Coleman Furniture has a rating of 4.4 stars from 3,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 685th among Furniture sites.
Customer service was amazing. Shipping was even quicker than estimated! Overall, great to work with and my couch is wonderful! Definitely would shop with Coleman again in the future.
Great pieces with a very prompt and efficient arrival team who assembled everything perfectly and adjusted things to my liking.
Full disclosure, I started growing concerned that it would take months to receive the dining set I ordered from Coleman and people had such negative things to say about restocking fees and quality in their reviews and on Reddit.
My honest experience was actually quite great with customer service. It is hard to time or know even an estimate on actual deliveries however, customer service always responded within the day and once the delivery service has your items, that's when they schedule you.
Our new dining set is gorgeous, high quality solid wood, everything is great. White glove delivery was on point. They assembled the legs and put moving blankets down so as not to scratch our floors. They text me 2 days before the first available delivery time slot and we had our set literally on the day of Christmas Eve. They gave me their window, called in advance and then a follow-up call to tell me they were 40 mins away. Well within the window I was given and we had our new dining set for Christmas Eve dinner and the 23 guests we had over!
My experience was great with Coleman furniture. Just thought it was worth sharing before people read all the negative reviews from the past.
We had our mind set on a particular dining set, because it was advertised as ""The white Glove Delivery" which we needed. However when we went to purchase the exact dining set they said it did not offer the "White Glove Delivery". Meaning we would have to set it up ourselves. We are 80 years old and no longer have the tools to do that and it was why we were purchasing that set. Long story short they said it was not offered on that set. So we did not order the table and bought 4 chairs instead because we could lift them and put together. So my advise. Take a screenshot to verify so you do not get fooled. Are chairs are fine. One was broken when shipped but was replaced at no additional cost to us.
Great price and assembly was effortless, but was difficult to schedule with so few times of availability
Easy to shop and buy. Ordered was processed and delivered in a timely manner with no issues.
Great service, the gentleman that moved my furniture in. We're fantastic. They took their time, they stripped all the plastic outside of the house and brought the pieces of furniture in piece by piece without damaging or hitting the walls and placing it exactly where I wanted it. I could not have asked for a better service or better Folks to deliver my stuff. And they cleaned up after they left from the plastic that they stripped...
Great quality bedroom suite. Looks better in person than in ad. Delivered as promised. We are very pleased with our purchase from Coleman Furniture!
I was reluctant to purchase a piece of furniture online. But Coleman's sales rep thoroughly walked me through the procedure and costs. She also explained in detail any add-ons to the purchase.
Very great delivery. Love the couches! Professional installation and they took the time to look at everything with me and make sure there was no damage and that it was set up the way I wanted it
I'm so pleased with my purchase. Bench fits perfectly in area I needed it and I received so quickly. Will certainly buy from Coleman again
The delivery men did a very good job setting up the set. It's was done flawlessly
The sectional couch we ordered ended up taking over 6 weeks to get delivered, but it was very worth the wait! The couch is beautiful and comfortable.
Easy experience online, fast white glove delivery. I'm happy with everything from the purchase to delivery.
Great deal, great scheduling, excellent delivery team. You should always pay the extremely low price of the white glove service.
Everyone was super helpful and my workstation/cabinet is beautiful. Great quality. My only gripe is that it took way too long to get it.
Shipped and delivered much quicker than expected. Delivery driver set it up and took all the trash with them as well. It was awesome.
Coleman has already surpassed our expectations with our previous purchase of a bedroom suite, and now again their white glove delivery service has made our Thanksgiving! The Rawcliffe sectional and ottoman are stunning, high quality pieces. Incredible firmness, yet soft enough to feel luxurious. Enormous sectional and the ottoman is also huge! Love this purchase and we love Coleman furniture!
My Dining room set is gorgeous. I ordered the table, 6 chairs, china cabinet and buffet. The white glove delivery was exceptional and everything was set up to my satisfaction.
Answer: Hi Fran, Thanks for reaching out. The delivery will give you time to inspect your items prior to signing for the delivery. In case of damage, please notate it on the delivery paperwork and notify our customer service team for assistance. We look forward to serving you! The Coleman Furniture Team
Answer: DO NOT BUY ANYTHING FROM THIS COMPANY Internet searching I found some furniture at a reasonable price, contacted the merchant to confirm the actual size of the furniture knowing it had to be moved through a narrow staircase. The representative stated that the furniture would be shipped unassembled, that the delivery persons would deliver and assemble the furniture into any room of our choice. Ordered based on representatives assurance that there would be no issues with delivery through the staircase. Waited. Waited. Waited. Nearly two months. Furniture arrives, fully assembled. Will not fit through staircase. Delivery persons load furniture back on truck and leave. Email customer service, I'm told to call. Call, get transferred to several representatives telling each of them the situation, each of them stating manager would resolve everything for me. Receive email from Coleman Furniture, 'Rom Tacata' does not give any title or call back number; states that I have restock fees and am being charged round trip shipping charge (for the free shipping). That I will only receive about half of the amount I paid for the furniture back. He never once addressed any of my concerns. Worst service ever. DO NOT BUY ANYTHING FROM THIS COMPANY.
Answer: Believe them! If your furniture arrives with obvious defect, they will do nothing. My sofa has a huge gap and not only will they not fix it, they will not put a claim through Ashely Furniture warranty. Stay far away from Coleman Furniture
Answer: A: Hi Eleni! Shipping times depend on item availability and shipping location. Please feel free to call a helpful customer service agent at (800) 974-5255 or chat with us online at www.colemanfurniture.com for an ETA to you. We're standing by ready to assist! The Coleman Furniture team
Answer: Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday. Lol it's so BBB cant track each I'm learning. Coleman is a shell. Renegade is a " parent " so it's harder to get things done. Use a credit card you use for nothing else if you are foolish enough to venture into this.
Answer: Hello Carla! Coleman Furniture is an online retailer which carrier 100+ furniture brands. We offer higher end, quality brands as well as more affordable sets. All furniture ship brand new directly from the manufacturer and many sets include free delivery and in-home setup. Please feel free to call our customer service team at (800) 974-5255 if further assistance is needed.
Answer: Hello Margi! Coleman Furniture is an online retailer which carries 100+ furniture brands. We offer higher end, quality brands as well as more affordable sectionals. All furniture ship brand new directly from the manufacturer and many sets include free delivery and in-home setup. Please feel free to call our customer service team at (800) 974-5255 if further assistance is needed.
Answer: My dining set is solid wood. Chairs are strong and sturdy. The table has the original knots and markings making each piece one of a kind. You can tell the table was one solid cut rather than pieces put together
Answer: Hi Susan! It's our top priority to handle your concern so please feel free to call our customer service line at (800) 974-5255 for additional assistance. We look forward to hearing from you!
Hello Judy
Thank you for sharing your experience with us! We’re sorry to hear about the disappointment regarding the delivery method for your desired dining set, but we’re glad you verified the delivery details prior to confirming your order. This step is especially important for our larger sets that don’t include in-home setup, as we strive to ensure transparency and avoid misunderstandings.
We’re happy to hear that our team quickly resolved the issue with the broken chair and that the rest of the chairs worked well for you. Your feedback is valuable, and we’ll continue working to make our delivery options and product descriptions as clear as possible.
If you have any further questions or need assistance, please don’t hesitate to reach out.
The Coleman Furniture team