My only other option for contacts is Costco and they don't deliver. This took only a couple of days and arrived in perfect condition at my door. My previous glasses order were equally convenient and prompt.
Order # *******. Express delivery paid. ETA 01/29/2024. Never received but I was charged 168.92$ on my account. Order Cancelled but money is not reimbursed. Can't buy my contacts. Where is my money?
Decent production and delivery time, the parcel tracking was great. Product arrived in good condition and I was pleased with the packaging. My new prescription sunglasses are amazing at blocking the glare while driving. The frames are a bit loose so I probably need to get them adjusted. I wore them on top of my head when I went outside to sweep snow off my car. It was -34'C and when I got in the car I put the sunglasses down on my face and the lens popped out onto my lap! I've pushed it back into the frame but it doesn't seem to be sitting right.
It was a very positive experience in every way, from the ease of ordering to the prompt delivery of my contacts. By the time I placed my order I had used my last lens and it tore so I was having to use my glasses, which is not optimum. Initially I had been told that there would be delay, but I was surprised that they arrived sooner than had been anticipated, thanks to Clearly I was back wearing contacts in no time.
While I have bought online with Clearly before there is always the concern that the frames won't look good on me in the real world, and that they won't fit properly.
If you have an up to date prescription then you shouldn't have a problem with the lenses.
I'm happy to say that everything worked out with my latest purchase. Only the arms needed a little adjustment to stop the glasses slipping down my nose.
Ordered glasses from clearly for my first time. Lenses came with scratches so I sent them back to be replaced. When I received my replacement glasses they came in a soft shell sun glass case? I emailed customer service because originally my glasses came in a hard shell case specific to eye glasses and I will not be able to put them in my back pack in a soft shell. They put a $15 credit on my account which is not helpful at all because I can't buy a hard case off their site … I will not purchase from clearly again, nor will I recommend them to friends or family because of this. They messed up my lenses and then won't send me the proper case for my eye glasses.
We're sorry to hear of this disappointing experience, Madison. Thank you for taking the time to leave us a review! We really would like to take a closer look and see how we could make things right. Someone from our customer care team will be in touch with you shortly - please keep an eye on your inbox! - Team Cleary
The fit is great. I have these in normal glasses as well as sunglasses. I am so happy with them and love this style. It is hard for me to find proper fitting glasses because I have chubby cheeks and when I smile my glasses tend to go up, but that doesn't happen with these glasses which is why I like them soo much.
I ordered glasses and contacts, the contacts were fine, but the glasses (same prescription) have a strange ‘fish eye' sensation, perhaps related to the shape of the frames? I would love for someone at clearly to contact me as I am not happy with them. Please note that I waited to try them for awhile to ensure it was not just the new prescription.
Hi Levi, we're sorry to hear about this experience! It sounds like there may be an error with the prescription, or the PD measurement may not be quite right! Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
I had a great experience as far as customer service. I ordered a pair that was too big and had to return them. The gentleman I spoke with was very helpful. However, the measurements on the replacement pair are off and definitely not as they should be. Also wonder about the prescription and if it's actually correct. They lenses are also very difficult to keep clean. I paid for what I received but likely won't order again.
We're truly sorry to hear of this experience Tonya! We want our customers to love and be 100% satisfied with the products they receive from us, so we're glad to hear that the return policy came in handy for you. We really want to make sure you get a product that works for you, so one of our team members will be more than happy to reach out to you directly with assistance on this. Thank you for your patience! - Team Clearly
I love the frames and they arrived in a very quick fashion. I have not been able to wear the glasses for an extended time as they really bother my eyes? I am unsure why that is, I have worn progressives for years and not had this problem
Hi Carolee, thank you for your review. We're sorry to hear of the difficulties you have been experiencing with your prescription in these glasses. We really would like to take a closer look and see how we could make things right. Someone from our customer care team will be in touch - please keep an eye on your inbox! - Team Clearly
Ordered 2 pairs of glasses and they arrived quickly and am very happy with them. One pair needs to be taken in and the arms need to be slightly adjusted, but that is not a issue at all. Very pleased with the quality and the low price paid!
