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City BeautyReviews 1,367

3.6
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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131
Australia
1 review
1 helpful vote
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Fantastic
February 18, 2021

I was a little skeptical about this product as I had tried things before that promised to do the same. But after only 10 days of use I can really notice a difference in my skin especially on my legs.

Date of experience: February 16, 2021
Australia
1 review
4 helpful votes
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Misleading qdvertisrment
February 15, 2021

Citybeauty put up advertisements implying women can do one simple exercise at home to lose their arm sag or loose jowls & as soon as you click onto the link, they're telling you to buy their creams & lotions.
The lip cream & wrinkle cream just does not work & its false advertising. I feel sad that so many women desperate for help have lost all their money. Citybeauty makes millions off hard working women all around the world by delusion & misinformation & they should be held accountable. Shame on the people who are scamming us & it isn't that Victoria woman shown on the video, its a company in Asia or South America! The whole thing is one big lie.

Date of experience: February 15, 2021
South Carolina
2 reviews
16 helpful votes
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On May 28th I purchased 2 jars (5 oz. Each) of City Beauty InvisiCrepe Body Balm@$86.00 plus tax or $92.45. I was so happy to have found this product with it's glowing reviews. Oops that purchase was a huge mistake on my party and I know better! I have completely used both jars. I applied this cream twice daily on my thighs using a circular motion in an upward direction as indicated on the instruction card. I kept thinking that it would work soon; maybe when I use the second jar! What was I thinking?
My crepe skinned thighs look just like they did when I purchased this product or possibly worse!
I suggest you don't spend your money on this product, buy some extra groceries.

Date of experience: February 10, 2021
Australia
1 review
2 helpful votes
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BEWARE - DO NOT TRUST
February 6, 2021

To all of you out there! I am from Australia and trusted this company by placing 1 order.
Not only was I charged 40% more than the advertised offer, City Beauty continued to withdraw regular amounts from my credit card by creating bogus orders that I had never requested and charging my credit card for unauthorised purchases costing me hundreds of dollars!

City Beauty tricks you when they send you the receipt where they sneaky include 3 jars per month in your receipt when you have never agreed to ordering further THREE JARS PER MONTH... Totally unrequested! Who or why would anyone agree to order such quantities! I never agreed to CityBeauty to any subscription that would enable them to charge my credit card on an ongoing basis without my authority! I just made ONE purchase!

Do not make any online purchases from this company, do not give them your credit card details... if you have already placed an order ensure to check your account and watch out for unauthorised charges. Unauthorised charges equate to fraudulent activity! I am very disappointed and furious as it creates so much distrust! Affecting many other honest online businesses! MAKE THEM STOP! I requested immediate refund... will post if I get refunded! URGGGGGG!

Date of experience: February 6, 2021
Arizona
1 review
10 helpful votes
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Lip plumper just sticky thick lipgloss. Doesn't work. Sculpting creme rolls off. Return policy SNEAKY.

Date of experience: February 3, 2021
Missouri
1 review
0 helpful votes
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So far so good
February 4, 2021

Really like the muti-action sculpting cream. Skin feel firmer. Even notice having a lot less acne. I haven't been using the invisicrepe body balm as long but am noticing a change for the better. Will continue with both items

Date of experience: February 3, 2021
Australia
1 review
0 helpful votes
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I can see a difference
February 3, 2021

I've been using InvisiCrepe body balm on my inner arms, neck and chest morning and night for a week now. I can see a definite difference. I'm in my seventies and I'm actually not wearing sleeves today and I don't feel self conscious about my arms. Wonderful!

Date of experience: February 2, 2021
GB
1 review
1 helpful vote
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Fabulous product
February 3, 2021

I purchased the InvisiCrepe Body Balm after seeing on- line reviews. Like many woman of my age (61) I foolishly exposed my skin to sun damage in my 20's and 30's, not realising how a sun tan would affect my skin. My décolletage has suffered and looks awful. I have noticed a difference since starting to use this product and even after just a couple of weeks the skin feels plumper and looks smoother. Great product!

Date of experience: February 2, 2021
Australia
2 reviews
0 helpful votes
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Invisi Body Balm
February 3, 2021

Miraculous product. I have only been using for a short time and already I can see a improvement on my skin elasticity especially on my upper under arms.

Date of experience: February 1, 2021
California
1 review
0 helpful votes
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I've been using the Invisacrepe body balm for about a month. I honestly think it's doing what it's hyped up to do. Noticing less crepes/wrinkles on my neck and chest. Also on my arms. I'm feeling positive about it so far!

