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Closet CandyReviews 124

3.0

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Closet Candy Reviews Summary

Closet Candy Boutique generally garners positive feedback for its trendy clothing selection, fast and free shipping, and responsive customer service. Many customers appreciate the quality of the products and the variety offered, often highlighting the helpfulness of the sizing assistance. However, significant concerns arise regarding the return policy, particularly issues with final sale items and perceived poor quality in some products. Complaints about customer service have also surfaced, especially related to dispute resolutions and perceived lack of support. Overall, while the brand has a loyal customer base, improvements in return handling and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
29
returns
26
quality
29

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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This company legit stole my money. I ordered on Black Friday and it submitted with no coupon code. Minutes later I messaged them of the mistake (complete with screen shot) and they basically said too bad and that I can return it for a store credit. So basically they said we are keeping your money that doesn't belong to us. I heard about their horrible customer service and I now see why friends stopped shopping here. I'll be joining them. I would spend more to support companies who care about the customer. You cannot treat people poorly and expect to stay in business. I will for sure never shop here again. I hope they enjoy my stolen $60. It cost them way more than it cost me.

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
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Best Boutique
August 5, 2023

Closet Candy has the widest variety of unique women's clothing accessories. Many styles I have not seen anywhere else. Fast shipping and easy returns and helpful customer service. Christian based, family owned, who supports many charities.

Date of experience: August 3, 2023
Indiana
1 review
0 helpful votes
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Terrible company
April 16, 2023

I was an avid satisfied customer for years for CCB but they have become the worst online boutique/company I know of. I feel like since they started the affiliate program for boutique stylists, not only have their prices gone way up but the quality of their clothing has gone way down. Not to mention, their customer service is awful and the photos of inventory on the site are so different in color and some even fit that I honestly feel it is absolutely false advertisement. I understand their is different resolution for everyone's screens but the difference is astounding. I also believe from comparing measurof the models and the clothing they have on, it would be absolutely impossible for the model to be in the size small and fit the way it appears in photos... it would undoubtedly have to be a larger size.

Date of experience: April 16, 2023
New York
1 review
0 helpful votes
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Sneaky
December 15, 2022

I've been a customer for several months, and really like the clothing. I placed a large order during their Black Friday sale. Unfortunately, some of the clothing didn't fit correctly, and I sent it back. They don't do returns, but will give you credit for a future order (which I was well aware of). However, instead of a credit, I got an email telling me that because my order was placed during a sale, these were final sale items (even though this was not noted on the items on their website, and these same items continue to be available for purchase on their website, NOT as final sale items).

They gave me an option of either sending them back to me for a $39 fee, or donating them. I am reluctantly paying to have them returned. I will give them to family or friends, and will no longer be a customer. Two stars for their clothing only.

Date of experience: December 15, 2022
Maine
1 review
0 helpful votes
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As my title states these are expensive clothes that are absolute junk. Everything I have purchased has fallen apart. Their return policy is awful and they delete negative reviews from the website which is so sketchy. I will never order again.

Date of experience: November 11, 2022
New York
1 review
2 helpful votes
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Terrible experience
March 10, 2022

All I can say is read the fine print! Very first order nothing fit. I have to pay to return it. They only give you a store credit. The material quality was very poor as well.

Date of experience: March 10, 2022
Kansas
1 review
0 helpful votes
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Fast and Free Shipping!
February 13, 2022

CCB has an awesome live chat feature for when you're not sure about what size of clothes you should order (small-2xl). I'm so impressed with their fast and free shipping. I placed an order and it was shipped the same day. Closet Candy Boutique gives back 10% to charity as well.

Date of experience: February 13, 2022
Ohio
1 review
0 helpful votes
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I have never been disappointed w a purchase and when I had an item that was made wrong, they sent me the same item again complete. Customer service gets back to you quickly if a problem arises (like my pants).
I am older and now know that despite your age, I can wear cute clothes, feel comfortable and look great! My teens even tell me how cute I look and want to take my pic. Lol love CCB.
Because of my love for the clothes, I joined to share the clothes to others!

Date of experience: February 12, 2022
Minnesota
1 review
0 helpful votes
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Love CCB
February 9, 2022

I have been shopping with Closet Candy for almost two years now! The quality of the clothes are top notch and they offer on trend styles. When I have had to make a return customer service was very friendly & helped me find my store credit. I'll continue to order my clothes from here.

Date of experience: February 7, 2022
Iowa
1 review
0 helpful votes
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Not only does Closet Candy provide reasonable priced, quality clothing, they give back more then you could imagine!

