I purchased this photo blanket online for a Christmas gift. I was a little leery not actually seeing a finished product in person, but they said 100% satisfaction guarantee, so I figured I had nothing to loose. Well, it was better than I expected, mostly because the blanket itself is high quality material and the pictures and colors were absolutely amazing. I am so impressed... really. It is so nice to get what you pay for and not be disappointed. Thank you Collage.com, I am sure to use your service again.
Elizabeth was so patient, professional and helpful in helping me design a photo quilt for my daughter. She is an employee who deserves special recognition because my experience was so positive that I immediately recommended collage.com to all my friends. Elizabeth went above and beyond to assist me in making multiple versions of the photo layout until I was fully satisfied. She then recommended I use a colored box around each photo which really kicked up the design level of my completed quilt.The blanket will be a treasured keepsake!
Hi Robin, this is Shell with Collage.com. This is so wonderful to read. I will certainly pass this along to our whole team with special mention of Elizabeth. Thank you very much for letting us work with you to make your blanket for your daughter. I'm sure she is just going to love it! If there is anything we can do for you in the future please don't hesitate to ask. Have a wonderful evening!
I'd like to comment not only the company Collage but it's Customer Service Representative Jason. I recently placed an order for a puzzle; using a photo of lighthouses that I provided. There was an issue with the puzzle. Not entirely the company's fault. I contacted customer service via e-mail and was answered back by Jason. Jason wrote me several times and each time was professional and courteous. He followed my issue and thanks to him it was resolved. I am highly satisfied. It's because of amazing customer service like this I would highly recommend getting your next order from... Collage!
I want to like them, I really do, but... My sister had purchased a blanket and although it took a month to arrive, it was very nice. I have tried for weeks now to complete one blanket. Their website is riddled with problems, and no help is available. No one answers emails, no one responds to phone calls. I have a feeling this company consists of a few young college kids in a basement, and they could have a really successful business if they just get the help that they need! Maybe go on Shark Tank? ;) I hope they can recover from these problems quickly since there is so much interest in the products they are offering.
Hey kl. We're so sorry for the delayed response. We have had overwhelming demand over the past couple of months, we're actually in the process of hiring more customer service representatives that will effectively double our support staff. Is there anything specific we can help with?
I have ordered 7 blankets and love them all. I gave 5 of them as Christmas gifts and everyone that got one was thrilled. Wonderful way to record family memories. I will be ordering more in the future. A couple of times I needed either help with a project or questions answered, and both times customer service was fast, pleasant, and easy. Thank you for all you do.
Hi Sheila, this is Shell with Collage.com. I am overjoyed that everyone was thrilled with them! Thank you so much for your kind words! If there is anything we can do to help you in the future, you know where to find us. :) We will be happy to help! Have a fantastic day.
About a year ago, I lost my 19 year old daughter. As months passed I continued to put off ordering a collage as a tribute to her to hang above her urn, only because I was scared of the outcome. Finally, I just arranged the pics and hit the "submit order" button. When it arrived, I was so hesitant to open up the box, but I did... to find the collage was perfect. So nicely done and exceeded my expectations. Everyone who has seen it says it's just beautiful. Thank you SO much for a job well done!
I have ordered six or seven of these blankets so far and one the background color didn't quite look right. Annie (customer service) was the awesome! Graciously fixed the problem and took care of this. Would gladly recommend this company to EVERYONE!
Hi Denise, this is Shell with Collage.com. Thank you so very much for sharing this experience! I'm so glad we were able to fix that for you. I will pass this comment along with special mention of Annie. Thank you and have a wonderful day!
I just made another order from your company and the gentleman that helped me on the chat option was fantastic. I believe it was Erick. He coached me through the project to it's completion. Great customer service. Very much appreciated. Thank you!
Hi Nancy, this is Shell with Collage.com. We are so very glad we were able to assist you through creating your project! If there is ever anything we can do for you please don't hesitate to ask! Have a wonderful day, and thank you again.
I JUST received the fleece blanket I had made for my daughter. I raised 2 of her 3 children. I took so many pictures of them growing up that she never saw. She is mentally ill. I know she is just going to love seeing all the pics over the years, printed on this blanket. Now I wish I would have had more made. All of your customer service reps and tec help were so nice to me. I Am 74 and not too computer literate. Thank you so much...
Hi MaryAnn, this is Shell with Collage.com. Thank you so much for taking the time to share this. I am so very happy that you like the blanket, and I'm sure she will love it! If there is ever anything at all we can do for you in the future please let us know. Have a wonderful day.
I was very new at putting together a blanket for my son of his memories which touches my heart. I was a bit confused in setting the process up and the patience and time given to me by Mike was wonderful. I just recommended to my friend and family and they too will most likely be doing business on your site. Thank you so much.
