ClassPass

At first I was frustrated trying to contact someone from ClassPass. I tried to contact a customer service personnel about my membership, and while I initially had difficulty reaching someone over email, I received immediate answers from 2 different sources who were both very helpful went I went through the chat on the app itself. They went the extra mile for me, and I am very appreciative. I really enjoyed the Broadway Bodies class I took through ClassPass. New members should know that once you sign on, you will be charged automatically. If you know this, you're in good shape! Don't knock it til you try it!

I thought I purchased 20 passes, when come to find out they've been charging me $60/mo since 2019 - all through the pandemic. My credit card number had changed so I did not catch it until recently. Their offer? Give me $1500 credit to use for future passes. In addition to keeping $1500, they know I never used it! They are taking your money and do not care about equitable resolutions. Do not sign up with this company.

Classpass make it very easy to sign up, yet the cancellation process is hidden away. You have to confirm three days before your cycle expires, and even then you have to troll the site to find the link. Following this, you have to speak to a customer service rep on chat to explain why you want to cancel, while being offered 'lite' packages.
Downright scam. Their main income stream would be from members who forget to cancel or just can't be bothered given they make it so difficult.

The only reason I gave 1 star is because I could not give negative 10 stars. First off, you there is no number to get in contact with a customer service representative. Then I signed through a corporate account and the amount was suppose to $39.00 for 25 credits, they were charging me full price and when I notified them via email they went back and forth with me stating I was being charged the correct amount. Then they did put my credits on there every month. So they were taking my money but not giving me the credits for those months. Just don't waste your time or money. I also tried to escalate the situation asking to speak with a supervisor that was never address and no every acknowledge my request.

Rated 1 out of 5 stars
AWFUL - Reporting to better business bureau
AWFUL - NEVER USE

WORST customer experience in my 40 years of life. They cheat so much that I am going to report them to the better business bureau based on advice from my bank. My bank even wants me to move forward with a dispute claim based on ClassPass' sketchy ways.

Terrible customer service and little tricks to cheat you out of your money.

Absolutely the worst experience of my life. I never write reviews, but I actually lost so much time and money from this company that I'm taking the time out to do this.

Firstly, my husband signed up for a free trial with classpass and then referred my daughter and myself. Neither of us could find where to input the code, so we just went through with the normal process.

When we signed up, we didn't get any credits. My daughter decided to cancel her account and when trying to cancel they sent a message saying if she signs up now, she'll get 10 dollars off or something. She just took it and now the customer service claims that neither she nor my husband will get the bonus credits.

Their policies are confusing and they are extremely expensive. They basically cheated us out of money as well since they kept on offering us random deals, but removing the deals we thought we were getting. It makes no sense because the discounts are applied to the "next three" billing cycles whereas the 20 credits should be applied to the current.

Absolutely terrible. Truly awful. The worse experience with customer service and cheating as a company I have ever experienced.

Their payment processor is horrendous and the CS Reps admit it. I've tried multiple times to pay them and the payment never goes through. My bank actually never receives the request. I'm on my 5th or 6th time trying now with this company and it never gets better. Their CS tells you they will fix the issue and email you back and they literally never reach out to you again. Awful people

Their fines are extortionate and even if the facility is ok to change the reservation, classpass won't allow it and will charge you £12/£15. As a frequent, almost daily, user, it gives me anxiety to book in advance. Im a single, working Mum and sometimes, things happen! But I want to be able to workout without getting charged double if something happened, compared to how much I use the service, it should be a curtesy to respect their customers. I understand a penalty, but this is just too much now. I will be using facilities directly in future.

Be warned that when signing up, it's unclear that they automatically renew your subscription every month. They also don't notify you. I was under the impression when signing up that I was only paying for one cycle due to the language they use.

Then in order to cancel, you have to hop through several hoops. It took a long time and several attempts with customer service to make sure my account was cancelled. They try and prolong the process by asking you if you want other options, making it difficult.

DO NOT FORGET to cancel. They don't refund you for unused cycles. After I realized my account was still active, I had two months of charges for classes I didn't use, and Class Pass refused to refund me.

A great concept and a company I liked for many years, then the price gouging began. Then all of the technical glitches with their app/booking system began and sadly, even when admitting fault, they offered no real solution to rectify the situation or offer any make good.

I signed up with ClassPass as a business after an odd interview with one of their local account managers. I was referred by another business, who didn't tell me everything. I would say, a partnership with classpass, is not quite the experience.

When in fact it is a larger organization, making too much $$$ off smaller businesses.

After the pandemic closure they silently started charging $50 a month for my wife's subscription while she did not use it. No correspondence, no monthly bills, therefore it took some time until we realized the issue. When we complained they offered to refund half of the money but even with the refund we lost more than $200. They seem to be well covered legally for this situation, according to the fine print you are deemed to accept anything if you don't complain within a short period of time... Even if you are not not aware

While there are some positives, overall, I have had a negative experience with ClassPass. I like the variety of classes available, however, the customer service of ClassPass is very poor. They do not have a phone number and you have to go through a maze of prompts to send an email with questions or concerns. Both of the times I contacted the company, they were dismissive and robotic and did not resolve the issue at all. I am still trying to get out of my membership and would definitely not recommend signing up. Plus, the studios told me that they feel that ClassPass does not reimburse the participating studios at a fair rate.

Found out today that I have been getting charged $59 a month since last October. I haven't been to a single class since COVID began. The last communication I received from Class Pass was confirmation that my account was frozen until I was ready to start back. They did not let me know when they started charging me again, not even a ‘thank you, we received your payment' email. $650 in payment I made for a service I did not use. I hope they have some empathy and can do the right thing to resolve this.

Truly awful customer service. Refused to honor their promise credit for referring another customer who signed up for a paid recurring account. They claimed that they did not use my referral link, which is patently false. I suspect they make it look as if they did not use it. We provided evidence that I generated and sent her the referral link and she went on to get a membership but they did not care. Any halfway decent business would act in good faith, recognize the referral and honor the commitment but they chose not to based on a technicality which I highly suspect is rigged on their end to make it appear like the referral link wasn't used when it actually was. In short, their overall low star rating is 100% warranted.

This company have stolen over £1000 from me over an 18 month period. I started a free trial which I immediately cancelled. Not only was this cancellation not actioned, but they automatically started me on their most expensive package which was £65 a month. I did not notice this as it was coming out of my credit card which I dont monitor as closely. Having noticed how much money they have taken I contacted them and pointed out that for the entire time I was subscribed to them I did not use the service once. They said that I was very fortunate as they would agree to cancel my account!?! An action which I had already taken myself. There are lots of others on here with a similar experience and they are very happy to steal your money and leave you with no recourse if you dont notice in time. AVOID at all costs.

Run from this company! They are sneaky and will continue to charge your cc even though you have cancelled membership. They will not refund your money even though it was their mistake. I would never do business with them again.

After trying multiple times to sign up the free trial period, I read the ClassPass reviews. I understand why they have a 1.34 score.
There system would not allow me to sign up even after many tries and several messages with their customer support. They have technical issues with their system that they will not admit and apparently cannot fix. With a1.34 score it seems many of their customers have issues.
With a score this low the company can not continue to stay in business.
I do. Not recommend.