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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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Florida
1 review
0 helpful votes
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Amazing!
May 16, 2020

The blanket came out so beautifully. It was better than what I expected! Photos can out crystal clear! This is the company to go with. I am now going to use you guys for everything!

Date of experience: May 16, 2020
Washington
1 review
12 helpful votes
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Ordered a personalized blanket for Mother's Day for mother. Received someone elses family blanket and the customer service agent said all they can do is send me anothwr blanket and can only guarantee it will be delivered by June 30th. Mother's Day was May 10th! No refund, no compensation. Terrible customer service! Will never do business with them again.

Date of experience: May 12, 2020
New York
1 review
0 helpful votes
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My blanket was lost in the mail, I contacted Collage and they sent me a replacement one without any questions. The blanket arrived in a timely manner. I love it. Beautifully done. Thank you Collage, I am recommending you to family and friends.

Date of experience: May 8, 2020
Tennessee
1 review
12 helpful votes
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They're awesome
May 8, 2020

They do exceptional work. I got it like a week early and I am so thrilled at the final product. The quality is great it's nice and thick and soft too. The pictures themselves are beautiful almost like a actual picture. They are awesome and very helpful customer Service I recommend them to anyone. Thank you collage.com.

Date of experience: May 8, 2020
Connecticut
1 review
14 helpful votes
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Amazing
May 6, 2020

I made a blanket for my mother and she absolutely loved it more than anything she even cried. They do unbelievable work and shipment was incredibly fast. Wonderful material and wonderful quality the pictures look exactly like they do to. Begin with. I'm a review person and trust this one

Date of experience: May 6, 2020
Illinois
1 review
0 helpful votes
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Beautiful Blanket
April 30, 2020

I bought a cozy fleece blanket, the pictures turned out so beautiful- They were Crystal clear, I will definitely buy another one when I get a chance - Thank You Collage.com

Date of experience: April 30, 2020
California
1 review
0 helpful votes
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AMAZING
April 27, 2020

I recently bought a blanket for my boyfriends birthday! When it came in i was AMAZED by the quality of the pictures and it was just what i was looking for.

Date of experience: April 27, 2020
New Jersey
1 review
16 helpful votes
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Deserves 6 stars...
April 26, 2020

Fantastic company, great products and amazing customer service...;
I have created a blanket - which came out fantastic, clear pictures and super soft - and only upon receiving it did I notice an error (MY error)... - :( OMG. This was for a "round" birthday and I had no choice to order another one. I reached out to customer service, and they immediately send my a discount code, so I could order a new blanket
THANK YOU for being so awesome!

Date of experience: April 26, 2020
Ohio
1 review
13 helpful votes
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Currently with the world situations we live in and being apart from family I wanted to do something special for my grandparents hours away and my dad in a nursing home to help bring some warmth to them. I gathered hundreds of past and present pictures for each person to have their own person blanket. AMAZING. We could not have been more pleased with the cost and quality of each blanket! They are BEAUTIFUL! I blanket my dad's did have an ink smudge on the white border however I've never experienced such amazing customer service! No questions asked they quickly fixed the error at 0 cost to me and absolutely no hassle if the blankets alone didnt make me want to write a review the customer service associate / team was amazing. I will definitely be spreading nothing but great things! Amazing work guys well done. I appreciate you!

Date of experience: April 26, 2020
New York
1 review
0 helpful votes
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Customer service is amazing and the pillow cover came out more beautiful than we expected. The quality of the printed images is amazing.

Date of experience: April 20, 2020
Florida
1 review
18 helpful votes
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My order was a family portrait book, 12" x 12" 20 pages, hard cover, 5 copies. The book quality was great. My gripe is the shipping charge is a rip off. The 5 copies as packaged weighed 7#, and USPS media rate for this package is $6. Collage.com's shipping charge was $55. Yes I knew the rate when I placed the order, but with my investment of time in laying the book out I decided to bite the bullet and proceed. But I will never order from Collage.com again.

