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City BeautyReviews 1,367

3.6
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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131
Mexico
1 review
0 helpful votes
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InvisiCrepe Body Balm
October 7, 2021

This balm is a new opportunity for your skin, an opportunity for your skin to rejuvenate, and to make it look years younger.

Date of experience: October 6, 2021
Matilda H. City Beauty Rep
over a year old

So happy to hear you're loving our products!

Florida
1 review
1 helpful vote
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Love these products!
October 4, 2021

I just keep adding to my product collection! I try one product, and love it! I try another, and then another! I absolutely will not live with out them!

Date of experience: October 3, 2021
Matilda H. City Beauty Rep
over a year old

We're so pleased to hear you are enjoying your City Beauty products! We're thankful for customers like you.

Canada
1 review
1 helpful vote
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Just Wow!
September 30, 2021

Uplift Firming serum

I am completely flabergasted by the amazing results that I have obtained on my neck after only one week of utilisation.
J'adore cette crème!

Date of experience: September 29, 2021
Kentucky
1 review
0 helpful votes
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City Lips makes a tremendous difference in the look and feel of my lips. It is not going to smooth your skin as I have read that one women expected. It does smooth and plump lips. I am 65 years old and when I see the thin, dry, wrinkled lips of women my age I say a quiet thank you for City Lips. I use it every night - I literally can't go to sleep without it! I use a thin coat on my lips from time to time during the day. In the morning or When there is a special occasion, I leave City Lips on until just before I put on my lipstick. Voila! Smooth fuller lips with gorgeous smooth lipstick application. My daughters and daughter-in-law are hooked too. All four of us have been daily City Lips users for several years. I keep one in every purse, one beside my bed and one on my makeup table. You can't just use it once and get the full benefit! A regular routine of nightly use, and some daytime use (when it's convenient) will truly make a difference. I don't like the colored ones because I don't think gooey lip gloss is attractive on anyone. However, the clear does what it claims if I use it like any other fine beauty care product - routinely as I sleep and as preparation for my cosmetics.

Date of experience: September 23, 2021
Canada
1 review
2 helpful votes
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Snake Oil
September 21, 2021

It does NOT work. I'm so tired of fake advertising.
Hats off to the marketing team, they pulled me in.
I'm so disappointed in myself that I believed it.
I had to rate it a 1 because 0 wasn't an option.

Date of experience: September 21, 2021
Pennsylvania
1 review
4 helpful votes
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Horrible customer service
September 21, 2021

I purchased one lip gloss and was charged for three. I noticed few minutes after purchasing the lip gloss and reached out through email since was after business hours. Their response was it was to late for them to refund any of the extra withdrawals from my account and I would have to wait and return them for a full refund. I paid over hundred dollars for lip gloss and that is ridiculous and for them to say I waited to long is a joke cause I emailed within a few minutes. I highly recommend NOT purchasing this product because they will take whatever amount out of your account then you have to wait to return the products you did not buy in first place to get your money back.

Date of experience: September 21, 2021
Pennsylvania
1 review
0 helpful votes
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My new favorite
September 20, 2021

Love this cream! I have very sensitive skin, everything seems to cause breakouts but I have had not one blemish show up while using this cream. I use it on my neck and face. My skin feels soft and layers nicely under my makeup. I have noticed my skin is firmer and helps reduce the look of those troublesome little wrinkles at the corners of my eyes.

Date of experience: September 20, 2021
Texas
4 reviews
9 helpful votes
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I wish I had purchased this product from Amazon as purchasing directly from the company was a terrible mistake. Below is an excerpt from their return policy

https://citybeauty.shop/pages/return-policy

•Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item(s).

•If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.

The product itself also is terrible but I really wish I had read this prior because it's just a sad joke

Date of experience: September 18, 2021
New Jersey
1 review
0 helpful votes
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Works great!
September 9, 2021

Although I've just starting using the Body Balm on my neck and upper arms I can already see an improvement in my skin texture and feel.

Date of experience: September 9, 2021
Tennessee
1 review
0 helpful votes
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Crepey Neck Improves
September 8, 2021

I have been using the InvisiCrepe Body Balm on my neck for four weeks and I am beginning to see an improvement in the crepeiness on my neck! I apply nightly on my neck using upward motions to lift and apply evenly! Love the feel of this product on my skin. I can't wait to see how my neck looks after a few more weeks!

Date of experience: September 8, 2021
GB
1 review
12 helpful votes
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Waste of money
August 24, 2021

I bought a jar of invisicrepe body balm after watching the company video and reading the reviews. The jar cost me over $70 with shipping and it was a complete waste of money. I used religiously every day as instructed and have just finished the jar and it has made absolutely no difference at all to the crepey skin on my upper arms. There are much cheaper products around which will do the same job which is just to moisturise the skin and not treat the crepey skin as claimed.

Date of experience: August 24, 2021
New York
1 review
1 helpful vote
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Great
August 16, 2021

I like this a lot! Too soon for any obvious changes but the consistency is great and it has a pleasant smell! Will continue to purchase.

Date of experience: August 15, 2021
GB
1 review
1 helpful vote
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I have been using this product for the last month on my neck. I am 65 years old. I have started seeing a difference.

Date of experience: August 13, 2021
California
1 review
1 helpful vote
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No longer skeptical
August 8, 2021

This product is the bomb! Plain and simple does what it says it will do. It diminished the look of my creepy skin all around different parts of my body. Now I scream from the rooftops to everyone I know, buy it and try it for yourselves for you won't be disappointed!

Date of experience: August 7, 2021
New Jersey
2 reviews
2 helpful votes
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InvisiCrepe Body Balm
August 8, 2021

I am amazed at how well this product works! I have been using it for around a month on my thighs which were incredibly crepey, with wonderful results. I have not worn shorts in years and am almost ready to don a pair! I'm ready to start on my arms. Great product!

Date of experience: August 7, 2021
GB
1 review
1 helpful vote
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InvisiCrepe Body Balm
August 8, 2021

This cream leaves your skin feeling beautifully hydrated and is easily absorbed with no greasiness afterwards

Date of experience: August 6, 2021
Arizona
1 review
1 helpful vote
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I have several City Beauty products and I use them daily. Something I can't say about others I have tried. I have reordered the Multiple Action Sculpting Cream and no doubt will do the same for InvisiCrepe Body Balm, Uplift Firming Serum and more. The products smell clean, feel creamy, absorb beautifully and I notice a difference. Especially wonderful for mature skin.

Date of experience: August 3, 2021
New York
1 review
1 helpful vote
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I purchased 2 containers of Invisicrepe. Honestly, I expected it to be another useless cream. Surprisingly, I am very pleased at how soft my skin is after using this product!

Date of experience: August 2, 2021
Australia
1 review
0 helpful votes
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Never give up!
August 1, 2021

Hello, I'm from Australia and I ordered City Beauty online on the 7th April 2021. Yes that's right a long time ago, I didn't receive my order.so I sent a msg and they said they would resend the product. Great! I waited and followed my order it didn't make it again, it went through to Victoria
This happened twice, I'd had it
I sent a msg saying I just wanted my money back.The customer care person said please let me try again? I thought this is just not going to work. But gave City Beauty one last chance. Today I received my order
I just want to say a Big Thank you Nassim A (customer care) you were my last chance and you have made my day thank you. Belinda

Date of experience: July 31, 2021
California
1 review
0 helpful votes
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Great product
July 31, 2021

After only a week did I see less wrinkles and saggy skin on my legs! I will for sure recommend this particular product to all my friends.

Date of experience: July 29, 2021

From the business


citybeauty.com
Chatsworth, CA, United States
+150