website thubmnail of Closet Candy

Closet Candy

How would you rate Closet Candy?
grey star
grey star
grey star
grey star
grey star
California
1 review
6 helpful votes
Follow Geenie j.
Unfollow Geenie j.
Send Message
Share Review
Report Review

Cute clothes but they use the same suppliers that almost every person I know that has an in-home boutique can order from. It's just marked up that extra 15% than I can buy it (the same exact stuff)from my friend for- that's how affiliates get paid. The other problem I see here is that anytime I think something might look cute they're out of the sizes all the time and probably half of their merchandise is sold out so they'll still show it to you but you can't buy it. It's called growing too fast and it's going to belly up if they can't sell what they don't have. No thanks I'll keep my 50 bucks

Date of experience: November 21, 2020
Arizona
1 review
2 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Best online boutique.
November 7, 2017

This is my go to online boutique. I love all their clothes and at a reasonable price. All clothing fits true to size or will be noted otherwise. Shipping is always fast even at standard shipping. Usually receive items same week as ordered!

Date of experience: November 6, 2017
Iowa
1 review
0 helpful votes
Follow Beth T.
Unfollow Beth T.
Send Message
Share Review
Report Review

I love the trendy clothes available for ALL sizes. If you need help finding a size you can chat with someone and they will help you. All the clothes I have bought have been good quality. My favorites are jeans and sweaters, but their accessories and shoes are fantastic too! Great customer service and Fast, Free delivery.

Date of experience: November 7, 2021
Pennsylvania
1 review
1 helpful vote
Follow Chelsea A.
Unfollow Chelsea A.
Send Message
Share Review
Report Review

Fantastic boutique!
November 7, 2017

I order from Closet Candy at least once a week to once bi weekly. They have the cutest styles to choose from, and I have yet to ever be disappointed by an item I've ordered. Everything fits well and is great quality. Even better, their shipping is always free and arrives so quickly! Definitely my favorite boutique.

Date of experience: November 6, 2017
Indiana
1 review
3 helpful votes
Follow Mrs. S.
Unfollow Mrs. S.
Send Message
Share Review
Report Review

I purchased an item, went by their sizing guide and their models sizes (she was 5'6 and I am 5'2 so naturally a small would fit me) and was willing to pay to have item replaced and didn't even dispute their shipping policy (which is you pay) as long as they would honor the 10% discount I paid for the item initially. Fair? Their sizing is off... nope. I was so put off with the horrible customer service and their lack of cooperation to help me in anyway. I am stuck with $70.00 loungewear that should most certainly fit me. When I stated they would be losing a customer their response was "So sorry!" This is NOT a family business and not a business that cares about their customers! This is from their page: If there's anything we can help you with please drop us a line. Or call us at: *******242... do not bother. Cute clothes online but your better shopping at a boutique or Amazon. DO NOT WASTE YOUR TIME. And Colette should be fired... no wonder why they are looking for help.

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
Follow Danielle G.
Unfollow Danielle G.
Send Message
Share Review
Report Review

I have been shopping with Closet Candy for years and have absolutely loved every piece of clothing that I purchase. Every time I wear something from Closet Candy I get complemented on my clothes. I have since referred many friend to Closet Candy who have also fallen in love, like me. From tops and dresses to shoes and pants and even workout clothes, I can get everything I need to look adorable from this shop. I also love that every time you purchase, you get free shipping, it doesn't matter how much you order, shipping is always FREE! So it's basically like shopping in person but not having to go anywhere. I have never had sizing issues as they are great about explaining the size of the product on their website. The quality of the clothing has been great, nothing has not lasted me yet. I highly recommend Closet Candy for all clothing needs. I give this boutique 5 stars for sure!

Date of experience: November 6, 2017
California
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Send Message
Share Review
Report Review

I adore this boutique!
November 7, 2017

CCB's merchandise is stylish and it lasts! All of the items that I purchased last winter are ready to go again for this season. I have yet to be disappointed. I've been so pleased with the items and their speedy shipping that I've had no need to contact customer service.

