We recently went on a trip to Kenya and Tanzania and had some amazing pictures we wanted printed for our house. I decided on metal prints and tried my usual photo creator site, but didn't like how they were turning out. I found collage.com and decided to give it a shot. Their creator was very easy to use, so the whole process through ordering and shipping was easy and quick. When the 5 mental prints arrived, they looked great, but one had a small chip in the corner. Customer service had reached out to me to follow up on the prints before I could reach out, so I told them about the issue and Mike responded so quickly and offered to send a new one right away. I also asked if it could be lightened a little took since it came out slightly darker and he did, no questions asked! Just a great overall experience. Will be back for future photo print item needs!
I had a metal print done by Collage.com, which arrived in an overly large poorly padded box, with the print done very poorly. I could have forgiven this but the customer service inferred the image problem was mine. I am a semi-pro photographer and do my own printing, and knew the image that I had submitted on the web site was drastically different than the one I received. I have had other work done here that was fine, but my experience with this has soured me on this company. Note that the company also makes it difficult to provide ratings on their own website, so there is likely to be a positive bias.
Hi Bill, this is Shell. I'm very sorry you were unhappy with your print. I do see we did try to resolve this for you, I'm very sorry if you are unhappy. Please reach out to us at support@collage.com if there is still any issue. Have a wonderful day!
I have ordered throughout the years from this company and have had an amazing experience every time. I've only ever had two issues with when an item would be delivered with this most recent one being an issue with where I live and the lack of expedited shipping to Hawaii. Their website warned about that. When I had one representative tell me something that turned out not to be possible given my location, they were absolutely amazing in responding to me, following up within a few hours and going above and beyond to even issue a credit when they didn't need to. I have done online shopping throughout the years and this is by far the BEST customer service company I've ever experience. Not only that but their quality in photo blankets is amazing and in my opinion their photo books are such a better quality than Shutterfly. That's why I keep coming back to them and tell everyone to go to them. Aloha Ariana for your help today!
One of the best customized / personalized sites I have used. The customer service team is super helpful and always makes sure your order is in check. All of the items make perfect gifts. Definitely a site I'll be revisiting.
Easy to create. Quality of blanket material and photos is outstanding. I have made two blankets as gifts and I am not only thrilled with how they turned out, by my best friend and my niece just loved them.
Hi Linda, I'm so very glad you, your friend, and your niece all love the blankets! That is exactly what I like to hear! If you ever need anything in the future please don't hesitate to come to us. :) Have a wonderful day!
I had a custom made family tree ordered on etsy and then I went to collage.com to have it printed on an enlarged canvas. The quality turned out beautiful and the shipping was super fast. When I had any questions or concerns I was answered promptly and they were super easy to work with. Good customer service is hard to find these days, where as a printing company is not. So because of the customer service I will definitely use them over anybody else out there. Thanks so much!
I just want to say that the photo collage afghan you all did for me was
Beyond perfect. I was scared and skeptical because when you order online,
You dont know what you are going to get. I had the afghan made as a
Christmas gift for my 84 year old mother with pictures of 4 generations of
Family. I simply cannot wait to see the look on her face when she opens
It! Thank you for your quality product.
Hi Marie, this is Shell with Collage.com. Oh my goodness! I hope she loved it and I would love to hear this story! :) That is such a sweet gift. Thank you so much for taking the time to write this! I wish you and the family a very happy new year!
The products are extremely beautiful and high quality! Had a minor issue with the color I selected (which was a small mistake not a huge deal) and Customer Service handled my issue and resolved the problem in less then 2 hours through email conversations! Don't ever second guess ordering from this company! They are wonderful!
HI Amanda this is Shell with Collage.com. Thank you so much! I am so very happy that you love our products and our customer support team! We are more than happy to help if there is ever anything we can do for you. Thank you again and have a wonderful day!
I ordered a photo blanket to be made through Livingsocial deal. I have had several blankets made over the years thru several different companies. I must say Collage.com did an EXCELLENT job on the pictures (very clear) and the blanket is just as nice as those other places I previously purchased and was much less costly. Easy to add pictures; website easy to navigate. Shipping price was very reasonable. Order came in plenty of time for the holidays. Highly recommend.
Hello, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words to us! I am so glad that you love your blanket! If there is anything we can help you with in the future, just let us know and we will be happy to! Have a wonderful day!
Collage has made many products for me in the past, such as phone cases, canvas prints, posters, and other pictures that I have personally customized! All of them have come in great quality as well as good condition! I have also interacted with their staff in customer service and they are very wonderful people. Kathryn was the one who helped me and she's amazing! Very quick to respond and helpful!
