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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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It is rare that a company not only provides a fix to the problem you had with the product, but gets it fixed within 24 hours. They replaced my entire order with such ease. It is a pleasure to do business with them and will return to do business with them knowing I'm in good hands!
Due to a shipping error my Christmas gifts were sent to an old address six hours from my current residence. There was no way that I was going to be able to retrieve them before the holiday because I was flying out of town with the gifts. Nikki in customer service went above and beyond and re-ordered my canvas, and added rush shipping to make sure that it got to me before I went out of town. This was more than I was expecting and all I could hope for! I will forever be ordering with canvas.com due to this amazing customer service! Order from their site you will not be disappointed.
I uploaded my pictures for a calendar. I wanted to order ten. I spoke to service dept. and was told to order ten discount vouchers to get $4.99 calendar. I paid the 49.90 and then received the ten vouchers. I went to order the calendars but had to do it one at a time to use the voucher for each. The shipping was $5.99 per calendar for $59.90 total. I called Collage and was told that was right. No difference when getting more than one to same address. I will say representative Erica was pleasant and I was issued a refund through PayPal.
Customer service is fantastic. Had one major issue and they resolved it in a timely fashion! Have been a customer for many, many years each time I order the result is fantastic. Gifts are loved by my family and friends and I am always asked "Where did you buy that?". Good quality.
Shannon M, thank you so very much for all of your help today. I was a mess and you went above and beyond to help me with my order. I appreciate everything! (:
Their product is not something I'd write home about, although it is definitely of good quality. However, their customer service is easily the best I've experienced in a really long time. This is the kind of customer service I only ever experience on the rare occasions that I splurge on $100+ dinner dates. They go above and beyond to satisfy you. Not happy for any reason? They'll make sure to take care of that. I'm vouching for and recommending this business to friends.
Funny that they advertise customer satisfaction is their main priority. It's one thing to advertise it and to do it. I was on the phone with one of the reps (rude), that did not even let me finish explaining my issue. Two days after I submitted my order, I realized that I needed to make changes. It was a gift for a friend and they did not like the picture I selected. Not only was the rep rude, as I am in the middle of talking she cuts me off and goes "Is there anything else I can help you with?" Really!?!?! This is how yall conduct your phone calls? Shame on you! Will NEVER order again!
A standard sized printer paper photo book costs you $9.99 to ship and this is way higher than actual shipping for media mail by USPS. If you order more than one book say 3 for example which could all be shipped in the same box they still charge you $9.99 for each book ripping you off. It does not cost $30 to ship 3 little books. Their standard starting price is $50 bucks! Ouch! Any additional pages over 20 pages costs $1 per page. Easily you can be over $100 for a small thin book.
Hi Michael, this is Shell with Collage.com. Thank you so much for taking the time to share your opinion, and I'm very sorry you are unhappy with our shipping charges. I know that personally, I absolutely hate paying shipping if I can avoid it! Unfortunately, because your order had such an incredibly deep product discount, we are unable to discount the shipping cost. Our printers do charge us to ship by weight and unfortunately not based on whether they are going to the same address, so there is a per item shipping charge. I understand that this is frustrating and I'm very sorry you feel that way. We do have offers on our Deals page which do include free standard domestic shipping, but the product discount isn't as deep as it is with that deal you were looking at. I will be sure to pass your comments along to our team. I hope you have a wonderful rest of your day!
One of the 3 photos came out very dark. I spoke with Shannen who was very helpful. She said I can have this redone
I ordered a woven throw blanket, one of the ' in loving memory' ones of my great grandmother who passed away in 2012 to give to my great grandfather this christmas and it has me in tears. I was skeptical to order something like this online but with their garuntee and still a month till Christmas i figured it was worth a shot and wow did they amaze me.
Had to contact customer service about an issue with my order. The issue was addressed quickly and easily. Thank you for making it painless.
I do much with collage. If there's an issue with your order Collage ALWAYS takes care of the issue. To me, they have incredible customer service, better than anyplace I've used. High quality and products that look amazing. Once I couldn't put text on cards so I called them. Woman in customer service was SO great! She asked if I wanted help which I did. She put the text on my cards for me and had me look at it. Where else can I do this?
I recommend collage.com to anyone or everyone
I've always felt you learn more about a person or company when things DON'T go according to plan. When my order initially arrived with an incorrect case size I didn't fly off the handle, but simply took a few pics & emailed Collage's Support Team simply asking how we could proceed.
