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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Product arrived in a timely fashion and in good condition. Quality is excellent and I am very happy with the product.
Great durability and cost, plus the style is perfect for what I like, the only down side is the sizing is just a tad bit small for my head I find them falling down off my head and nose due to the arm length not being long enough
Hi William, thank you for your review and feedback! We're glad to hear that you're enjoying the new Clearly Basics frames you received from us, although we are sorry to hear of the sizing issues. It sounds like the frames could use some fine tuning, and luckily we can help with this! We'll be more than happy to send over some options and tips that can help with this. - Team Clearly
Was super skeptical about ordering glasses online, especially since smaller frames look silly on my face. I measured my current frames and looked at the measurements offered for each pair of glasses. It was super convenient that Clearly offers this. I was very pleasantly surprised that I paid this little for glasses and received more than I could have asked for!
Took a little longer then usual for delivery but I still got them none the less. Ps love my new frames.
Yay! We're thrilled to hear that you're enjoying the new frames you received from us Dustine! Thank you for your review and feedback, we truly appreciate it. We want to apologize to you for any delays experienced in shipment.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we appreciate your patience. We're looking forward to 'seeing' you again real soon! - Team Clearly
With contacts I find it easy to place online and you get a bit of a discount compared to purchasing at your optometrists. Good for people looking for a price break on contacts.
Was happy with the service provided, was surprised to learn about the free glass program for kids.
Thanks for the review, Leslie! We're really proud to be able to help kids access the vision they need. It fits in with our greater mission of helping to eradicate poor vision in the world. Be sure to let us know how we can do better and earn a full five stars! - Team Clearly
Contacted Clearly customer service for glasses that needed a replacement. They got back quickly and shipped the replacement glasses even quicker! The only downside is that the new glasses arm is hurting the back of my ear, buuut, I'll just get back in touch on how to fix that lol. Love Clearly so far!
For the price, these glasses are great! They came on time, they were packaged nicely and there's no problems with the prescription lenses! Not to mention, the frame is fairly sturdy, too. I definitely recommend these.
Good. I like being able to see. It is a nice feature of the contacts I received.
Nothing but positive experiences all around. The only downside is that I have to write at least 50 characters in my review for some reason.
Much misery had I endured at the hands of FedEx and Purolator, miscreants of the deppest dye who, for all intents and purposes, hate their jobs and would be better suited as street soldiers for a crime syndicate. Thankfully, Clearly's dutiful telephone agents finally set my delivery options on the right track by disabling the posibility of switching my delivery from Canada Post to an alternate carrier. All my commendations to them.
We're truly sorry about the negative experience with our couriers, Adrian! We're glad to hear that our team was such a great help, and a member of our customer care team will be reaching out to you shortly as we'd love the change to make amends for what happened! - Team Clearly
The order process and selection was very well laid out. Good prices for lenses and frames, great selection and the order was on time.
Only place I order contacts for my eyes, thank you.
The website was decent to work with and it was great being able to "try on" glasses before buying. The lenses were excellent! Being a little concerned at whether or not I calculated the distance between my eyes appropriately, they turned out spot on! :) I don't love the frames I chose… sadly looked better on my online face than my actual real life face, which is why I rated with a four rather than five stars, but none the less, I have two pair that give me the sight I need to function daily and be able to drive at night. Very happy with the service and the timeliness of arrival. I would definitely use this service again.
Thanks for leaving a review, Nadine! Know that we also have an easy and free return policy if a pair just isn't working for you out of the box. Just let us know if you wanted to try with a different style. Great vision comes first, but glasses are such a big part of your 'look' as much as they help you see the world around you, and getting a style you love is important too! - Team Clearly
Ordered glasses and I liked the experience so much, I immediately ordered contacts. I'll be purchasing again for sure.
As always, Clearly delivers. The eye glasses are great and my new prescription is fantastic. The Customer Service is always great, it shows that Clearly values its customers and does go above and beyond! The eyeglasses fit very well and the quality is also excellent! Thank you again!
Glasses arrived quickly. Lenses and frames fit and finish is great. Thank You
I had to order 3 times (didn't order progressives)but guess third time was a charm! Absolutely LOVE my glasses and I have had so many comments on how nice they are looking! Will definitely order again next time and will try to order the right ones!
Although the retail store experience was great, the lenses that came with both pairs of glasses I purchased were awful. Unusable in fact.
Hi JD, thank you for your review. We're sorry to hear that you were experiencing difficulties with these lenses. We're glad to see that you were able to return these with our recently extended free-return policy. If you have any questions or concerns, please do not hesitate to reach out through Live Chat or at 1-866-414-2326. Thank you! – MW
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great review, Richard! Be sure to let us know where we could do more to merit a 5/5! - Team Clearly