Received my order in 2 days time, and it was as ordered. Tried a new brand of lenses and found them super comfortable.
The packaging was really nice too. Happy with this order, and will order again from here too.
Everyone there was super professional and helpful and kind from beginning to end. The process was so easy! I found out about this program just in time as my daughter is turning 11 soon. I had just purchased glasses for her 6 mths before and she already needed a new prescription. I'm very thankful for this opportunity and appreciate Clearly Glasses' generosity and this program!
I used to order contacts through an optometrist and it would take forever. Clearly contacts made it simple and easy and the delivery was quick.
The customer service is top notch. These folks know their stuff and are very helpful
This was my first experience with Clearly. My prescription is pretty heavy so had been hesitant to order online. The suggestions provided for frames that "work" with my prescription was very helpful. Glasses arrived quickly and fit perfectly. Very happy with purchase and will be ordering from Clearly again.
I am satisfied with the process, from the order to shipment to delivery.
I just hope they will just give samples of contact lens solution or something a client will enjoy
Ive been ordering from clearly for 3 yrs now
The first pair I ordered were wrong in many ways (including my selection) but with Mo's expert help the second pair were great - they are difficult progressives. And less tha a third of what i have paid in the past.
Thanks so much for your review! We really appreciate the feedback, and we'll be sure to pass the kind words on to the retail team. We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
Had quite the extensive journey getting contacts for the first time! I'd tried a few at my optometrist but due to the pandemic felt more comfortable ordering online. I spoke to about 5 different representatives, all of which were incredibly patient and fun to talk to! There were a few complications by no fault of anyone but technology and miscommunication but it was handled perfectly!
I received my complete order. While my glassed were perfect, my wife is having difficulty seeing properly with hers. She has already visited your retail store in our city for an adjustment, but continues to experience difficulties. She will continue to wear, and may need to visit your store again for further adjustments.
Oh no! We're so sorry to hear this Len! We want our customers to love and be 100% satisfied with the products they receive from us, so we're more than happy to help make this right for you. We want to further investigate why this is happening with you, so someone from our team will be reaching out to you directly very shortly with assistance. Thank you for your patience and understanding. - Team Clearly
Experience was good, but I didn't realize that there needs to be a specific contact prescription. I put in my eye prescription for bifocal contacts and I am having a very hard time seeing up close for reading. Apparently this should be adjusted for contacts? I may get glasses online in the future but will not be getting contacts online again.
Thank you for your feedback, Amanda. We're sorry to hear that these contact lenses did not working out. Unfortunately, your contact lens prescription tends to vary from your glasses prescription as the lenses sit directly on your eye vs. 1-2mm for your eye. We recommend consulting your eye care professional before trying a new product. They will measure the diameter and base curve of your eye and give you trial lenses based on your contact lens fitting, medical history, and eye exam. We apologize for any confusion! If you have any further questions or concerns, please reach out to us through Live Chat or at 1 866 414 2326. We are more than happy to help! - Team Clearly
First time buying contacts online. I usually get a my yearly prescription renewal through my optometrist but with COVID this year I didn't have my appointment. I was running low and on advice from a friend placed an order with Clearly. It was easy to figure out which contacts were for me, the price was cheaper than what I normally pay and the shipping was quick. Will do it again.
Thank you so much for the great review and feedback Julie! We want you to know that our customers are our priority, and even in these tough times, we want to make sure we're continuing to provide safe, quick and reliable services, so we're more than happy to have been able to help! We look forward to 'seeing' you soon! - Team Clearly
It was a seamless experience to order my lens pack from Clearly. The same pack of lenses is sold at a higher rate at retail stores. I'm glad I ordered my pack online with them and will definitely continue to do so. If you know your prescription, you would not face any issues. The delivery was pretty fast too. I got my pack within a week in spite of Covid.
Hi, I received my eyeglasses four to five weeks ago. I was thrilled to have them! It just took me a few days to get used to this new prescription. It is great! However, there is something that is new to me: these eyeglasses are slipping down my nose. Could you please tell what I could do to avoid it? Because of the pandemic, I am not allowed to go to an eyeglasses store to have them fixed. I would really appreciate your help and I do thank you all for such great service. God bless you.
Hi Martha, thanks for your review! We truly appreciate you sharing your feedback with us, and we'd be glad to help with this! It sounds like your eyeglasses just need some tuning up, and we have a great blog that can provide some helpful tips on how to do this easily (and carefully) at home yourself that should do the trick; https://www.clearly.ca/thelook/how-to-adjust-glasses. We look forward to 'seeing' you again real soon! - Team Clearly
Ordering from clearly was crazy simple. My order arrived the next day! Everything was packaged with care. I could tell that it wasn't just tossed into a $#*!ty box, then kicked down the hallway and used as a puck for the shipping guys street hockey tournament.
Anyway, really happy with my experience and will continue to order from clearly in the future.
Very good experience through the whole process but noticed that the right eye lense is not correct. Can't see clearly on the right eye.
I gave it a bit of time thinking that I had to adapt to new glasses but no improvement
Can you please tell me if this can be corrected,
Thanks in advance
We are sorry to hear that you had some lenses issues! We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -AQ
I have used this brand of contacts for many years, so there are no surprises about how good they are. I like them, I find they fit me very well. The order and delivery was very quick, and it was much faster and cheaper than getting them in person. I will do this again.
Since the pandemic started I've began using clearly to get my contacts delivered to my home. Quick shipping and it was very easy to find my contacts on the website. Invoice was provided so I could submit to my insurance provider for reimbursement. I've had nothing but positive experiences with them so far so I recommend them to anyone considering placing an order.
Very smooth experience, the glasses looks great and is high quality. Looks better than the tool.
The return policy was reassuring since sometimes glasses are made and not quite right, but in this case didn't need that since the glasses come perfectly.
Given how easy this is, never going to do glasses shop again.
I ordered contacts that were listed on their website as available and were supposed to ship in 5 days. After purchasing I received an email saying that the product was on back order and that my estimated delivery date was in over a month away (I would've cancelled the order at this point, but I did not have the time or energy to call to do so). If I knew they were just ordering from the supplier and it was going to take a month and a half, I would've just gone to Costco instead. They automatically offered me a $10 off coupon for the delay, but the coupon expires in 3 months from issue, so not very useful. Just go to Costco instead.
Hi Joel, we're really sorry to hear about this experience. We understand that the products we provide are a critical part of our customers everyday lives, and we don't take it lightly that you place your trust in us for this matter. Timeliness is especially important when you're relying on this product to see, and live your everyday life. We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
I like ordering from Clearly since it is affordable, lots of choices, and works for my vision! When I have issues, I can bring it to an actual person if it cannot be resolved by electronic means. I'm happy with my years of experience with Clearly.
Good day Ramon! Thank you for your terrific review as well as being such an amazing customer of ours throughout the years! It's great customers like you, and posts like this that put smiles on our faces each and everyday! We're looking forward to many more years to come! - Team Clearly
Went into the store in Toronto, during the height of covid 19. Had a great experience, felt safe, staff were actively monitoring & cleaning store. I Spoke with a staff member, who asked a few questions, actually listened and gave a few recommendations, and they were great glasses. They were offering a promo, which proved a great price for 2 pair of glasses. Quick shipping, received on time.
Now, I've been wearing the glasses a couple weeks, they did need a couple small adjustments (as usual). And they are comfy glasses. Top quality. Look good, feel good, wear them all day long.
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's great to hear, Lee-Anne - a perfect fit out of the box is always a great outcome! We look forward to helping you with future pairs! - Team Clearly