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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Excellent fit, prompt service. I will certainly order again.
I have been a customer for many years and I have ordered plenty of glasses from Clearly. The selection, price and quality are bar none. You won't be disappointed. Customer service is fantastic and always willing to assist if needed.
We were so happy with with Dr. Emily and her exam for our 4.5 year old. We had had another exam elsewhere that we didn't feel was very accurate but Dr. Emily was great in getting our son to feel comfortable plus her assessment tools and space were geared to kids so that we felt very comfortable with the accuracy of the results.
The first pair of glasses were hugely discounted which helped significantly with finances and the product has been great, fitting our son well and looks attractive on him. Sukhpaul out front helped guide him in his choices to something that worked well and away from selections that were too big for his face.
Excellent experience, we will continue to have all our kids looked after at Clearly's locations.
The glasses don't last that long. A few months and they end up not really fitting your face anymore, they tend to slip off whereas before they were snug. But they are cheap so I won't complain. They do the job around the house, I just don't wear them outside.
Being apprehensive with orderig online i am very much surprised and happy with the perfect fit. Sweet!
I love the look, price, and extra-thin lenses of both pairs I bought. Too bad the screws and nuts on one pair were loose upon receipt, like other customers have reported. The reply from customer service, when I asked them to send me a screwdriver and wrench (wholesale cost maybe $2 plus $1 postage), was to pay an optician to repair them. Not great.
The spoon of sugar offered with this bitter medicine was a small credit toward another pair of glasses, but only good for 90 days! No thank you.
My boyfriend needed new glasses since his lenses broke and these look great on him
We're so happy we could help him get a great new look (and keep him seeing well too!) Be sure to let our dedicated customer service team know how we can serve you better and earn a five star rating. - Team Clearly
Received glasses very quickly, great frames and lens, love them
Excellent website, great options and unbelievable savings! I have and will continue to recommend "clearly.ca" to everyone!
Being upsold at Lenscrafters by 5 40-something women creeped me the heck out.
I loved just being able to provide my prescription, try them on with camera tech, and receive them quickly and at half the cost of brick and mortar.
Overall a 4 star experience, some areas of the app pertaining to the ordering process could use some improvements. I have placed additional orders since my initial one.
Thank you for your review Dave! Our customers feedback is very important to us, especially when it can help improve our website, so we'd really love to contact you so we can take this information in for review and consideration! We're glad to hear that you're enjoying the new frames you received from us, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
One great pair of glasses, one pair of glasses that the paint (?) has almost immediately begun flaking off of, and one that's unwearably small
Hi Christopher, thank you for your review and feedback. We're glad to hear that one of the frames you received worked out great, although we are sorry to hear that there were some issues with the other two frames. We'll be more than happy to help rectify this for you, so we'll be reaching out to you directly with some assistance. Thank you for your patience. - Team Clearly
My contact lenses were delivered extremely fast, less than 1 week and I have a complex prescription. Package arrived in great condition, the lenses boxes were closed and in perfect shape.
Took a little longer to arrive than expected, glasses came as I ordered them
Hi Ashley, thank you for your review and feedback. We're glad to hear that you're enjoying the new frames you received from us, and we do apologize for any delays which were encountered while being processed.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we appreciate your patience with us on this. If there is anything further we are able to assist you with, please do not hesitate to reach out to us! - Team Clearly
Very convenient, and fast.
Easy order process, and great prices.
Thanks for the review, Ali. Looks like you nailed it on characters. We're always looking for opportunities to go above and beyond and wow our customers so be sure to let us know how we can get to five stars! - Team Clearly
The ordering process is easy and selection is fantastic, however I am finding the glasses large on my face
Thank you for your review and feedback Pam. We're glad to hear that the entire process worked out well for you, although we are sorry to hear that the frames you chose weren't quite the right fit. We want our customers to love and be 100% satisfied with the products they receive from us, so we'll be more than happy to reach out to you to help make this right! Thank you for your patience and understanding. - Team Clearly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're truly sorry to hear that you new pair of glasses is not the best fit, Stephanie! We don't want to leave you with a pair you can't wear, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly