Collage

I placed my order with collage.com for a surprise 20x30 piece for my husband. The picture wasn't the best quality for this type of project but I had no idea until I received it. He was disappointed but was still happy that I had it done. I got several emails from collage.com telling me that they were committed to 100% customer satisfaction. I deleted several of these (thinking it nothing could be done) and ultimately decided "OK, you know what, I'll just let them know and maybe I'll get a response". Well, not only did I get a response, I was assigned Nichole who worked very closely with me (and my photographer) to get the picture right. When he couldn't find the original, higher resolution shot, they offered to make me an entire new picture, using a new shot, just so I would have something that I would be satisfied with. Nichole was then leaving on vacation and Shell was assigned to my case. Same incredible customer service and dedication to making sure I was happy. The newer shot came out incredible and didn't cost me another cent. In the meantime, my photographer found the original and sent that in. They honored my original Living Social voucher and made that one for me at that same price.

I apologize for the lengthy review but I just cannot say enough good things about collage.com and their commitment to what they do. They are responsive, friendly and absolutely dedicated to the customers they serve. I would not hesitate, not for a second, to recommend them to anyone looking for this type of product (or any others they make). I guarantee I will be back.

Thanks Susan, Nichole and Shell. You guys ROCK!

Here goes my first ever review.

I got married last year and since then I wanted a bright huge picture of ours. Valentine was coming and what's the best time to have a big canvas hanging in your sweet lil room.
I then started my canvas research. I did not had that one single perfect photo so I decided to go for a collage with 6 pictures. I had gone through umpteen number of websites and finally I freezed with collage.com because of the following reasons-

High rating on customer reviews
Due to first time sign up Member I got a 60% discount
No size limit on photos to be uploaded (FYI Amazon does have a size limit)
For big canvas they have a default depth of 1.25 which is quite good
**My most favorite is they have loads of editing/formatting options which most sites does not have. They even have a option of putting your own handwriting there. You could choose your favorite background, kind of borders you want and other interesting things to make your picture look perfect.

I went ahead and made a perfect gallery wrap canvas collage of size 24"x30"(decent size for a 12' x 13' room). I had previewed it and it looked awesome. Finally placed an order.

Though their expected delivery time was 10 days but it arrived in 4 days. My excitement went to clouds. But at the same time I was bit afraid while unpackaging it. What if it's not perfect what if the quality is not good. With all these I finally took it out and it was there - "A Perfect Picture". It was exactly the same as I saw in screen. I loved it and immediately hanged to a wall.

I highly recommend this site and for the price they have Groupon offers too so just check.

Note: Before freezing your canvas size verify on your wall using measurement tape.

I have ordered several items now from collage.com.
Never had a problem with shipping or any decfects or delivery dates. Pacjes always come as they srate on yhe order form. The items have always been perfect, actually even better than the last reveiw before ordering.
The post office, put my package in another mailbox, before i knew that, checking the tracking info, after not receiving my package on the delivery date, it said it had already reached the us postal office on the 3rd and was waiting to be sent out. Today is the 7th. I emailed collage.com to let them know i had not received my package and they quickly responded to me.
They immediately confirmed my address which was corrected and said they were going to rush deliver another package to me. When i came home a neighbor came to my door with my package. The postal worker put it in another box and it never showed delivered for me to even know. I quckily emailed collage to let them know yo cancelled the second shippment.
The peronalized blanket and tote bag are beyond perfect!

They saved Christmas! I was so skeptical, got 2 deals from Livingsocial (they are horrible), I'd had a credit for over a year, decided to see how to spend it and there it is the collage.com photo blanket deal. So here I was back at livingsocial where I swore I'd never return, so I threw down part of my $89 credit on 2 photo blankets - whatever. I figured they'd make good gifts. That was Sept. Then I get around to using the vouchers late Nov... The day after they expired! So I call Collage.com, not only do they have a phone number but hey actually answer and they honor my vouchers AND they extended the expiration for several more weeks AND I did not have to grovel or beg for mercy. Figured whatever this blanket turned out to be I'd be fine with it.

I get to collage.com looking to do one blanket. I start loading pictures. I realize that not only can you use several pictures but you can use 40+ pics. It took me about 15-20 minutes to get the hang of it. I picked the freestyle because I like to do things my own way. This site was so easy to use I made the small blanket from the voucher but at checkout they offered to upgrade to a giant blanket for a bit of an up charge, which I did then I had to go back and rearrange the pictures to the larger size but that was pretty easy too.

I picked the cheapest shipping option and it came within 5 days. ( I so want to use another!).

I open the bag and my jaw dropped. I take the blanket and hold it up to a giant mirror... AMAZING, awesome, fun, unique and a perfectly wonderful gift for anyone, really. Really cool and the pictures are clear and huge.

I immediately text everyone I know, well those NOT getting one, about my awesome creation, then I buy 8, yup, eight more, then I get on the boogie to get pics from anyone I can to get the blankets done for Christmas.

I only do 1 every few nights til they are all done but in the meantime the shipments keep coming. Each and every blanket better than the one before cause I am getting really good. Even still that first one is amazing, after all it is the first.

Thru it all I've had to call collage.com. 4 times spoke to different people each time. They have all been so helpful and nice AND they are in the USA. No call centers!