Within the hour I received an personally written-non-automatic response apologizing for the little error & that a priority order was already created to replace & ship the correctly sized case to me.
Exactly as promise the replacement case arrived exactly to the specs of my initial order. Their team made good on their word and made me feel like a valuable customer.
I love the look and feel of the phone case & would definitely recommend Collage.com to someone seeking to add a little flair to their boring old phone case.
The quality of the pictures on the blanket is just amazing, not blurry like I kind of expected. The blanket is super soft. We bought this as a gift for my mom and I'm sure she's going to cry! The good cry of course :) I will definitely be ordering more in the very near future!
Hi Kayla, this is Shell with Collage.com. Aww thank you so much for the kind words and the beautiful photo! I hope there are happy tears! :) Have a wonderful day and happy holidays to you!
I had a slight issue with my order, to be honest, it could have been user error. Either way, I wasn't satisfied. I sent an email and Ariana was a delight to deal with! She completely remedied my situation and went above and beyond! They've found a new customer based on their customer service!
Hi Kelly, this is Shell with Collage.com. Thank you so much for the chance to fix that for you. :) Have a wonderful day and happy holidays to you!
I'm in the midst of working on a photo book. I contacted collage.com via chat for help. The rep Shannon made things easy. Light banter on my side added to a pleasant chat.
Working weekends isn't fun so I do what I can to make a reps day less stressful when I need help.
My personalized photo blanket got separated from the packaging at a UPS facility in commerce city. Coincidentally, my nephew worked at that facility, saw the blanket and knew it belong to someone in our family since his photo was on it. He asked if he could try to find out which family member had ordered it and get the blanket to them, but had to follow the UPS policy of sending the blanket to him last articlMy personalized photo blanket got separated from the packaging at a UPS facility in Commerce City, CO. Coincidentally, my nephew works at that facility, saw the blanket and knew it belong to someone in our family since his photo was on it. He asked if he could try to find out which family member had ordered it and get the blanket to them, but was told that he had to follow the UPS policy of sending the blanket to a lost items center in Salt Lake City. After many calls and many hours on the phone with UPS, the blanket had not been seen again. I finally filed a claim with collage.com and instantly got a response that they would re-send another blanket. The New blanket was already being shipped when UPS sent me a photo of the blanket they thought was mine. I received my new blanket in a couple of days, and still have not received the one they found at UPS and not sure what condition it will be in since it got separated from the packaging. My new blanket was already being shipped when UPS sent me a photo of the blanket they thought was mine. I received my new blanket in a couple of days, and still have not received the one they found at UPS. Not sure what condition it will be in since it got separated from the packaging. Many thanks to collage.com for their excellent customer service and quick response for a gift that I was counting on. I will always use this company for my personalized gifts from now on!
I have ordered from collage before and was very happy with how my blanket came out. I did another order a month later of 2 blankets and they came very quickly one had a duplicate photo on it and I simply asked if it could be fix and they emailed me back that same day and were very fast and they have a new blanket being shipped out to me! Great customer care and quality! I will always order from them!
As a recent hire of Collage.com, I wanted to order some items so I could check quality myself and be able to share that experience with customers.
The canvas I ordered for my second bedroom really pops against my teal wall. The 6 pictures of my dog I placed on a Queen Sherpa are CRYSTAL clear and huge. And it's so soft! My dog loves it too!
I'm thrilled to work for a company with products I can believe in!
Just received 2 blankets I ordered from an old iPhone not great picture but gave it a try anyway due to the reasonable price. Omg! I am so so pleased. I am amazed how happy I am. The quality is great... The customer service is great. I am ordering two more for Xmas gifts. I wish I cld show a picture. But I have already wrapped them and hid them away.
Finally, I was nervous to order as i did not know anything about this company... I cannot express enough how happy I am!
Thank you
Chrissy
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tsion, this is Shell with Collage.com. I'm so sorry this happened! I do see that your project did already print and was already shipped out. Because we sell personalized photo products, we cannot restock and resell an item unfortunately. However, I do understand these things happen! I have reviewed the call and I am terribly sorry about the manner in which you cut off. You are right, that is not okay and we can do better! Please email me at support@collage.com and in the subject line please put "Attn: Shell". I will be happy to help you with this. :) Thank you for bringing this situation to my attention. I hope you have a wonderful day!