business logo of City Beauty

City BeautyReviews 1,367

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate City Beauty?
grey star
grey star
grey star
grey star
grey star

City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
Follow Marilyn P.
Unfollow Marilyn P.
Share Review
Report Review

Good product.
May 23, 2020

I've been using this product for about 2+ weeks, so I'm waiting for evidence it's working. I haven't given up!

Date of experience: May 22, 2020
Canada
1 review
0 helpful votes
Follow Donna Z.
Unfollow Donna Z.
Share Review
Report Review

Love the texture, smell and how cool and fresh you feel when you use it I've been using it for about 4 weeks so far I've noticed smoother appearance of my skin but I'll continue to see if I notice a lot of tightening
Very please

Date of experience: May 22, 2020
Canada
1 review
90 helpful votes
Follow Gail H.
Unfollow Gail H.
Share Review
Report Review

I was short shipped a month ago. On opening package I phoned and ended up in holding hell for more than 30 minutes. Then tried recommended chat room... same story. Have written four times and received one response... we'll be back to you in two-three days.

In addition to losing cost of product I also had to pay duty and handling on the missing product as I live in Canada.

Not worth it!

Date of experience: May 22, 2020
New Jersey
2 reviews
17 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Share Review
Report Review

I've used so many different body lotions and creams and butters, and CB's InvisiCrepe is my favorite. It makes my skin look and feel better than any other. It hydrates my skin, and it keeps it hydrated all day and all night (and sometimes all day again...). When I use this body cream, I don't suffer from dry skin or itching. And it absorbs quickly. I don't have to wait an hour to get dressed after moisturizing! And it does what it says: my skin looks less creepy, plumper, more youthful. The only things I would wish to improve is the sustainability of the packaging, and it's more expensive than my other body creams. That said, you often get what you pay forand this is a powerhouse body cream.

Date of experience: May 21, 2020
New Jersey
1 review
0 helpful votes
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

I purchased InvisiCrepe Body Balm. Having tried many, many other creams before with no results, I was surprised I am starting to see a softening of those crepey lines on my stomach after two months us use.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
Follow Susanne S.
Unfollow Susanne S.
Share Review
Report Review

Nice cream
May 21, 2020

The balm goes on grease less, no bad odors to it, and feels nice on skin. I can't tell if it's making a difference yet, but time will tell.

Date of experience: May 20, 2020
West Virginia
1 review
26 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

I purchased Line Blurring Wrinkle Filler and have been using it for about a month. There is absolutely NO difference that I can see in the appearance of wrinkles. What a waste of money. Don't fall for this.

Date of experience: May 20, 2020
Wisconsin
4 reviews
16 helpful votes
Follow Char S.
Unfollow Char S.
Share Review
Report Review

Amazing
May 19, 2020

I have found that this by far is the nicest body cream I have used by far! I had surgery on my arm and the skin is terribly all wrinkly! This seems to make it look a little better! I like the faint smell just wish it was a little more fragrant! Otherwise I am really liking it!

Date of experience: May 19, 2020
Kentucky
1 review
1 helpful vote
Follow Aleda R.
Unfollow Aleda R.
Share Review
Report Review

I am a little sad because some reviews say they are 4 weeks into it and notice wonderful results. I i have to remember I am 68 years old, and lost a lot of weight the last part of 2019, so the wrinkles are no longer hidden by adipose! I also love the coupons, but since they expire at 2 weeks, i had no idea then yet that I wanted more! I have punched more now, as well as the City Lips and sculpting cream since it sounds as though the invisicrepe is the one to use for arms and legs. I am hopeful!

Date of experience: May 19, 2020
Virginia
1 review
0 helpful votes
Follow Judy W.
Unfollow Judy W.
Share Review
Report Review

I've been using multi-action sculpting cream and invisicrepe body balm and I can see and feel a difference. It's been 2 weeks and I see a noticeable change in my skins texture. I will continue to use this wonderful product. Thank you for all you do, Judy Walden

Date of experience: May 19, 2020
Ohio
1 review
8 helpful votes
Follow Deb H.
Unfollow Deb H.
Share Review
Report Review

I'm just getting started transforming my crepey skin that had seemed to appear almost overnight. I am using the cream, which smells and feels wonderful, twice a day on my arms as a test. I am very pleased with the difference I am seeing so far. I'm also using it on my face and have experienced no sensitivity as often happens with other creams. I'll be trying it on my legs next. Maybe I need a vat that I could be dipped into daily? Loving it so far!

