Coleman Furniture

Overall the experience was great. The ordering and the white glove delivery was amazing. The only negative I had was the shipping company itself delayed my delivery by three weeks. Which wasn't the fault of coleman furniture. I highly recommend ordering from coleman. They have amazing products and service.

The table base was damaged in transit. The table top was marred by screw inserts torqued too much.
Your customer service was maddening as we tried to reach a supervisor and were repeatly not contacted. The only thing that worked was to initiate a dispute with my credit card company.

From initially placing our order and completion of delivery, every contact made with Coleman was extremely positive. The bed is lovely and exceeded our expectations perfectly matching some existing furniture pieces.

Both items came damaged and the response was that I signed someones phone that I received the items and that I did not note the damages. My window of delivery was 7-10 am - they woke me up at 6 am and arrived at 6:30 am so I was not thinking about inspecting the furniture. I requested to return them and repurchase elsewhere and was told I was not eligible to return items and was offered 125.00 toward a repair and never heard back after that.

Rachelle was a pleasure to work with and very professional! Even the delivery folks were on time, professional, and easy to work with. All went above and beyond.

Ordering was 10/10. Communication was 10/10. Delivery 2/10. The White Glove company left big boxes in the alley where they parked the delivery truck, and the WORST part, they put a DECENT SIZED HOLE in the brand new couch and tried to cover it up. I found it the next day. The workers were nice and quick with set up, I would still recommend but I am very disappointed to spend this amount and receive the couch with a hole. It is obvious this happened when they were bringing it in or putting it together.

Beautiful desk, solid and well-made. It was extremely well-packed, so no issues with any damage. Instructions were clear. Good price. The only negative was that it took about 5 weeks after ordering for the item to leave the warehouse. Coleman was excellent about notifying me when it was about to ship, and I was able to track the delivery.

You have a very easy to navigate website. I was able to compare products and features and make a purchase in just a few minutes.

The furniture arrived in perfect condition. The bedside tables were packed insanely well. The FedEx driver dropped the two boxes off in the driveway, and I moved them to the bedroom myself. They are a bit heavy.

Local shipper did something to his wheel and did not deliver on scheduled day and tried to blame me and make me pay more to bring it to my house again. Second time delivery men were great they even came in under very low trees with out a problem. Received a week later then I wanted but they did keep pushing the date up to make me happy. Couch and love seat are great.

Overall a fantastic experience from start to finish. Placed our order online and were kept up to date with current order status. Delivery was also 5 stars.

I received a table that started to develop some issues within the first three weeks of having it, and I called to see if they could send out a replacement, but they could not. They sent a warranty claim to four hands which they denied… after less than a month!

I sent a messages less than 24 hours for it be returned. I received an auto message stating message received. I called and phone disconnected both times while on hold. Return policy stated must be returned within five days of receiving items. I could not return without your instructions and return receipt. Very disappointed

Ordering online was very easy, We got good prices and quick delivery, everything went smoothly. I will say that the sofa smelled quite a bit like chemicals, It's probably fire $#*!ant or something that's required, but we had to air it out for about 3 weeks before wanting to bring it inside again.

I ordered 2 bar stools, got counter stools instead. Ended up sending them back and having to pay the shipping to get it back to Coleman. I order items all the time on Amazon and the thought never even crossed my mind that I would have to pay to ship the items back to Coleman (it cost me $65.00 to ship it back to Coleman). Customer service reminded me on numerous occasions of their return policy which I totally missed, my fault. I understood from the beginning that this was associated with Ashley Furniture which I thought was reputable and helped me make my decision to purchase from Coleman. I wouldn't ever order from Coleman again.

Had to cancel 2 delivery dates for only 2 times it snowed this year! Third time was charm,delivered as promised by excellent professional delivery men!

Purchase a king size bed it looks great, love the white glove delivery but it took way longer than expected.

Shopping was easy. Information was professional. Sofa arrived sooner than expected. The sofa is not as comfortable as I expected. There are hard spots in it. This has nothing to do with my excellent experience with Coleman Furniture.

I love my dining table. I placed the order by calling them. The communication was great until the delivery time. The team scheduled a day but no time for delivery and the first delivery crew just delivered half of my order and table leaves were chipsed. Even though Colman informed me it couldn't make up for the time and frustration that I experienced, the first delivery crew was also impolite. They sent the rest of the order the day after at my requested time. I couldn't enjoy my purchase.

Delivered on time,good quality!
The chairs came packed well in a box and the legs were easy to attach