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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I am happy with the price, how quickly it came and how the glasses fit. I have never had two pairs of glasses before. I ordered these to have a second style option when I wear different outfits. However, every time I switch glasses everything looks all distorted, like when you first change prescriptions. I am wondering if I messed something up on my order. FYI, I have progressives so maybe the size of the lens is making the difference.
Customer service was great and delivery was quick. I put in the wrong prescription by mistake and I was able to make an exchange quickly and easily without any hassle or inconvenience.
Everything came as expected and the glasses feel and look great, even better than expected!
The strength of the lenses is perfect, the shape of the bezel too. I highly recommend this site for the purchase of new bezel at a good price and quality! Anti-fog glasses are very convenient!
Worked very well. Trying glasses on, ordering, delivery was all very good. Happy with my new glasses.
Thanks for the review, Rick! We're so glad we could help you get a great new pair of glasses. - Team Clearly
Was happy with the lenses u received. Good product, prompt delivery
I wasn't satisfied with one pair of glasses from my order and i changed them for another pair, it was easy.
The second pair works very good for me.
My son is very happy with his glasses. I was a little concerned as his prescription is very strong but his glasses were perfect and look great on him.
The robson st location in Vancouver we're incredibly helpful and kind.
My glasses were great value and I love them!
I ordered two glasses and they arrived around the same expected delivery date. The quality is very good and the colors are the same how it appears on the website. Very happy with my order.
Thanks for leaving a review! Just let us know if there's more we could do to push the envelope and really earn a five star rating. We hope both pairs are a great fit (and if they need any tweaks, be sure to reference our helpful video guide: https://www.clearly.ca/thelook/how-to-adjust-glasses/) - Team Clearly
Hello Alfred, thank you for your review. We appreciate your feedback on this, and would really like to help rectify this for you. One of our team members will be in touch with you very shortly with assistance. Thank you for your patience. - Team Clearly
Easy selection, checkout and payment process. Glasses arrived and fit perfectly with exactly the right prescription.
Thanks for the rating, Andre! Just let the team know if we can do more to merit a five star review! - Team Clearly
At first I was unsure about ordering glasses online. But I think I've developed an addiction! The prices are amazing and glasses are too.
I always find the glasses I want and there's always a promotion to get them for a great price
I added silicon nose pads to raise the frames on my face so that I'd see through a part of the lens that gave me better vision. I added tiny bits of sticky both sides, thin foam pads meant to attach items to a wall between the side arms and the frame to make the side arms tighter to the side of my head.
Hi Mike, thank you for sharing your review and feedback. It sounds like your glasses could use some adjustments to help them fit you more perfectly. A member from our customer care team will be in touch with you directly, over email, to provide further support. Thank you! -Team Clearly
These glasses are beautiful, well made and sharp looking! Unfortunately they are way too small for my face. I used the 'my fit' option and ordered 2 pairs of the same brand but different styles... please ensure if you do this you pay close attention to the sizing as the my fit does not take this into account. Clearly went above and beyond to ensure that I was happy with my purchase, I worked with a Customer Service Manger and they were able to help me with my return and replacement. I am extremely satisfied with my replacement pair as well. Great customer service and great product. Thank you!
We're so sorry to hear that you didn't have the best experience with the sizing of your new pair, Alicia, and that there was an issue with our MyFit feature. We'd love the chance to help further with this, and make things right for you so you can enjoy a pair that will be a better fit. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Came early and everything is good………………………………………………
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Angela, we truly appreciate your feedback on this, and we'd be more than happy to share our tips on how to adapt to Progressive lenses that might help you! We'll be reaching out to you directly very shortly, so we appreciate your patience with us on this! - Team Clearly