I have ordered many photos blankets, and the ones from Collage.com are by far the very best! Bright, Sharp, Fast shipping, Great CS! I can't believe a word of the negative comments because collage.com has been fabulous for me time after time! This last order was for my 93 yr old Auntie. Even 90 yr old scanned photos came out fantastic! If you look at the baby in the wagon, it's my 88 yr old Mom pulled by my Auntie,
Hi Keri, this is Shell with Collage.com. I'm so very glad you love our products! :) Wow, that is so awesome, to put so much history on your project! Thank you so much for sharing this with us. I hope you all have a wonderful holiday and a very happy new year!
This company is amazing! They sent out both my orders right away, just in time for Mother's Day even though I ordered late. They followed up on my emails quickly and their customer service is incredible. I absolutely will be doing business with them and referring my friends/family to them. Their material is soft, and print quality is superb. Thank you for an all around wonderful experience!
Hi Azeema, this is Shell with Collage.com. Thank you so much for your kind words! I'm so very glad Mother's Day went well! :) If there is anything at all I can help you with in the future just let me know. Have a wonderful day!
I am one of the most computer illiterate people that you can find. But this site makes ordering and making the blanket so easy it is ridiculous. I was having trouble finding a certain items and I just clicked on the chat with us button and was served in seconds and she answered my question with out fail.
I never thought my project would turn out so well, get shipped so fast and be so easy to make! I had reservations about doing something like this, thought the pictures would turn out all blurry, but my husband and i were blown away at how nice these came out... our moms will be thrilled to get their Christmas gift from us this year! PS-- we got the standard fleece and it is soft and comfy, and we got the size that covers a queen size bed... I honestly can't say enough positives about my experience and will be using collage.com for future projects!
Hi Heather, this is Shell with Collage.com. We're so honored to be your first review ever!:)
Thank you so very much for your kind words! If there is anything at all we can do for you in the future just holler and we're more than happy to help. Merry Christmas to you and a happy new year!
"YOU GUYS TRULY ROCK"! You're the Best! I received my blanket yesterday, WOW! The great work and quick turnaround was unbelievable. Seems like I just placed the order, had no idea, it would get here on time. It was a last minute request, although, I paid for the over-night/express, I really didn't expect it to arrive so soon. But thanks to you all, the day was saved! Tonight is the birthday dinner and the blanket can be presented at the dinner. The blanket is gorgeous. Words can't express the gratitude I feel. Your staff has great customer service skills too!
Hi Belinda, this is Shell with Collage.com. I am so glad that you loved the blanket, and that you had such a wonderful experience with our customer support team! I am going to share your review with the group. Thank you for taking the time to write this! If there's anything we can do for you in the future just let us know. Have a wonderful day!
The first mug I ordered didn't come out as I wanted because I was not able to move the pictures on the website. I let CR know after checking in on my satisfaction, and they sent me a charge free corrected mug! Super thankful, will definitely be coming back to order sentimental gifts :)
I would like to thank Kristin Bryan so much for helping me with a very special blanket. She was so patient and extremely helpful! Not to mention, very professional
You have a wonderful employee in her!
Lorraine Geyer
Hi Lorie, this is Shell with Collage.com. Thank you so very much for taking the time to share your experience! I will be sure to tell the whole team about Kristen's great service. Thank you and have a wonderful day!
I've bought at least a dozen of the photo blankets for gifts. People absolutely love them! Their customer service is outstanding. One of the blankets was off center and they replaced it immediately! I really love this place.
Hi Amy, this is Shell. Thank you so much for your kind words! I'm so sorry the blanket was off center. We certainly appreciate you allowing us to have a second change to get it right. If there is anything at all we can do for you in the future please let us know. Have a wonderful day!
I have made many photo albums with different companies but now that I found Collage.com wont change, you make it so easy and your service the best! Thank you very much for all your help and beautiful products
I have created several huge collages through Collage.com, and each one is such a beautiful unique piece! You cannot fins the size, quality or options anywhere else -- trust me I have searched online and locally. Thank you :)
Hi Marie, this is Shell with Collage.com. I'm so very glad you love our products! If there is ever anything we can do for you in the future please let us know and we are happy to help! Have a wonderful day! :)
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!
Collage has a rating of 3.7 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Collage most frequently mention customer service, photo blanket and christmas gift. Collage ranks 3rd among Photo Printing sites.
Hi Holly, this is Shell with Collage.com. I'm so sorry for the issue with the metal print! Thank you for giving us the chance to fix it for you! I'm so glad you had a great experience with Mike. I will be sure to pass along your comments to our team with a special shout-out to Mike. :) Have a wonderful day!