I cannot wait to see everyone get them. Dying to try their other stuff, pillows are next.

I recently purchased two puzzle pictures from this website and from the moment I purchased them, everything went downhill. It was around the holidays and they told me my shipment would be here by the 24th. As of the 19th nothing had been shipped so I decided to call the company. Someone let me know that my items were up next in the queue and they should be heading my way very soon and there was no reason why I shouldn't get it by the 24th and that I shouldn't worry. Fast forward to the 22nd and I still haven't received a shipping notification so I contact the company again. I was told by chat that unfortunately my items were delayed and I would now not get them until the 26th but that hopefully they would ship within the next 24 to 48 hours. I called them a couple hours later and all of a sudden they told me that my items had already shipped before I even chatted with the first person but the other person had no idea that they had already been shipped. Fast forward to 4 days later I received one package that contained only one of the two items I bought. I try and call the company again but was on hold for 40 minutes. 1 day after I receive a shipping notification that my second item has finally shipped. I called the company and got through and they tell me that their items always ship separately and that there's no way to determine if they will be printed at the same time. There is absolutely no reason that one item should come a week after the second item and both of them being delayed. Collage.com said there was nothing they could do. I advised them that they should post all of these clarifications to their website. I regret ordering from this website and will definitely not be using them for future purchases or gifts.

I wanted to make my husband something special for Christmas and have used collage.com before for other memorable gifts. So, this company and its products is the first thing that came to mind.

I was mindful to order by the deadline date to get delivery by Christmas. A week before Christmas, I'd heard nothing about my item shipping, so I reached out to the live chat. I was told that they were delayed but still hoping to get things out in time for a December 24th delivery and that my item would be set for overnight shippings. Yesterday, December 21, I still hadn't heard anything, so had to reach back out to inquire. I was told that there was a delay but they were still hoping to get it shipped by December 24th and was offered a full refund, which I appreciated.

I received my shipping tracking number last night and put it in this morning to see when it'd get to me... only to see it's scheduled for Wednesday, December 28. I contacted, AGAIN, a live chat person at collage.com and was basically told that I should be grateful for getting a refund and that I was still going to get my product. She also told me to contact UPS about the date because they showed it shipping priority and that they don't have control over 3rd party shipping. So, I got ahold of UPS and was told that it was NOT shipped overnight air. It was shipped something else which was not rush or priority at all. When I told the collage.com agent this, she continued to say the same thing and basically called me a liar.

So, not only did I have to continue to reach out to find out what was going on with my product as opposed to being contacted by the company, but I was also told that it would be overnight shipped and it obviously was not. So, now my husband will not have his special gift on Christmas and collage.com has lost a repeat customer for good. I appreciate the refund, but when I get customer service like that, it's obvious that they have some organizational problems and I won't trust the special things that I want to give to loved ones with a company tells me one thing and does another.

I have been meaning to leave this review since January. Life just happens ya know? Anyway, I ordered 6 collage blankets for my family for Christmas, all identical, all with a beautiful mixture of pictures of my brother spanning through the entirety of his cut all too short 32 years of life on this planet. This was the first holiday season we were to be without him, so I felt that this blanket would be symbolic of a source of comfort we could each surround ourselves with individually whenever any of us felt sad. I asked for a lot of guidance along the way through Collage.com's live chat feature (WHICH IS AMAZING BTW) and even if it was after hours someone would always get back to me as soon as possible with answers or suggestions. Anyway, I ordered all 6 to have writing on the back side of the blanket and also ordered expedited service to arrive before Christmas. Well, due to a family member of mine being old and not understanding that taking a picture of a picture with a camera phone wouldn't be sufficient photographic gold for a collage blanket, collecting some pics took a bit longer than I expected lol. So, at no fault of Collage.com, my order was set to arrive one business day later than Christmas. I nearly had a panic attack. They offered to help me as much as possible, reaching out to shippers, and always getting back to me, even with answers that were't so great. Anyway, I made each family member a card w a photo of the collage explaining that the gift would have to be give after Christmas. Finally the shipment arrived and we had Christmas #2. The anticipation was killing us all! When we all opened them up, only ONE had the writing on the back. I checked and I had paid for writing for all. I was SO upset, given the whole experience and the circumstances it was one thing after another. I reached out to Collage.com and let me tell you something, they were more than accommodating and apologetic. I have been in customer service for 20 years, I know how hard customers can be and I also know how tough bosses or corporations can be with satisfying customers when they mess up. It is hard for many to accept responsibility for when they make mistakes. Hey, we all make mistakes! Collage.com has definitely mastered the art of how to keep customers, take responsibility and in turn, get routine business. They offered to send out 6 more blankets the correct way, for FREE as well as keep the other 6 blankets that were sent originally. I am not sure how you would feel, but if that was not the best solution to the issue, I am not sure what was. They were so amazing in the handling, professional and sympathetic to my family's situation. It was truly touching. I will definitely be referring their services to anyone I know, yes, even thought there was a mistake and a pretty big one, their handling of it changes everything. It was truly appreciated by my family and I. Thank you again!

He helped me to set up my account and recover a project that I lost! And he was patient and quick.

Very good customer service
Very easy to use
Create wonderful things