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City BeautyReviews 1,367

3.6
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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131
Australia
1 review
0 helpful votes
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Great products
March 18, 2021

Was sceptical. But amazing products and
Great customer service. Will order again! Love city lips! Quick delivery and updates on tracking. Thanks to a great team!

Date of experience: March 18, 2021
Ohio
1 review
0 helpful votes
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Younger Skin
March 14, 2021

After losing 15 lbs, I needed something to tighten my skin. I have seen some improvement and can't wait to see results after months of usage.

Date of experience: March 12, 2021
GB
1 review
0 helpful votes
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InvisiCrepe
March 11, 2021

Stared using a week ago really impressed with the results so far been using on hands which are really old looking can see change already

Date of experience: March 11, 2021
California
1 review
0 helpful votes
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Favorite shop by far
March 10, 2021

I love that City Beauty offers free shipping and returns! Best. Thing. Ever. Makes you stand out above the rest. Favorite shop by far. Just don't like how the pics are so filtered that I can't tell the true color of an item many times

Date of experience: March 10, 2021
Texas
1 review
0 helpful votes
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I have enjoyed using a number of products from their line. I expecially like the invisicrep body balm.

Date of experience: March 8, 2021
California
1 review
15 helpful votes
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I just received my line blurring wrinkle filler and used it on the lines above my lips. It did absolutely nothing. I applied as directed and waited for results. NOTHING! I am beyond upset for spending this money on a product that shows no results.

Date of experience: March 5, 2021
Canada
1 review
0 helpful votes
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Invisible balm
March 7, 2021

The cream makes my skin smoother and lighter. Is a very good purchase. I got updates regarding shipping and delivery dates.

Date of experience: March 5, 2021
Colorado
1 review
0 helpful votes
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The product us wonderful. I have noticed significant improvement in the texture and appearance of my skin in the short time I have been using it. Friends have commented on my looking younger and more vibrant. I will keep using the product!

Date of experience: March 4, 2021
Canada
1 review
0 helpful votes
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Magnificent cream
March 3, 2021

I noticed positive changes right away and can't wait to see the results as I continue. You won't be disappointed this is a great product. Does what it says it does.

Date of experience: March 2, 2021
California
1 review
0 helpful votes
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InvisiCrepe
March 2, 2021

I've not used it very long but I'm finding I really love your products. I have city lips. A lift serum. Now the blurr. But just started..

Date of experience: March 1, 2021
Canada
1 review
1 helpful vote
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Would not order again Still have not received product. Sure hope it's great when and if I receive it!

Date of experience: March 1, 2021
Texas
2 reviews
35 helpful votes
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Over charges
March 1, 2021

City Beauty deletes all their negative reviews on their IG and website so shoppers never know the truth. They charged me $35 for my first tube and my bank account had already been drafted before I could confirm my purchase. The next screen after choosing what I wanted offered a promotion 2 tubes for $50 and I fell for it. Turns out, I'd been charged an ADDITIONAL $50 totaling $85! Again, most online shopping sites give you the opportunity to REVIEW your shopping cart before just charging you. I requested a refund and they claim they already shipped my order not even a full day later, mind you I placed the order on a Saturday morning. They're asking me to go through a whole refund process therefore it'll take over a week to get my money back that I didn't even authorize. Never again!

Date of experience: March 1, 2021
South Carolina
2 reviews
15 helpful votes
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Good quality products. Seeing a gradual difference in my skin's texture and resilience. Good, attentive and kind company. I don't wear makeup often so I am grateful that these products help me look better even without makeup. I am 66 years old---will be 67 in less than a week! I've been through a lot in the past few years (lost my husband and mother and had a bad fall) and whew----it was showing all over me. Thank you, City Beauty for helping me feel a little better when I look in the mirror.

Date of experience: March 1, 2021
New York
1 review
2 helpful votes
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Cream
February 26, 2021

I love the cream I'm seeing small results I hoping in time it will be the result I'm looking for. I'm on the second bottle

Date of experience: February 26, 2021
GB
2 reviews
0 helpful votes
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Delighted with cream
February 25, 2021

I have been using the cream for about a week on my arms and neck, the cream is lovely and skin feels marvellous. Early days to say whether it will help the crepey skin I have we will see with time.

Date of experience: February 25, 2021
GB
1 review
0 helpful votes
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Banned City product on Facebook have used it for nearly a week and I find difference already hopefully there be more results in the next few weeks

Date of experience: February 24, 2021
South Carolina
1 review
4 helpful votes
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Previously ordered sculpting cream and lip plumper. They were just very expensive moisturizers but oh well so are other name brands. Could have gotten something that worked as well from the drug store. I decided to give them another chance for a dark spot remover. What a nightmare and haven't even received it yet. I was given an option of 1 or 2 and ordered the two..."Don't go away. Get 3 for this price" So I ordered 3 but they didn't make it clear that it was 3 MORE. 5 bottles. Customer service is terrible, delay after delay until the email says 2nd order will be shipped in 48 hours. I called within 30 minutes of that email and "It's been shipped." That, I believe is an outright lie. I will honor my contract for 2 unless it is totally ineffective but not for 3 extra. I do not have a photo due not received yet but this is from the email... Keep this one.
Thank you for your order ORD-******* / CB******* with City Beauty on 02/18/2021. This is the one I ordered:
Description Quantity Rate Amount

City Beauty Illuminating Dark Spot Corrector 3 $34.00 $102.00

Cancel this one.
Thank you for your order ORD-******* / CB******* with City Beauty on 02/18/2021. Was for two bottles. I ordered 3.

They demand proof and this is the only proof of a previous order and what I found later as comperable.
Date of experience: February 22, 2021
Maryland
1 review
0 helpful votes
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Body balm
February 23, 2021

I have been using Invisa crepe body balm not quite a month, but i am already noticing a difference in my skin.it isn't greasy, i think very light weight. Pleasant scent

Date of experience: February 22, 2021
Arizona
2 reviews
0 helpful votes
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InvisiCrepe Body Balm
February 22, 2021

I have used this daily for about three weeks. I saw a much improvement! My arms & thighs very noticeable... even my husband noticed it! Kudos!

Date of experience: February 21, 2021
GB
1 review
0 helpful votes
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Happy to try
February 19, 2021

Only received a week ago but felt I had to review. Can feel skin very soft after applying but early days

Date of experience: February 18, 2021