spread is brand new in the original packaging that just needs to be exchanged for what I ordered. I am very disappointed in their lack of help after being a loyal customer for several years!
Only half of my order was included in the package, I waited over a week to see if it was being sent in two parcels then called Customer Service, who had to "refund" the cost of the missing items and then charge my credit card/PayPal a second time for before finally shipping them. Resulting in some confusion on my part as to just how many times I was going to have to pay for my order...
Reorder showed up in a timely manor, with every thing that should have been included in first order, and no explanation as to why I was "short shipped" initially.
Customer Service very helpful both times I called regarding this issue, in spite of heavy foreign accents of representatives...
Didn't get what was ordered, tried multiple times to get it corrected before it shipped but no luck. Once they shipped the wrong item, i was told any correction would be at my cost!
NOT worth the hassle or expense.
Ordered a solar powered windmill that my wife, and later on my daughter wanted. Made two separate orders both of which were delivered in a reasonable amount of time. The windmills are of good construction and easy to put together.
I ordered 2 different types. One only has one clasp and a connector with a hole. Is difficult to connect. The other in shape of heart had clasps on both ends. Much easier to use. Magnet was good on both
Overview
Collections Etc. has a rating of 4.6 stars from 113,473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Collections Etc. most frequently mention timely manner, good quality and customer service. Collections Etc. ranks 119th among Outdoor Equipment sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members