Clearly

The frame style is nice and the lenses are fine, but they are so loose! I cannot even look down at my phone without them falling off my face. I had to buy a sport strap just to keep them from constantly falling on the floor.

I'm happy with the overall transaction but I'm very disappointed on the expiry date of one of the boxes. It's expiring April 2022 & I may not use them all by then.

Samuel went to a lot of work to try to resolve this issue. Unfortunately due to the manufacturer I was unable to get a later expiry date. I understand this is out of Clearly's control.

I had a bit of a hard time trying to place my order so I called in and the rep was so nice and helpful! Placed my order for me and I got it the NEXT day and they were exactly what I wanted. I've been looking for this color for years as my usual store stopped carrying it. I'm so happy with my contacts! Thank you

I was somewhat apprehensive to try ordering glasses online without physically trying them on even though the price seemed too good. The virtual try on view was good at giving a good idea of the look but of course not the feel. I found the frames I liked and selected the lenses to my prescription. The glasses arrived in good time and the frames were extremely comfortable on my face BUT the prescription was off by a lot. Turns out "I" made a mistake in giving the numbers correctly. I contacted customer service who were extremely helpful. Together we entered the right prescription, they sent me a return mailing slip, I packed and returned the old glasses and received my new ones. They work amazingly and I am very happy with my new glasses. I would buy from them again in a heartbeat.

Good - timely delivery. Happy with lenses, a little disappointed with the frames, a bit flimsy and tend to slide down.

Samuel helped me in an efficient and timely manner. I especially liked the ability to return the original pair free of charge with shipping label provided. I liked the new pair so much I ordered the same prescription in sunglasses. Your service is extraordinary and much appreciated!

I've purchased 2 pairs of prescription glasses from clearly.ca. The quality of both was not what I expected. The frames are not worth the "discounts" applied. In the end, they were really quite expensive. The 2nd pair's frame cracked at the top of the frame and eventually the arm broke off also. Small details that were missing from the frames (i. E. quality of "plastic" and "aluminum" used and lack of flexible frames). The scratch resistant coating makes it difficult to clean the lenses thoroughly. I have a number of old pairs of glasses that I will revert back to until I purchase my next pair, at the onsite store located in my Optometrist's office. Reviews are important!

I ordered my contacts for "next day" delivery. I emailed customer service and was met with multiple challenges. There's a different agent who responds each time, so you get different answers throughout a thread which is really frustrating. After several different answers explaining why my contacts were delayed, I called and spoke to someone on the phone. The agent on the phone confirmed the contacts were in the warehouse and getting ready to be shipped out. Almost immediately after, I received an email from another customer service agent who then said they didn't know when they would receive them and whenever they did, they would be shipped it in 3-4 days. The whole ordeal was so confusing. I ended up calling again and it was confirmed that they would be sent out that day (which was now a week of waiting for them). I just found the mixed messaging really frustrating but the contacts themselves and the ease of ordering were great.

Initially The glasses I received seem to be extra bendy and have no grip, they constantly fell of my face, eventually this caused my arm to bend as I was attempting to catch them. Megan W. From clearly reached out to me to offer to send a new pair to see if we can try again, as I have purchased other pairs of glasses from clearly that I was already satisfied with, perhaps this unsatisfactory pair had a defect, I look forward to receiving my replacement pair, and I really appreciate the effort and customer service I received!

I am happy with the price, how quickly it came and how the glasses fit. I have never had two pairs of glasses before. I ordered these to have a second style option when I wear different outfits. However, every time I switch glasses everything looks all distorted, like when you first change prescriptions. I am wondering if I messed something up on my order. FYI, I have progressives so maybe the size of the lens is making the difference.

So ive ordered multiple times from you and there is always issues and delays that are never communicated unless you call in and even then your never told the right information by the people you speak one always blaming the last rep for incorrect information. This time it was quick but my glass dont fit even with the same specs as my last pair they fall off my face constantly. Ive taken them to be adjusted which i was told in store they were bent! This time they came quick but again an issue that im going to just go and spend more at the store because at least then i know ill get it on time and they will fit right! I gave this a 1 star review not 5 star as they are displaying fyi

The contacts I received are probably the worse dailies I have tried. Last max 5-6 hours before it gets super dry and uncomfortable. I feel like I received a super old box or something because the contacts don't look or feel fresh. Most look crinkled and don't hold a spherical shape when I open a new pair. Bought 2 boxes of the dailies aquacomfort 90 and would not try them again.