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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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The blanket came out so beautifully. It was better than what I expected! Photos can out crystal clear! This is the company to go with. I am now going to use you guys for everything!
Ordered a personalized blanket for Mother's Day for mother. Received someone elses family blanket and the customer service agent said all they can do is send me anothwr blanket and can only guarantee it will be delivered by June 30th. Mother's Day was May 10th! No refund, no compensation. Terrible customer service! Will never do business with them again.
My blanket was lost in the mail, I contacted Collage and they sent me a replacement one without any questions. The blanket arrived in a timely manner. I love it. Beautifully done. Thank you Collage, I am recommending you to family and friends.
They do exceptional work. I got it like a week early and I am so thrilled at the final product. The quality is great it's nice and thick and soft too. The pictures themselves are beautiful almost like a actual picture. They are awesome and very helpful customer Service I recommend them to anyone. Thank you collage.com.
I made a blanket for my mother and she absolutely loved it more than anything she even cried. They do unbelievable work and shipment was incredibly fast. Wonderful material and wonderful quality the pictures look exactly like they do to. Begin with. I'm a review person and trust this one
I bought a cozy fleece blanket, the pictures turned out so beautiful- They were Crystal clear, I will definitely buy another one when I get a chance - Thank You Collage.com
I recently bought a blanket for my boyfriends birthday! When it came in i was AMAZED by the quality of the pictures and it was just what i was looking for.
Fantastic company, great products and amazing customer service...;
I have created a blanket - which came out fantastic, clear pictures and super soft - and only upon receiving it did I notice an error (MY error)... - :( OMG. This was for a "round" birthday and I had no choice to order another one. I reached out to customer service, and they immediately send my a discount code, so I could order a new blanket
THANK YOU for being so awesome!
Currently with the world situations we live in and being apart from family I wanted to do something special for my grandparents hours away and my dad in a nursing home to help bring some warmth to them. I gathered hundreds of past and present pictures for each person to have their own person blanket. AMAZING. We could not have been more pleased with the cost and quality of each blanket! They are BEAUTIFUL! I blanket my dad's did have an ink smudge on the white border however I've never experienced such amazing customer service! No questions asked they quickly fixed the error at 0 cost to me and absolutely no hassle if the blankets alone didnt make me want to write a review the customer service associate / team was amazing. I will definitely be spreading nothing but great things! Amazing work guys well done. I appreciate you!
Customer service is amazing and the pillow cover came out more beautiful than we expected. The quality of the printed images is amazing.
My order was a family portrait book, 12" x 12" 20 pages, hard cover, 5 copies. The book quality was great. My gripe is the shipping charge is a rip off. The 5 copies as packaged weighed 7#, and USPS media rate for this package is $6. Collage.com's shipping charge was $55. Yes I knew the rate when I placed the order, but with my investment of time in laying the book out I decided to bite the bullet and proceed. But I will never order from Collage.com again.
I am just overly happy with my blanket. I cried when I opened it because it was so beautifully made. Will be ordering again from this company. Thank you again so much.
I ordered one for my boyfriend, as we live in different cities and I wanted to surprise him for our anniversary. The creation process was easy and had instructions, even tips on how to place the photos so they'd look good. I saw some negative reviews on the delivery but mine delivered five days early! The quality is spectacular, and my boyfriend says the blanket is really soft. The price was amazing and I couldn't be happier!
This book is absolutely amazing. My photo memories look spectacular in this beautiful hardcover photo book. This is my second order from Collage and the workmanship is truly high quality.
Thank you. Your company is a gift during this Covid-19 season.
Hazelle G (Self Quarantiened in New York)
I ordered a woven blanket for my sister with her drawing. It was a gift for her.
The blanket was shipped a few days after I placed the order:)
And the result is wonderful. The blanket is soft, and my sister is very happy.
Thank you!
I purchased 5 books to give as gifts. Each recipient loved the book with photos. Each selected picture
Had special meaning. This was a great gift and now a treasure book of memories. Thank you!
I thought their prices were reasonable so I designed four standard pillowcases on their website. When I checked out I discovered they were charging me $27 to send them to me. There's no way this actually cost them more than $3 or $4. This is not how a respectable company acts and should not be legal.
I received the blanket I ordered today and could not be happier! Every picture has vibrant colors. Edges are perfect. The Sherpa backing is very soft. Customer Service is exceptional.
Will be a lifelong customer!
I wanted to buy my sister a custom sequence pillow with a picture of our bunny on it. I purchased the 16X16 sequence pillow with the picture on the front, a custom back, and an insert. When my order arrived, it was MUCH different than the picture online showed it would be. There were white spots all over, and loose strings/sequences. The back was supposed to be dark grey, however was more green than anything. I contacted support that night and has a response in a little over a day. I started speaking to an agent name Will B over email. He was courteous, helpful, patient, and understanding. I sent him pictures of the problem product and he apologized for how it came out. After listening to my concerns, he offered me a voucher to buy a replacement product and even recommended what pillow he thought I should get. I opted for the 20X20 poplin with insert, based on his recommendation. I even created a collage of pictures on it. When it arrived, it looked EXACTLY as how I created it online. The pictures were crisp and beautiful! My sister loves her new pillow! I am very impressed with Collage's customer service and how quickly and efficiently they fixed my order. Will B had amazing customer service skills and I am very thankful for my new pillow. I will definitely order from Collage again.
I had some issues with a puzzle ordered from here where it did not match the description. When I emailed them about it they were really good about replacing the puzzle and yet the puzzle still did not match the description and this happened three times. All three times the puzzle was not what it should have been and several of the pieces were not cut clear through. The customer service people were very nice and friendly and tried to help out as much as they could, but I would never get another puzzle from here.
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or support@collage.com. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at support@collage.com for further assistance and our team is happy to help! Have a wonderful day!