Rachel F.

While there are some positives, overall, I have had a negative experience with ClassPass. I like the variety of classes available, however, the customer service of ClassPass is very poor. They do not have a phone number and you have to go through a maze of prompts to send an email with questions or concerns. Both of the times I contacted the company, they were dismissive and robotic and did not resolve the issue at all. I am still trying to get out of my membership and would definitely not recommend signing up. Plus, the studios told me that they feel that ClassPass does not reimburse the participating studios at a fair rate.