Hayley M.

I wanted to buy my sister a custom sequence pillow with a picture of our bunny on it. I purchased the 16X16 sequence pillow with the picture on the front, a custom back, and an insert. When my order arrived, it was MUCH different than the picture online showed it would be. There were white spots all over, and loose strings/sequences. The back was supposed to be dark grey, however was more green than anything. I contacted support that night and has a response in a little over a day. I started speaking to an agent name Will B over email. He was courteous, helpful, patient, and understanding. I sent him pictures of the problem product and he apologized for how it came out. After listening to my concerns, he offered me a voucher to buy a replacement product and even recommended what pillow he thought I should get. I opted for the 20X20 poplin with insert, based on his recommendation. I even created a collage of pictures on it. When it arrived, it looked EXACTLY as how I created it online. The pictures were crisp and beautiful! My sister loves her new pillow! I am very impressed with Collage's customer service and how quickly and efficiently they fixed my order. Will B had amazing customer service skills and I am very thankful for my new pillow. I will definitely order from Collage again.