Hi Kathy this is Shell with Collage.com. I'm so very glad Mike was able to help you with this! Thank you for taking the time to share your experience. I'm sure your son is just going to love it. Have a wonderful day! :)
So far, I've created 2 blankets and one photo book with 4 copies. The staff is instantly available in chat or email to solve problems... even when they are MY bad. The book creation was hard for me and saved especially by Kristen. I was ready to give up on the whole thing but she saved the day... more than once. I made stupid mistakes but the staff never let on they must be laughing in the background! Kudos to all and especially Kristen!
Hi Jay, this is Leah with Collage.com. Thank you for taking the time to share your experience with us! I will be sure to pass on your Kudos with special thanks to Kristen! Have a great day!
Leah
It may seem odd for me to write a 5-star review on an order that was initially messed up, but Collage.com's customer service is unmatched. I contacted them and without question they worked with me to resolve the problem and replaced the print. I am very impressed and will use Collage.com in the future, because knowing a company will work their hardest to deliver the best product is peace of mind for me the customer.
I ordered two photo books and this is the first time I have used collage.com -- we went on a 3 week trip to southern Italy and Greece so I wanted two separate books. I started on the first book and had a few questions as issues came up using the photo templates --- what is so awesome about this company is that you can start a Chat at anytime or you can send an email and your question will be answered/problem solved within minutes! I am almost done with my first photo book and am up to 65 pages already, was able to figure out all of my text and photo placement issues right away with the staff from collage.com!
Hi Alexis, this is Shell with Collage.com. I'm so glad you're enjoying our site and we've been able to assist you through the process! :) We're here if you need any help at all from here. Have an absolutely wonderful day!
This is such a great company! Wonderful products made of love memories and softness! Also there was one minor issue with one of my many orders and immediately when reaching customer service I spoke with a lovely gal named Amanda that was very helpful and efficient in fixing the air and taking good care of me as a customer much appreciate it!
I ordered a few vouchers when I saw these personalized items on Good Morning America. I have ordered bags and pillows, all personalized with photos and wording. They have all turned out perfectly! I have given many as newborn baby gifts, and the parents' eyes light up at their newborn pictures on the item. What a memory to cherish! The most recent gift I gave went to a good friend who's grandmother was visiting, and SHE wanted one, too! Then another grandma came over and needed one, too! Cherished memories to last a lifetime, and useful, too!
I ordered a canvas back in early December. Unlike many other reviewers, I received my item. However, the image is not only not "wrapped" around around the full size of the frame, it is not centered top to bottom or left to right. Apparently their quality assurance personnel are too busy cashing all of our checks.
My name is Shell with Collage.com. I am very sorry to hear about this experience, Art. We have recently doubled our support staff to better assist our customers. Please email support@collage.com and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell
They shipped and delivered before the date they had told me which was really great! Had a small problem with the printing and they immediately sent me out another blanket and didn't even expect the old one back. Quick response to my emails and very friendly customer service. Definitely recommend them for any creations you have!
This is my go to gift! I myself have sherpa blankets, made one for grandma on both sides. Sent pillows to couples, even a couple with a photo from their wedding day on it. Everyone is excited when they get a blanket. I have made canvases for my home, of places I have been, or my animals. Beautiful quality! I had one of them come unglued and when i reached out to customer service, I provided a photo of the defect and they are sending me a new one. Resolved in ten minutes. This Website deserves a Website of the year award. If you cant make up your mind, do it! You will be happily surprised
I made a mistake on the last page of my calendar for my wife. It is now 7 days till Christmas day. I e mailed your support team and shell got back to me right away, helped me fix the problem, walked me through how to change things. OMG the best customer service! I ordered a blanket for a gift and I am so pleased with that and I am waiting for 2 canvas prints to get here. I will order from your company from now on. Thanks so much! And I will tell all my friends!
Hi Angie, this is Shell. It was an absolute pleasure to work with you! Your calendar is going to look amazing! If there's anything else I can do for you in the future, you know exactly where to find me! I hope you and your wife have a wonderful holiday. Thanks again for your kind words.
I love doing business with collage. I call my Items my forever pieces. My grandmother recently passed I got my Mother a blanket made In honor of my grandmother she loves it. This company has the best customer service hands-down and I appreciate that thank you.
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Collage has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Collage most frequently mention customer service, photo blanket and christmas gift. Collage ranks 3rd among Photo Printing sites.
Hi Lori, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words about your blanket. I am so very glad you love it! If there is anything we can help you with in the future, don't hesitate to ask. I hope you have a wonderful day, and thank you again!