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Funny that they advertise customer satisfaction is their main priority. It's one thing to advertise it and to do it. I was on the phone with one of the reps (rude), that did not even let me finish explaining my issue. Two days after I submitted my order, I realized that I needed to make changes. It was a gift for a friend and they did not like the picture I selected. Not only was the rep rude, as I am in the middle of talking she cuts me off and goes "Is there anything else I can help you with?" Really!?!?! This is how yall conduct your phone calls? Shame on you! Will NEVER order again!
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Hi Tsion, this is Shell with Collage.com. I'm so sorry this happened! I do see that your project did already print and was already shipped out. Because we sell personalized photo products, we cannot restock and resell an item unfortunately. However, I do understand these things happen! I have reviewed the call and I am terribly sorry about the manner in which you cut off. You are right, that is not okay and we can do better! Please email me at support@collage.com and in the subject line please put "Attn: Shell". I will be happy to help you with this. :) Thank you for bringing this situation to my attention. I hope you have a wonderful day!