Date of experience: May 18, 2020
Saint Lucia
1 review
7 helpful votes
Follow Mikella B.
Unfollow Mikella B.
Share Review
Report Review

City lips
May 18, 2020

I ordered 3 City lips.in mat, I received them in Gloss. The price I read wasn't $160.00US Dollars but $100.00US Dollars.
I have been charged $160.00US Dollars on my credit card. Wothout my consentment. This is fraude!
I wrote straight after been charged, called on the phone no answer both ways. I requested to cancel my order of colors city lips and a refund of the mistake with the balance due to me back. Into my bank account... An absolute ignorance to my request up to now.
I received 3 gloss city lips. I am expecting anytime via Westeck.in St Lucia 3 more City lips in color which I never asked for, I hate colors on my lips.
I had time to test this product, however, haven't see any result at all as yet after 4 days! Wha a pitty...
Please contact me asap to resolve my issue. Or I am going to post this on all my social. Medias
Thank. You

Date of experience: May 18, 2020
Pennsylvania
1 review
58 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

Happy Shopper!
May 18, 2020

I am 66 yrs old. I have been taking very good care if my skin for a very long time. This product caught my eye. I just purchased it about one month ago. I am pleased with the slight results so far. Today I ordered more of the InvisiCrepe Body Balm as well as the Lip plumper and moisturizing face masks. I had a very bad experience with the web site today. If that happens again I will move on! They had a time limit on the purchase. I notice there is no time limit on this review.

Date of experience: May 18, 2020
Colorado
2 reviews
1 helpful vote
Follow Joan E.
Unfollow Joan E.
Share Review
Report Review

Crepey skin
May 18, 2020

It really works and I'm thrilled!
My skin looks so much better and I've used many different products to no avail
So am planning to stick with this product!

Date of experience: May 18, 2020
California
1 review
14 helpful votes
Follow Stacy E.
Unfollow Stacy E.
Share Review
Report Review

No show
May 18, 2020

I wouldn't know how it works I ordered it 3 weeks ago. They gave me a tracking number that just proves they printed a label. I have sent several requests to contact me & they do not reply. I live 3 hours from where it was shipped. Terrible terrible

Date of experience: May 18, 2020
Florida
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Good product
May 18, 2020

While I have only been using this product for a short while, I like the product because it is creamy, absorbs into the skin leaving the skin feeling hydrated instead of other products I have tried that were really thick and waxy feeling, but haven't used long enough to see the affects of the product itself, but so far I like it alot

Date of experience: May 18, 2020
Texas
1 review
0 helpful votes
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

I have just use for one week and I can tell the difference already. The feeling my skin so soft and so young again... thank you

Date of experience: May 17, 2020
Alabama
1 review
0 helpful votes
Follow Sara L.
Unfollow Sara L.
Share Review
Report Review

Turn around
May 18, 2020

The invisible cream has turn may wrinkles into very fine lines and I believe if I keep using this cream the lines will be gone. I truly love this cream. Peace

Date of experience: May 17, 2020
Texas
1 review
1 helpful vote
Follow Lois M.
Unfollow Lois M.
Share Review
Report Review

Great Results
May 17, 2020

Seeing a softening of my lines and more firmness in my skin generally a significant change for the better

Date of experience: May 17, 2020
Arizona
1 review
70 helpful votes
Follow Theresa T.
Unfollow Theresa T.
Share Review
Report Review

I ordered one jar of the invisicrepe body balm. Instead, I was charged full price for two ( Which makes no sense because when you order you can get a discount on the 2nd jar). I was not happy but the return process was not straight forward so I kept both. Four weeks later I am finishing up my second jar with zero improvement. I have wasted $120.! Don't bother. It is useless

Date of experience: May 16, 2020