On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I saw small results from the start but, as time has moved on it's got better. I use on my arms and my neck. Will be using again. Only one negative, the time it took to get to me in the UK.
So far I have like the feel my skin is soft and smoother, I have loose skin due to a illness and I'm looking forward to seeing if it gets firmer.
I apply 2X every day? And my skin looks more hydrated and feels softer. Visibly firmer looking!
I absolutely love it!
I have been using your product for about a month and so far it's been great. I like the way it feels on my skin and I use it after a morning shower and feel fresh and cool. I use it at night as well, before bed and it helps to relax me. It's too soon to tell if it's reducing wrinkles or crepy skin but it feels like the skin on my face is tighter and smoother. I no longer wear foundation because I don't feel like I need it due to this product. I'm 66 so that's saying something.
I ordered this product in early April 2020. It arrived July 2020. I used it as directed. It has proved to be unsuccessful nor has it even lighten the dark spots as was advertised. See photos.
The advert says shipped within x days, That only means it might leave their premises within that time. It does not include the other two months in transit. The delay cannot be blamed on the covoid restrictions as I ordered and received a parcel from Wish.com within a 4 weeks during that same time.
As the product doesn't work, I am seeking a refund. I have written to them with proof of purchase and photos. They advertised returning the product isn't necessary but I have offered to. Watch this space for outcome of my refund.
Order Receipt:
Order ID: *******
Date: Tue Apr 14 20:09:23 -0400 2020
Payment Type: Visa
Order Status: Accepted
(CBIDSC-2X) City Beauty Illuminating Dark Spot Corrector - 2 Bottles
$98.00 X 1 = $98.00
----------------------------------------------------------------------
Product Total $98.00
Shipping (Standard USPS International) $9.95
Sales Tax $16.19
----------------------------------------------------------------------
Grand Total $124.14
Before After
Unfortunately I found this product too heavy for my skin to use both day and night do it was used as a night cream
Besides kicking crepey skins butt, City Beauty's InvisiCrepe Body Balm can be used for so much more. I use it on my elbows, my feet and even my cuticles! The other day I noticed that my cuticles and my nails were very dry and cracked. I, of course, reached for my InvisiCrepe Body Balm and rubbed that elixir of the Gods on my dry and cracked cuticles/nails. WOW! Unbelievable. Bye bye dry, cracked cuticles and dry nails~ I now use this daily on my nails. I love this stuff so much, I have a jar at work, a jar on my desk in my home office and I carry a jar with me in my purse. I also have backup jars in my bathroom because I do not want to run out!
Unbelievable! I absolutely love InvisiCrepe Body Balm by City Beauty. I use it daily on my arms and neck. It moisturizes like none other without being greasy. I have seen a tremendous difference in my skin since starting InvisiCrepe Body Balm. It has a very, very light fragrance that just smells clean. Nothing overpowering. If you haven't tried this, please do yourself a favor and pick up a jar and POOF... be gone crepey ugly skin~
This is a good product and seems to be working a bit. Please keep in mind that this is not a miracle cream. I have lost 134 lbs and now weigh 132 lbs. The joy of losing so much weight is feeling better and liking myself again. The down side is excess skin, crepey skin, and stretch marks. I would like to avoid surgery if possible so I am giving this cream a try. It has not been two weeks yet and the instructions state it could take up to 60 days to see true results. I am being realistic and not expecting all of my issues to go away, but am hopeful some will be reduced.
I love the way this cream absorbs quickly into my skin and leaves my skin soft and smooth. I feel younger simply by applying this rich cream. I don't expect a cream to completely remedy my wrinkly/crepey skin, but InvisaCrepe does better than others on the market that I have tried. My only complaint is I wish one jar lasted longer! Thank you City Beauty!
It makes your skin feel really hydrated i love it. I use it on my face, neck, and upper arms all over. I try to drink water but in NZ we are now in winter and I struggle to keep up the water intake.
I have tried several other crepe skin creams and this one goes on smoothly and is not sticky. I think it's similar in texture to the other creams I have tried. I don't know that it's doing all that the video said it would do, but I would say my skin feels softer on the front of thighs but not sure yet if it's less crepey.
I have tried several firming creams and finally came upon City Beauty Body Balm. I am amazed at the results! I decided to try the advanced eye cream and am very happy with that as well. I am so pleased that they are cruelty free as well! I highly recommend you give their products a try. I think you will be very happy!
For the price you can't beat it. It seems to be working well. I have only had for a couple of weeks. Even if it didn't work it's light and feels great. I have ordered similar product from high end distributor's that did nothing. I am a singer... important that my skin is perfect. So far... so good
I've used 1 jar so far and have noticed that my hands and lower arms look smooth and plumbed but haven't noticed much change in the crepey areas. I like the way it goes on and feels so I'll keep using it for now.
I have been using this product for over two months as instructed and my wrinkles are more pronounced than ever. I think it is a total con
I'm turning 45 in a few days and I've lost 70 lbs recently. I noticed my skin was looking old and less taut. My jowls started looking droopy, small wrinkles were appearing around my eyes and my laugh lines were more evident. No more fat filling out my face, so it was time to do something about it!
I gave this product a try and I saw results within a week! The more I used it, the better and more youthful my skin was becoming. My wrinkles dimished/faded, my jowls tightened, my skin smoothed out and became more glowy. People stop me and ask me why I look so rested and youthful!
I can't wait to turn 45, especially because I look like I'm in my twenties!
I highly recommend this product!
It made my thighs and upper arms smoother. The cellulite was less noticeable. This was after a few uses.
I have alot of crepe areas. Unfortunately I haven't bought enough to cover my areas. The areas that I have chosen look so much better. I hope to eventational get the chance to order more.
Excellent product and all other products also. I have been very satisfied with every product that I have been working with from face to toe. Will continue to use them because they are unique.
Answer: Hi Diane - we can recommend UpLift Firming Serum help target the look of wrinkles & sagging skin in as little as 30 minutes and is packed with naturally-derived extracts to help give skin a lifted, smooth look. We recommend using it twice a day—once in the morning and once at night. Continued use is recommended to maintain and improve results.