Hi Clinton, thanks so much for your review! We really appreciate the rating and feedback, and we're so glad to hear you're enjoying your glasses so far! When it comes to getting your glasses adjusted, we have a few options for this, and would love to send you some details. Keep an eye on your email inbox! -Team Clearly
I order progressives for the first time and had a sales rep contact me to make sure I was making the correct purchase for me needs. We traded several emails back and forth. I felt that the customer service was excellent and I'm happy with my new glasses.
Thank you so much for this amazing review, Sara! We are more than happy to hear that you enjoyed our customer service and your experience with us! - Team Clearly
I ordered contact lenses, I initially received the wrong prescription. When I phoned customer service they were very professional, empathetic, and made sure that I received the correct order free of charge. I am very satisfied with the way this was handled and will definitely shop there again.
I went into the Kits location because I didn't want to order without trying on first. It was a quick and painless experience. (I managed to get in and out before a bigger crowd came in) my glasses and sunglasses arrived before the expected date and didn't need any adjustments. I'd shop again.
Glasses are perfect. Delivery was fast. Experience was excellent with one exception. The supplied with a case that is too small. I use one case and exchange my Clearly sunglasses and regular glasses as needed. The glasses get crammed in the temples stick out when the case closes. Not critical, but an irritant.
Hi Chris, thank you for your review and thorough feedback, we truly appreciate it, and we'd love to help rectify this for you. One of our team members will be reaching out to you separately with some options, so we appreciate your patience and understanding! - Team Clearly
My experience with Clearly is exceptional. I've switched to a different brand of contact lenses though and I'm not truly enamoured with them. I feel the power isn't adequate compared to my previous lenses--same power, different brand. Any thoughts?
Ordering online was simple and easy. Virtually trying on the glasses made shopping much easier and safer in these covid days. Order was dispatched and delivered really promptly. Only place I get my glasses from now!
Wow! Thanks so much for the excellent review Trevor! We're thrilled to hear that you're enjoying the Virtual Try On feature! We'll be sure to pass this feedback along to our Marketing Team for you! We look forward to 'seeing' you again real soon! - Team Clearly
Glasses came in good time. However they are way too small for my face and I don't exactly have a large head. Nose piece is super tight and so are arms. Even after having them adjusted they are way too small. Wouldn't recommend these for anyone with an average size head or bigger :(
Hi Stacey, we're sorry to hear this! We want our customers to be 100% satisfied with their glasses--and we have a super-easy 60-day return policy if it just doesn't work out for any reason! We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
First time with prescription glasses (57 years old). The independent optometrist office told me I should buy progressive glasses for computer/reading use. I paid a fortune for a pair of glasses that caused nausea, headaches, neck pain and eye strain. They told me to expect it would take some time to adjust. I went online and ordered a single prescription from Clearly and what a difference. They immediately adjusted my vision without all the side effects of the progressives. I'm so glad I ordered from Clearly. I've finally been able to adjust to my progressive glasses, but still prefer the glasses I bought online from Clearly for reading. Will only order from Clearly in the future.
Thanks for the great review, Shelley! We're so glad to hear the reading pair is serving you so well. We look forward to helping you with future pairs! - Team Clearly
Thank you Clearly. My entire order, new glasses, contacts and solution arrived just when expected. Everything was packaged well and I am really pleased!
This is the first time I dared to order my glasses online and I will totally do it again with you.
Overview
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Deb. We're glad to hear that the overall style and fit of the frames are working out great for you, although we are sorry to hear that there's been a slight issue with the frames. We'll be more than happy to help you out with this! Someone from our team will be reaching out to you directly with some assistance, so we appreciate your patience. - Team Clearly