Date of experience: February 7, 2022
Ohio
2 reviews
0 helpful votes
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Closet Candy Boutique offers many different items including denim jackets, Kan Can and Risen jeans, shackets, purses, jewelry, shoes, and much more! I have loved everything, and you can't beat the free and fast shipping!

Date of experience: February 6, 2022
New Jersey
1 review
1 helpful vote
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Amazing
February 7, 2022

Great quality clothing at a fair price. Amazing customer service. Always free shipping. New releases 5 times a week. Shop Closet Candy at least once a month! Sizing specialist. Much better than actual stores!

+1
Date of experience: February 6, 2022
Washington
1 review
0 helpful votes
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Great quality
February 6, 2022

All of these clothes are such great quality! The customer service is great and always wanting to help make issues corrected. The price is unbeatable too! Love Closet Candy Boutique!

Date of experience: February 5, 2022
Wisconsin
1 review
0 helpful votes
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Amazing quality and affordable prices!
February 6, 2022

Closet Candy is an online boutique that has affordable, trendy, well made, clothing and accessories.

Date of experience: February 5, 2022
New York
1 review
1 helpful vote
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Weird experience with USPS
January 28, 2022
Updated review

I deleted an earlier review because I was upset that my order said it was delivered and it wasn't. At first I felt like although they were responsive I felt slighted because they didn't apology or seemed too worried but I wound up getting my order then next day and they did wound up apologizing and rectifying the situation so I felt I should write a review that reflected that exceeded my expectations after the snap judgement I probably also had in part of a bad mood and also it just being a very out of ordinary experience for me with my mail carrier. So thank you.

Date of experience: January 28, 2022

Not impressed with the customer service.
January 27, 2022
Previous review

So something went wrong with my delivery and USPS said it was scanned as delivered but never showed up. It most likely an issue with USPS but my issue with closet candy is both on the phone and through email no apologize or anything to make me believe that this is a concern at all to them let alone they feel like they should rectify the situation just take it up with UPS. Really? First time customer out $114 not even a discount code on future orders offered? Classless.

Date of experience: January 27, 2022
Florida
1 review
3 helpful votes
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Beware
January 26, 2022

Stay away from this company! Awful costumer service. I've ordered a pair of shorts from them months ago and my husband bought me several bottoms for Christmas. All size medium. I ordered two pairs of shorts and they are too small. Wanted to exchange them and they have a generated email pretty much telling me it's my problem and they won't exchange. Will never do business with them again.

Date of experience: January 26, 2022
Spain
1 review
2 helpful votes
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Another Pyramid Scheme
January 17, 2022

CC is operated by the same pyramid scheme that most "affiliate marketers" use: you pay to become a "member" to access discounts on heavily market up cheapie clothes make in China. These clothes are also available on Amazon for 40-60% less, but Closet Candy marks them up, and then gives you "commission" on your own purchases. The higher price of membership you pay (of course, as with any MLM there is always levels) you get a bigger "commission" on clothes YOU buy, and you convince others to buy. Better yet, you recruit "stylists" and get a cut of their "commission" as well. At best, it works by giving you 15% cash back on wildly overpriced clothing. At worst, you are getting people to pony up hundreds of dollars with the idea they will be able to upsell these clothes that are VERY basic, and get 25% of their sales. This is just another MLM that uneducated women fall for.

Date of experience: January 17, 2022
Virginia
1 review
0 helpful votes
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Not only does Closet Candy have great quality clothing and pricing but I love that shipping is ALWAYS free and super fast. Sometimes I get things quicker than when I order prime! The customer service is always very helpful with sizing help and styling tips.

Date of experience: November 30, 2021
Texas
1 review
4 helpful votes
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Bad Customer Service
November 30, 2021

I filed a dispute because I returned items, at my expense, that they said were final sale. They would only ship them back to me, again at my cost again, or donate. They were unwilling to work with me when my initial return was due to the poor quality of the tops. I finally filed the dispute because I had been a customer that had made many purchases prior and felt like they were not standing behind their merchandise. So, fast forward to yesterday, they cancelled an order I placed and said they will cancel all future orders, based on my dispute previously. The irony is they still spam my phone and email with deals. I am very dissatisfied that they do not value their customers.

Date of experience: November 30, 2021
Iowa
1 review
0 helpful votes
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Best Customer Service
November 30, 2021

Not only are the clothes good quality, the customer service is awesome. I've ordered more times than I can count and will continue to do so! They also give back to the community which is incredible. Amazing company. Highly recommend.

Date of experience: November 30, 2021

From the business

Unique, Affordable, Trendy Fashion. Online Women's Boutique with Stylish Clothing. Dresses, Jeans, Tops, Shoes, Accessories, Free Shipping!


closetcandy.com
Founded in 2012
Westfield, IN, United States