Date of experience: November 6, 2017
California
1 review
23 helpful votes
Follow Stephanie L.
Unfollow Stephanie L.
Send Message
Share Review
Report Review

I don't ever really do reviews but this one I had to. I will never shop here again. Worst customer service and they are liars. I purchased an item and needed to return something. I emailed them asking how and they never responded as the site says they would. I called a week later and the gal said she would note my account and extend my return time. Unfortunately had some family issues out of the area and sent it in late asking for forgiveness and store credit. They emailed me back two weeks later saying no and that In order to get the stuff back I need to pay shipping back or it would be donated. Donated back to their stock I'm sure. I explained the situation and said I was never given a time frame to return and I did as soon as I came back. They didn't care and charged me again to get my items. Don't shop here. The clothes are midsized, cheap material and not worth the hype. Hope this saves someone else money!

Date of experience: February 4, 2020
Illinois
1 review
6 helpful votes
Follow Brooke S.
Unfollow Brooke S.
Send Message
Share Review
Report Review

The costumer service is horrible. The employees are beyond rude. My roommate purchased a shirt and saw her read the instructions. After getting it out of the wash the neck label came off and the fabric completely changed. Months later she found the same shirt for 1/2 the price on Amazon. Out of curiosity she bought it. It have a completely different label and laundry instructions and have no problems. Seems like they buy clothes from someone and changes labels as there own.

She was willing to send in the shirt to show them what happened after washing the shirt with CCB insertions. They ended up putting her on a "no ship" list and they wonder even respond to her.

Great family business right. More of a scam then a true business

Date of experience: July 3, 2020
New York
1 review
1 helpful vote
Follow Jennifer C.
Unfollow Jennifer C.
Send Message
Share Review
Report Review

Weird experience with USPS
January 28, 2022
Updated review

I deleted an earlier review because I was upset that my order said it was delivered and it wasn't. At first I felt like although they were responsive I felt slighted because they didn't apology or seemed too worried but I wound up getting my order then next day and they did wound up apologizing and rectifying the situation so I felt I should write a review that reflected that exceeded my expectations after the snap judgement I probably also had in part of a bad mood and also it just being a very out of ordinary experience for me with my mail carrier. So thank you.

Date of experience: January 28, 2022

Not impressed with the customer service.
January 27, 2022
Previous review

So something went wrong with my delivery and USPS said it was scanned as delivered but never showed up. It most likely an issue with USPS but my issue with closet candy is both on the phone and through email no apologize or anything to make me believe that this is a concern at all to them let alone they feel like they should rectify the situation just take it up with UPS. Really? First time customer out $114 not even a discount code on future orders offered? Classless.

Date of experience: January 27, 2022
Tennessee
1 review
4 helpful votes
Follow Sondra P.
Unfollow Sondra P.
Send Message
Share Review
Report Review

Bad customer service
September 21, 2021

I wish I had checked the customer service reviews before getting involved with this company. I ordered a pair of shorts that looked good on the model. However the the back are way too short! They refuse to give me a refund or store credit! I will never order from this company again. Very unhappy.

Date of experience: September 21, 2021
Pennsylvania
1 review
5 helpful votes
Follow Ray M.
Unfollow Ray M.
Send Message
Share Review
Report Review

Terrible return policy
November 24, 2016

I ordered an item on November 6 for my girlfriend for Christmas. Most places offer extended returns starting November 1. Come to find out if I need to send it back I only have 30 days. I asked very nicely at first for a one time exception which I was denied and told the extended return policy for the holidays starts November 15. I was also told I need to research the policies before I order. Funny thing is I did and nowhere under returns does it show their extended return policy for Christmas. There sly and deceiving. They need to be more transparent.

Date of experience: November 24, 2016
Christina S. Closet Candy Rep
over a year old

Hi Ray. Our return policy is stated on or website that you have 30 days to make a return, you agreed to this at checkout. I'm not sure how in the world this makes us deceiving when it's written out for anyone to see and agree to this before checking out from our site. We extend an end of the year return date for orders placed after 11/15 when necessary, I'm sorry to hear you are so let down by our policy. Hope you are enjoying your Thanksgiving.

