Kelly B.

I recently purchased two puzzle pictures from this website and from the moment I purchased them, everything went downhill. It was around the holidays and they told me my shipment would be here by the 24th. As of the 19th nothing had been shipped so I decided to call the company. Someone let me know that my items were up next in the queue and they should be heading my way very soon and there was no reason why I shouldn't get it by the 24th and that I shouldn't worry. Fast forward to the 22nd and I still haven't received a shipping notification so I contact the company again. I was told by chat that unfortunately my items were delayed and I would now not get them until the 26th but that hopefully they would ship within the next 24 to 48 hours. I called them a couple hours later and all of a sudden they told me that my items had already shipped before I even chatted with the first person but the other person had no idea that they had already been shipped. Fast forward to 4 days later I received one package that contained only one of the two items I bought. I try and call the company again but was on hold for 40 minutes. 1 day after I receive a shipping notification that my second item has finally shipped. I called the company and got through and they tell me that their items always ship separately and that there's no way to determine if they will be printed at the same time. There is absolutely no reason that one item should come a week after the second item and both of them being delayed. Collage.com said there was nothing they could do. I advised them that they should post all of these clarifications to their website. I regret ordering from this website and will definitely not be using them for future purchases or gifts.