Coleman Furniture

The couch is exactly what we expected, the packaging was in good shape, and the delivery drivers were so kind and helpful. Some of the greatest people I have worked with!

My bedroom set took about a month to arrive, white glove delivery was great. The set had a couple of chips, one crack in the wood and some black marks on the paint that would not wipe off. This was clearly from the manufacturer, I watched the delivery guys take it out they did not make these marks. I did not see them hit anything to cause the chips in the wood either. I called Coleman customer service while delivery was there. It took a VERY LONG time to get anywhere with a resolution, well over an hour of sending photos and them trying to get me to refuse it or take a very small discount. They immediately were messaging the delivery company trying to charge them money for the damage. I refused the discount as it was so minimal and I didn't want delivery to be charged for it. I didn't want to wait another month for a new set that would likely have same issues since I do believe these are from the manufacturer, minus the chips I don't know when that happened, so I didn't refuse the set either. Anyway, I just wanted a technician to come and fill the spots and use some touch up paint. I even offered to do it myself. But they aren't offering that as an option. I got no resolution from the phone call other than they would launch an investigation and let me know. Been a couple weeks now and no resolution. But I get email updates saying they are still looking into it. The customer service experience after the fact isn't great.
The other issue I had was the strong chemical smell from the set. I've had a window open constantly and it's still there.

My purchase is beyond beautiful. The ease in getting it delivered and everyone involved in the order were remarkable. Would definitely recommend this company to everyone.

Very communicative on delivery timing expectations. Installation was done professionally and placement exactly as I requested. Highly recommend if you're looking for that upgrade!

The furniture looked good and of quality. But I have not received the merchandise yet to provide feedback on the final product Waiting for the order to be delivered.

Overall we were pleased with the delivery and set up. The crew was fast, efficient, and respectful of our property. This was our second large purchase from Coleman (the previous purchase was a couple of years ago in another state) and have been impressed with their consistent customer service.

Easy to find the product and order at a great price. Delivered on schedule and was well packaged. Would definitely recommend. Their price was the best online sale price.

Ordering the furniture and everything was very simple. Dealing with Coleman's to get my furniture ordered and delivered in the timeframe that I needed it, all worked wonderful.
THE DELIVERY PEOPLE, THAT WAS A WHOLE DIFFERENT STORY.

I love the couch. It is exactly what I wanted and the price were great. Only downsides, it took 8 weeks to be delivered (that was fine but I thought it was going to be delivered in 3 weeks) and there was a flaw in the material.

Coleman responded immediately about my concern and are sending someone to come fix it, so I am happy.

Easy to use website
Furniture arrived on time. Delivery men polite and efficient in setting up. White glove service was great.

The bed was exactly as described, and I couldn't be happier with everything. The bed is well made and the delivery/setup was professional and easy.

From the ordering, the great communication, the great pricing and great product. I cant say enough about how this is how all business should be conducted.

I bought a leather sectional during the Black Friday sale. It took several weeks to arrive, but we knew that going into the purchase and were ok with that. The only issue we had was with the delivery company chosen by Coleman.the couch came in with zero damage.

I scheduled a delivery date of 1/14/25 with the delivery company. I took the day off from work to be here when it arrived. I called that morning to check to see the window of delivery (after checking online confirming it was for the 14th). They said sorry we didn't process your delivery correctly we need to schedule again. I said I already took the day off of work, she said there is nothing she can do but move forward and get it scheduled, which was true, but she was short and snarky at their mistake. No customer service for the inconvenience. There was slight attitude from the women scheduling when I said I was upset. I asked for the next day, 1/15, since my husband had to already take off for our roof being repaired and couldn't do it then. Finally scheduled for 1/20/25. The men that delivered the furniture were great. Kind, hard working and helpful. 4/5 stars because of the attitude from the lady with scheduling. Everyone makes mistakes, but be humble in your approach to the customer you inconvenienced. Taking a day off to accommodate the window of delivery is a big deal- I used one of my days to accommodate this when it was unnecessary.

My bar stools good wonderful with my island in the kitchen. Very comfortable and well made. I get a lot of compliments on them

The white glove delivery was great and went without a hitch. They left everything set up and ready for us to enjoy.

Great experience. I bought the table on line. They called me when it shipped and the day if was delivered. No problems.

Customer service was amazing. Shipping was even quicker than estimated! Overall, great to work with and my couch is wonderful! Definitely would shop with Coleman again in the future.