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Coleman Furniture

Overview

Coleman Furniture has a rating of 4.4 stars from 3,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 685th among Furniture sites.

service
643
value
375
shipping
382
returns
176
quality
353
This company responds to reviews on average within 1 day

Instant Feedback

12,121 reviews
+633
How would you rate Coleman Furniture?
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Colorado
1 review
0 helpful votes
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Excellent
January 6, 2025

Customer service was amazing. Shipping was even quicker than estimated! Overall, great to work with and my couch is wonderful! Definitely would shop with Coleman again in the future.

Date of experience: December 27, 2024
Illinois
1 review
0 helpful votes
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Great Pieces!
March 11, 2025

Great pieces with a very prompt and efficient arrival team who assembled everything perfectly and adjusted things to my liking.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Full disclosure, I started growing concerned that it would take months to receive the dining set I ordered from Coleman and people had such negative things to say about restocking fees and quality in their reviews and on Reddit.

My honest experience was actually quite great with customer service. It is hard to time or know even an estimate on actual deliveries however, customer service always responded within the day and once the delivery service has your items, that's when they schedule you.

Our new dining set is gorgeous, high quality solid wood, everything is great. White glove delivery was on point. They assembled the legs and put moving blankets down so as not to scratch our floors. They text me 2 days before the first available delivery time slot and we had our set literally on the day of Christmas Eve. They gave me their window, called in advance and then a follow-up call to tell me they were 40 mins away. Well within the window I was given and we had our new dining set for Christmas Eve dinner and the 23 guests we had over!

My experience was great with Coleman furniture. Just thought it was worth sharing before people read all the negative reviews from the past.

Date of experience: December 25, 2024
Wisconsin
1 review
0 helpful votes
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Nice furniture at good price.
February 4, 2025

We had our mind set on a particular dining set, because it was advertised as ""The white Glove Delivery" which we needed. However when we went to purchase the exact dining set they said it did not offer the "White Glove Delivery". Meaning we would have to set it up ourselves. We are 80 years old and no longer have the tools to do that and it was why we were purchasing that set. Long story short they said it was not offered on that set. So we did not order the table and bought 4 chairs instead because we could lift them and put together. So my advise. Take a screenshot to verify so you do not get fooled. Are chairs are fine. One was broken when shipped but was replaced at no additional cost to us.

Date of experience: December 6, 2024
Brad K. Coleman Furniture Rep
3 months ago

Hello Judy

Thank you for sharing your experience with us! We’re sorry to hear about the disappointment regarding the delivery method for your desired dining set, but we’re glad you verified the delivery details prior to confirming your order. This step is especially important for our larger sets that don’t include in-home setup, as we strive to ensure transparency and avoid misunderstandings.

We’re happy to hear that our team quickly resolved the issue with the broken chair and that the rest of the chairs worked well for you. Your feedback is valuable, and we’ll continue working to make our delivery options and product descriptions as clear as possible.

If you have any further questions or need assistance, please don’t hesitate to reach out.

The Coleman Furniture team

North Carolina
1 review
0 helpful votes
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Very pleased
March 10, 2025

Great price and assembly was effortless, but was difficult to schedule with so few times of availability

Date of experience: February 28, 2025
New York
1 review
0 helpful votes
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Easy shopping
February 19, 2025

Easy to shop and buy. Ordered was processed and delivered in a timely manner with no issues.

Date of experience: March 31, 2025
North Carolina
1 review
1 helpful vote
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Excellence
November 18, 2024

Great service, the gentleman that moved my furniture in. We're fantastic. They took their time, they stripped all the plastic outside of the house and brought the pieces of furniture in piece by piece without damaging or hitting the walls and placing it exactly where I wanted it. I could not have asked for a better service or better Folks to deliver my stuff. And they cleaned up after they left from the plastic that they stripped...

Date of experience: December 5, 2024
California
1 review
0 helpful votes
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Beautiful bedroom set
December 12, 2024

Great quality bedroom suite. Looks better in person than in ad. Delivered as promised. We are very pleased with our purchase from Coleman Furniture!

Date of experience: January 21, 2025
New York
1 review
0 helpful votes
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Great customer service rep
May 4, 2025

I was reluctant to purchase a piece of furniture online. But Coleman's sales rep thoroughly walked me through the procedure and costs. She also explained in detail any add-ons to the purchase.

Date of experience: March 1, 2025
Colorado
1 review
0 helpful votes
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Wonderful experiance
January 7, 2025

Very great delivery. Love the couches! Professional installation and they took the time to look at everything with me and make sure there was no damage and that it was set up the way I wanted it

Date of experience: December 28, 2024
Texas
1 review
0 helpful votes
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Great Bench
February 1, 2025

I'm so pleased with my purchase. Bench fits perfectly in area I needed it and I received so quickly. Will certainly buy from Coleman again

Date of experience: January 22, 2025
Florida
1 review
0 helpful votes
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Delivery
February 9, 2025

The delivery men did a very good job setting up the set. It's was done flawlessly

Date of experience: January 30, 2025
Michigan
1 review
0 helpful votes
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Very satisfied with Coleman furniture.
March 11, 2025

The sectional couch we ordered ended up taking over 6 weeks to get delivered, but it was very worth the wait! The couch is beautiful and comfortable.

Date of experience: February 14, 2025
Illinois
1 review
0 helpful votes
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Beautiful Bar
December 16, 2024

Easy experience online, fast white glove delivery. I'm happy with everything from the purchase to delivery.

Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
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Delivery
January 21, 2025

Delivery really SUCKED Drop off in a box and leave--how is a customer supposed to inspect for damage--mechanical and etc!?

Date of experience: March 2, 2025
Georgia
1 review
0 helpful votes
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Office Furniture
April 12, 2025

Great deal, great scheduling, excellent delivery team. You should always pay the extremely low price of the white glove service.

Date of experience: April 2, 2025
Florida
1 review
0 helpful votes
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Great quality. Took Tool too long to get.
March 10, 2025

Everyone was super helpful and my workstation/cabinet is beautiful. Great quality. My only gripe is that it took way too long to get it.

Date of experience: February 28, 2025
Arkansas
1 review
0 helpful votes
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Great price compared to local sellers
March 12, 2025

Shipped and delivered much quicker than expected. Delivery driver set it up and took all the trash with them as well. It was awesome.

Date of experience: February 5, 2025
Pennsylvania
1 review
0 helpful votes
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Coleman has already surpassed our expectations with our previous purchase of a bedroom suite, and now again their white glove delivery service has made our Thanksgiving! The Rawcliffe sectional and ottoman are stunning, high quality pieces. Incredible firmness, yet soft enough to feel luxurious. Enormous sectional and the ottoman is also huge! Love this purchase and we love Coleman furniture!

Date of experience: November 28, 2024
Illinois
1 review
0 helpful votes
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Beautiful Dining Room Set
January 6, 2025

My Dining room set is gorgeous. I ordered the table, 6 chairs, china cabinet and buffet. The white glove delivery was exceptional and everything was set up to my satisfaction.

Date of experience: December 27, 2024