Date of experience: April 14, 2020
Arizona
1 review
1 helpful vote
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Love my Blanket
April 14, 2020

I am just overly happy with my blanket. I cried when I opened it because it was so beautifully made. Will be ordering again from this company. Thank you again so much.

Date of experience: April 14, 2020
Louisiana
1 review
14 helpful votes
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Rad Stuff, My Guy
April 13, 2020

I ordered one for my boyfriend, as we live in different cities and I wanted to surprise him for our anniversary. The creation process was easy and had instructions, even tips on how to place the photos so they'd look good. I saw some negative reviews on the delivery but mine delivered five days early! The quality is spectacular, and my boyfriend says the blanket is really soft. The price was amazing and I couldn't be happier!

Date of experience: April 13, 2020
New York
1 review
1 helpful vote
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Photo Book
March 29, 2020

This book is absolutely amazing. My photo memories look spectacular in this beautiful hardcover photo book. This is my second order from Collage and the workmanship is truly high quality.

Thank you. Your company is a gift during this Covid-19 season.

Hazelle G (Self Quarantiened in New York)

Date of experience: March 29, 2020
California
1 review
1 helpful vote
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Woven blanket
March 28, 2020

I ordered a woven blanket for my sister with her drawing. It was a gift for her.
The blanket was shipped a few days after I placed the order:)
And the result is wonderful. The blanket is soft, and my sister is very happy.
Thank you!

Date of experience: March 28, 2020
Washington
1 review
0 helpful votes
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I purchased 5 books to give as gifts. Each recipient loved the book with photos. Each selected picture
Had special meaning. This was a great gift and now a treasure book of memories. Thank you!

Date of experience: March 27, 2020
Germany
1 review
17 helpful votes
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I thought their prices were reasonable so I designed four standard pillowcases on their website. When I checked out I discovered they were charging me $27 to send them to me. There's no way this actually cost them more than $3 or $4. This is not how a respectable company acts and should not be legal.

Date of experience: March 18, 2020
New York
1 review
0 helpful votes
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BUY BUY BUY...
March 5, 2020

I received the blanket I ordered today and could not be happier! Every picture has vibrant colors. Edges are perfect. The Sherpa backing is very soft. Customer Service is exceptional.

Will be a lifelong customer!

Date of experience: March 5, 2020
Rhode Island
1 review
0 helpful votes
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CORRECTED ISSUES FAST!
February 24, 2020

I wanted to buy my sister a custom sequence pillow with a picture of our bunny on it. I purchased the 16X16 sequence pillow with the picture on the front, a custom back, and an insert. When my order arrived, it was MUCH different than the picture online showed it would be. There were white spots all over, and loose strings/sequences. The back was supposed to be dark grey, however was more green than anything. I contacted support that night and has a response in a little over a day. I started speaking to an agent name Will B over email. He was courteous, helpful, patient, and understanding. I sent him pictures of the problem product and he apologized for how it came out. After listening to my concerns, he offered me a voucher to buy a replacement product and even recommended what pillow he thought I should get. I opted for the 20X20 poplin with insert, based on his recommendation. I even created a collage of pictures on it. When it arrived, it looked EXACTLY as how I created it online. The pictures were crisp and beautiful! My sister loves her new pillow! I am very impressed with Collage's customer service and how quickly and efficiently they fixed my order. Will B had amazing customer service skills and I am very thankful for my new pillow. I will definitely order from Collage again.

Date of experience: February 24, 2020
Pennsylvania
1 review
2 helpful votes
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I had some issues with a puzzle ordered from here where it did not match the description. When I emailed them about it they were really good about replacing the puzzle and yet the puzzle still did not match the description and this happened three times. All three times the puzzle was not what it should have been and several of the pieces were not cut clear through. The customer service people were very nice and friendly and tried to help out as much as they could, but I would never get another puzzle from here.

Date of experience: February 9, 2020