I agree with the Review that says reviews... are fake or at least in my case I would just say I certainly say I don't agree with the others. My recent order was my first order, it was a pair of jeans for my daughter as a gift, the item I ordered did not match the description on website, so once I received the item right away I called to find out the what the return policy was and what to do. I was told just print off easy label and send it back with all tags attached. I did what follow what I was given for instructions and for whatever reason the label did not work to which I was told it may be my browser. So, I did not want to further delay returning the item to not get a refund to my card I just paid shipping myself which was a little over $ 7.00 and returned it. So, it was a big surprise when I found out after they received item with tags on and returned in same condition sent. I did not get a credit to my card but all I was to receive was a store credit! I spoke with Mariah who issued my store credit and Ericka who said that there's a pop up about the return policy for a store credit only. I explained I did get that pop up. Either way I explained my frustrations an she said she was the top person to speak with and didn't really seem to think that it was a policy she was willing to make an exception over. So, this review is to just make you aware... lots of companies have policies and In my case I feel item should have matched the description, along with the fact that policy should have been stated on the phone when I called for the instructions on the return. Along with making it very apparent on site. Had I been told that so at least in my case I could have resold the new pair of jeans with tags attached to not be out shipping but replace the gift. The price certainly was not a deal compared to other sites nor was return policy in my opinion in comparison to other sites. It's not worth the bother to loose the money and have a credit minus shipping unless you just live near the boutique. So, just make sure you are aware. Although my concerns were politely heard she seemed to not Offer even an apology about descrepany on description! Either way... with so many deals on internet for clothes and offered for free shipping or free returns my overall opinion is look elsewhere. Im a disappointed customer and Lesson learned... Im a regular online shopper and I rarely return but on a rare occasion you do this is not gonna be worth it in the end. Hopefully, this review will help someone else to not make the mistake I made.