Date of experience: January 29, 2021
Michigan
1 review
15 helpful votes
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Customer service
January 20, 2021

City Beauty makes it almost impossible to do returns. No one responds to messages. I hit a wrong button and I immediately tried to delete the mistake but couldn't. When I reached out to customer service, I was told I could return the extra products. Sure... I've been using this product for a few years, but with the lousy customer service, I will never order again. I'm going to disguard the extra products and maybe even the ones I normally use. No Stars!

Date of experience: January 20, 2021
Australia
1 review
9 helpful votes
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Sculpting cream
January 12, 2021

Have been using this cream for 2months and have noticed no difference at all.
I am very disappointed to say the least

Date of experience: January 12, 2021
GB
1 review
0 helpful votes
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I have been using the above cream for a few months now and am very pleased with it. It is soon absorbed into the skin and feels good straight after application.

I do have problems with Psoriasis but I have had no problems with allergies or any reactions with any of their products.

City Beauty's Customer Service is excellent and they are easy to contact both via phone or email with queries and advice. I also receive regular emails from City Beauty with news of new products and other helpful beauty tips together and surveys to complete with regard to introducing new products to choose from that you may be interested in purchasing, once available from City Beauty

All in all, I can confirm that I am happy to highly recommend their products, in particular, the Invisicrepe Body Balm.

Elaine Ingle

Date of experience: January 9, 2021
Texas
1 review
0 helpful votes
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Invisicrepe Body Balm
January 10, 2021

City Beauty Invisicrepe Body Balm is a good product. I have seen good results when using it consistently.
It helps dramatically with the thin and slightly wrinkled areas on my arms and thigh areas. I have tried other products that were just as expensive from QVC that did not work. I won't spend that much money again so I only buy this when it's on sale from City Beauty. The problems I have had is that they don't offer sales that much on the products that I really like and because of Covid, sometimes you don't receive your products for a few weeks. I have been out of this product for over 1 month now so when I receive my order I will have to start over again with repairing my skin :(

Date of experience: January 9, 2021
Louisiana
1 review
0 helpful votes
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I am only giving this 4 of 5 stars because its only been a week since I started using it. I quickly discovered that it works best if I finish the treatment with a body lotion for aging skin. The one I am using has CoQ10 in it. I feel I am already seeing results and am excited about the improvement! I can hardly wait to see how my skin looks in a couple more weeks. I wish the InvisiCrepe Body Balm had been available to me a few years ago (before the aging process began ravaging my skin and my confidence).

Date of experience: January 6, 2021
Ohio
1 review
1 helpful vote
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Dark Spot Corrector
January 6, 2021

This product is amazing. I have been using it once a day on my face and chest area. The spots have faded and what really excites me is the crusty spots that I was headed to the dermatologist to have frozen off are now gone. They turned pink then they just disappeared. My skin looks younger, hydrated and healthy. Thank you City Beauty!

Date of experience: January 5, 2021
Michigan
1 review
1 helpful vote
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InvisiCrape Body Balm delivers even more than it promises. At 69 years old, I was beiginning to see the signs of crape skin: aged, scaley texture and lack of elasticity. When I ran my thumb over the skin on my arms, the skin did not snap back. It sort of bunched up. Within a few days the texture was much smoother. WIthin a week the elasticity was noticably better. Both issues continue to improve and it has only been a month.

Date of experience: January 1, 2021
Texas
1 review
1 helpful vote
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Happily surprised!
December 31, 2020

I am on my second jar and I try to be diligent in using this morning and night. However, I must confess some days/nights I do forget. Even so, I have found a noticeable smoothing of my arms. However, the most improvement has been the disappearance of the beginnings of the "crepe" look on my neck. Another thing I have found is that you don't have to apply much of the product to gain results -- as with the other City Beauty products I use. I am very pleased with the results. Oh, and by the way, I am 70+ years young!

Date of experience: December 30, 2020
Canada
1 review
0 helpful votes
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InvisiCrepe is the best
December 30, 2020

I have been using City Beauty products since 2018. I have my friends also using their products. Word of mouth is the best advertising. My most recent purchase was InvisiCrepe cream which was recommended by one of my friends. Also the MUSC cream does make my face feel uplifted and tighter feeling skin. I have my daughter also using this as you can never start to early taking care of your skin. I received a free sample of the face wash and I love the smell and how it makes my face feel really clean. I will continue to recommend all the products. Great job!

Date of experience: December 29, 2020
Pennsylvania
1 review
2 helpful votes
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Wonderful product
December 30, 2020

My invisicrepe body balm works wonders on all areas where skin is crepey. I am an older woman and it has worked wonders on my "alligator skin" legs!.

Date of experience: December 29, 2020