California
1 review
0 helpful votes
Follow Natalee B.
Unfollow Natalee B.
Send Message
Share Review
Report Review

I have ordered multiple times from CCB! They have wonderful quality clothing! They give very detailed information on their website in regards to sizing. If I have ever had any issues with an item not fitting correctly, they are prompt to respond to my emails. They are always willing to help to make sure you are happy with your items purchased. I love all my CCB clothing items and am a proud repeat customer!

Date of experience: November 6, 2017
Illinois
1 review
8 helpful votes
Follow Patricia R.
Unfollow Patricia R.
Send Message
Share Review
Report Review

Beware! Rip off company
December 4, 2016

They basically steal your money with their crap clothes and don't let you return or exchange. I bought 4 items from them and all but 1 had bad imperfections. I threw the other one away because their customer service, so basically the 200 that I spent there went in the garbage and was considered my loss. How do you not return clothes with holes in them? Bad, bad company. Read all their reviews. They are terrible!

Date of experience: December 4, 2016
Indiana
1 review
0 helpful votes
Follow Ashlie M.
Unfollow Ashlie M.
Send Message
Share Review
Report Review

I absolutely love shopping with Closet Candy! Not only are the clothes fantastic in quality and design but their team does an outstanding job going out of their way to make sure their customers are well taken care of. On one of my trips to the store I was in search of a jacket that I already owned in black but also wanted it in wine but they didn't have my size. Later that afternoon one of the associates emailed me to tell me that they found my size in one of the fitting rooms and that they would be happy to hold it for me until a certain day. I was absolutely ecstatic! I have never received that type of customer service anywhere else.

Date of experience: November 6, 2017
Washington
1 review
0 helpful votes
Follow Gena C.
Unfollow Gena C.
Send Message
Share Review
Report Review

I have ordered from closet candy for a couple of years now and I absolutely love them! The quality of clothes is amazing their customer service is phenomenal! They are always quick to respond and super fast shipping! I cant tell you how many compliments I get when I wear their clothes!

Date of experience: November 6, 2017
Washington
1 review
0 helpful votes
Follow Heather J.
Unfollow Heather J.
Send Message
Share Review
Report Review

Great quality
February 6, 2022

All of these clothes are such great quality! The customer service is great and always wanting to help make issues corrected. The price is unbeatable too! Love Closet Candy Boutique!

Date of experience: February 5, 2022
Alabama
1 review
2 helpful votes
Follow Melissa L.
Unfollow Melissa L.
Send Message
Share Review
Report Review

One of my Favorites
November 7, 2017

I have been shopping online with Closet Candy Boutique for over a year. It is one of my favorite online boutiques! They have have amazing items in the latest trends at great prices. I have loved every piece I have ever purchased. It helps that they do a great job describing the fit of each item as well as giving you the model's usual sizing as a helpful guideline. I have recommended CCB to all my friends!

Date of experience: November 6, 2017
Arizona
1 review
0 helpful votes
Follow Carrie M.
Unfollow Carrie M.
Send Message
Share Review
Report Review

This is my favorite online boutique. They add cute new items daily with fast and free shipping. All of their clothes are high-quality so you never have to worry ordering from them. Always cute, always on trend. I get compliments every time I wear their stuff. I have been ordering from them for years and Im always happy with my purchases.

Date of experience: November 6, 2017
California
1 review
10 helpful votes
Follow Jasmine P.
Unfollow Jasmine P.
Send Message
Share Review
Report Review

First off, the clothing often looks much different in person than they make it look on the models in the pictures. I'm not even just referring to the fit being different on someone who's 5' 7" 105 lbs and fake 32DDD boobs vs. a regular woman either. The fabric sheen and overall appearance of the entire item tends to be different. But if you want to return for anything other than a credit to their cheap online store, good luck. All they offer is an "e-gift card." Cheap clothes that you can easily get at your local stop-n-shop trend store, with a complicated return policy. No thanks. I don't buy from them anymore.

Date of experience: August 21, 2016

Overview

Closet Candy has a rating of 3 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Closet Candy most frequently mention store credit and return policy. Closet Candy ranks 119th among Women's Clothing sites.

service
29
value
29
shipping
29
returns
26
quality
29