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City BeautyReviews 1,367

3.6
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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131
Washington
1 review
0 helpful votes
Follow Anne M.
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Not only has it smoothed out "crepe" skin, it has made my skin incredibly soft! I have only been using it everyother day. Can't wait to see what it does when used daily!

Date of experience: April 17, 2021
Michigan
1 review
0 helpful votes
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InvisiCrepe Body Balm
April 17, 2021

This product has made a huge difference on my crepy arm problem I feel like I can wear short sleeves and no sleeves for the first time in a long time
I highly recommend this product it does everything it Promises

Date of experience: April 16, 2021
Australia
1 review
0 helpful votes
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I really do notice a difference when I use this creme. For my arms in particular, as well as my neck.

Date of experience: April 14, 2021
New York
1 review
4 helpful votes
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I ordered the lip plump, on 03/26 I received an email with a tracking number stating it was shipped. A week or so later, the tracking still said "label created". I contacted them, they said due to delays and the increase volume carriers were not updating scans (never heard or experienced this one before). I gave it the benefit of the doubt, waited another week, same thing. I contacted customer service again, got the same answer. I replied that 2 weeks to update the scan is a little too much. I was asked if I would like a replacement order, I answer yes please. On 04/06 I received an email stating that they placed a replacement order for me and I would be receiving another email with a shipping confirmation and a tracking number on the next couple days. A few days later, still no email, I contacted them. Got the same reply about delays on carriers. I emailed them again saying that I wanted an answer to where my order was. Until today, no answer, sent another email. The products might be the best in the world but I'm never ordering anything else from them.

Date of experience: April 14, 2021
Mexico
1 review
1 helpful vote
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InvisiCrepe Body Balm
April 13, 2021

I have only been using this product for a short time but, I believe I can see some improvement. I now realize that the store-bought lotions and creams were just not doing the job.

Date of experience: April 12, 2021
Canada
1 review
0 helpful votes
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The Right Stuff
April 11, 2021

I've been using the City Beauty body balm for my crepe skin arms and inside thighs for a week now and I'm already seeing a difference. Highly recommend it.

Date of experience: April 10, 2021
GB
1 review
1 helpful vote
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Work in progress
April 7, 2021

Have just received item (crepe invisi) and have been using for a few days so still expecting some good results shortly.

Date of experience: April 7, 2021
Florida
1 review
0 helpful votes
Follow Jan H.
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My upper arms and my thighs are definitely looking and feeling so much more smooth. I apply every other day. Thanks for such an amazing product!

Date of experience: April 6, 2021
Canada
1 review
17 helpful votes
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This stuff is garbage - paid $80 canadian funds and it didn't do one bit of good - my arms still look the same as they did before purchasing this waste of money. Had high hopes for this as a last resort to wear a sleeveless top but it made no difference. I thought I would try one jar and if there was any difference at all that I would order a second jar but with no difference what so ever I give up.

Date of experience: April 6, 2021
Hawaii
1 review
1 helpful vote
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I love these products, they feel so emolient and absorb well. So far my crepy arms have not changed much, but I am giving it more time. I am always in the sun ocean and pool so its hard to keep product on.
I have signed up for automatic monthly balm and hand cream. The hand cream is the best I have found, and has even lightened my brown spots from the sun. I recomend trying city beauty. And look for the special offers at the end of your order. They really save money.

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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So far so good
April 5, 2021

I have only been using my product for a week and although love the texture of the balm and the feel on my skin, it's too soon to see if it's working yet. I have every confidence I will see a difference in a couple of weeks
Angela Clark
*******@yahoo.com

Date of experience: April 5, 2021
New Jersey
1 review
0 helpful votes
Follow Hsiao M.
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Invisible body balm
April 4, 2021

This is a great product. I started to use last year and it was wonderful, then I bought more jars when it went on sale. It does help with the arm, neck or any parts of the body that needs to be trimmed. I love it and I recommend you using it.

Date of experience: April 3, 2021
Michigan
1 review
17 helpful votes
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I want a refund.
April 2, 2021

I placed an order on March 11,2021 and I still have nothing. I called them March 24, they said they would send it out again. I still don't have anything. I want a full refund. S. Wagner. I would rate them a big 0 if possible.

Date of experience: April 2, 2021
Pennsylvania
1 review
0 helpful votes
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Works great
April 1, 2021

I like how it feels going on it is helping my skin feel softer and smoother I'm 67. I use it every morning

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
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Front of my legs thin translucent skin fragile, rips easily moves along the bone used this product for 7 days result skin no longer translucent, thicker not paper thin or fragile and beautifully smooth FIRST PRODUCT MAKER TJST HAS ITEMS THAT DO EXACTLY WHAT THDY SAY THE DO. We are so used to being disappointed it was with shock and totaly delight that I realised it worked.

Date of experience: March 29, 2021
Hawaii
1 review
0 helpful votes
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Invisicrepe body balm
March 30, 2021

The cream is very nice, rich, moisturizing and smells good. I think it makes my crepe skin look a bit better but the jar is so small and it is so expensive. I think in order to make any kind of real skin changes you need to use a good amount everyday but then you would be going through a jar every week which for most people is just not affordable.

Date of experience: March 29, 2021
GB
1 review
32 helpful votes
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Ordered the City Beauty Face cream as a one-off purchase a few weeks ago. He order arrived 10 days ago, which was fine, but them today I an email from them saying that they are "renewing" my subscription (which by the way I DID NOT ASK FOR), and they have taken over £100 from my account, a transaction which I did not authorise. I am fuming! I cannot get hold of the them by phone or email, but will keep trying as this is not on, and in my opinion fraudulent

Date of experience: March 28, 2021
GB
1 review
0 helpful votes
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I've been using invisicrepe body balm for a couple of weeks snd I'm starting to notice a difference, my skin is definitely smoother and less crepey..

Date of experience: March 27, 2021
Texas
1 review
0 helpful votes
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Invisicrepe
March 24, 2021

This is so rich and creamy. Makes your creepy skin disappear! Love that there is no greasy or funky smell.

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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InvisaCrepe Body Balm
March 19, 2021

I find this product really accomplishes what it claims. I have dry crepey skin on my legs & arms & have tried many products. Most have to reapply often & doesn't really help much beyond softening. This product really penetrates & softens the crepe texture. I've raved about it on Facebook to "naysayers". I feel it is worth the price & I have subscribed to it. So glad I found it.

Date of experience: March 18, 2021