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CitizenShipperReviews 1,069

3.3
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CitizenShipper Reviews Summary

CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207
Texas
1 review
0 helpful votes
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Awesome Website
December 14, 2019

Awesome website, made it super easy and convenient to find a last minute shipper for our puppy. Found an awesome shipper and will book with him any time we need to send a pup out of state. LV pet transportation services was great and took good care our our pup and delivered her fast to her new family!

Date of experience: December 13, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Brianna, we are happy to hear you had such an amazing experience and we sincerely look forward helping you find a pet transporter anytime you need one in the future. Merry Christmas! :)

Florida
1 review
0 helpful votes
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15 hour transport of puppy -- from breeder to new owners house. Safest way to transport her during cold temperatures. Driver stopped for bathroom breaks and feedings. Updated us on status at times during trip -- phone calls and pictures.

Date of experience: December 12, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your recommendation and such a great review Tracey, we wish you happy holidays with your loved one! :)

Missouri
1 review
0 helpful votes
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Shipping puppies
December 10, 2019

I used citizen shipper to find the best puppy shipper ever. I found Golden Voyages and he took 3 puppies from Missouri to Florida. It was easy to find a good person to do this on there because citizen shipper lists all their reviews along with the number of shipments made and how many incomplete shipments they had. I found a 5 star shipper and he didn't disappoint.

Date of experience: December 9, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for you kind words Lindsay, we sincerely appreciate your recommendations and look forward to help you with any future shipping needs :)

North Carolina
1 review
0 helpful votes
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Our beloved dog Jack was transported from Boston to NC and finding the right person for the job was easy on this site. Dennis did an amazing job with Jack and we couldn't be more pleased. Thank You!

Date of experience: December 9, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your review Jennifer, we're very happy to hear everything went smooth with your pet's relocation and wish you the happiest holiday season with your loved ones. :)

Nevada
1 review
0 helpful votes
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Amazing!
December 9, 2019

Citizenshipper provided me with multiple quotes within a matter of days! I had the opportunity to work with Crystal and she was absolutely amazing! My budget didnt allow me to meet the bid amount that she originally offered but she did not hesitate to accommodate! She was very understanding and very sweet! This website was very organized and easy to navigate. I would transport my fur babys again through this site!

Date of experience: December 8, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you so much for such an in depth review Kamille, it has been our utmost pleasure to accommodate your relocation needs. We hope you have the best holiday season ahead!

Tennessee
1 review
0 helpful votes
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Tim did a great job taking our cat to Texas. There was excellent communication up front, with Shawn. Tim even took photos and sent them to us, while in transit. I cannot recommend them more highly! Outstanding service.

Date of experience: December 7, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Paul! We appreciate your amazing review and we're delighted to hear you had such a great experience using our service :)

New York
1 review
0 helpful votes
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Fast and reliable
December 9, 2019

Listed a trip for a service dog for a trip from Florida to New York and had 5 quotes within 15 minutes. Very easy to use website and a LOT of choices!

Date of experience: December 7, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your review, we appreciate your kind words and recommendations :)

Texas
1 review
0 helpful votes
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Didnt know this existed
December 5, 2019

I didnt realize you could basically pay people to ship things. I needed to get my 12 year old pup to Maryland from Oklahoma, but I was about to move to the complete other side, California. Flying her only gave me nightmares. The site is well constructed and you put in your details, and drivers bid on the shipment. You can then review the shippers profiles and pick the one that best fits you. My driver and I had a miscommunication at first, but he quickly fixed it and gave me some of my money back for the mistake. Overall, a great service.

Date of experience: December 5, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you so much for your review Angelina, we appreciate your honest and in depth feedback and we're very happy to hear that your overall experience was good. We hope to be able to assist you again in the future for any relocation needs! :)

North Carolina
1 review
0 helpful votes
Follow Erin J.
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I utilized Citizenshipper to find someone to take my dog back to his original owner. I had developed a very serious dog allergy and time was of the essence to get him home over the Thanksgiving break. I was able to search my phone for pet transport and found Citizenshipper. The platform was easy to understand, even from my mobile device, and I was able to utilize the text features in order to know when people were bidding on the job. Communication back and forth with the potential drivers was easy, as well as accepting a bid and paying the (very reasonable) Citizenshipper fee. I was able to find someone who got the dog home in a timeframe that was very quick, and with a reasonable price. I was even able to rate the driver almost instantly. It was a great service. Other sites, like uShip couldn't come close, and I'm glad I chose Citizenshipper. I've included a photo of my boy on his journey home that the driver sent me!

Date of experience: December 4, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you so much for such an amazing review! We are extremely pleased to hear that you've found the experience of using our website to book a pet transporter easy and seamless, and appreciate all your kind words and recommendations. We hope to be able to assist you again in the future, with any kind of shipping needs you might have. Have a wonderful holiday season!

Florida
1 review
0 helpful votes
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PET TRANSFER
December 3, 2019

JENNIFER ON TIME, FRIENDLY AND TIMELY DELIVERY, MY DOG GOING TO A GOOD HOME WITH DAUGHTER IN SO CAROLINA

Date of experience: December 1, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your feedback Mark, we hope that your daughter spends the best possible holiday season along with its pooch :)

New York
1 review
0 helpful votes
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Awesome Job
November 28, 2019

The transporter for my pet was great. My kitty arrived safe and happy. The transporter was friendly and provided me with updates along the way.

Date of experience: November 28, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your feedback and recommendations Debbie, we hope to be able to assist any of your future shipping needs :)

Texas
1 review
0 helpful votes
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Several offers came in and I had freedom to select on my own. I could eliminate and select based on my personal needs/criteria. Initial communication was private, but I could converse with each offer and made my selection securely and without pressure. I liked going thru Citizen Shipper. I felt I had control over this important (to me) decision.

Date of experience: November 27, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you so much for your feedback Char, customer ability to choose their ideal transporter instead of settling with one is one of our core mission statements and we're happy to see it being recognized and appreciated. Have a great holiday season! :)

California
2 reviews
0 helpful votes
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As a community based shipping service, Citizenshipper gave us in the rescue world a sense of reassurance with transporting rescues to safety in their network of transporters. As with any service, it is the responsibility of the client to vet the service. Whether it be a foster home, rescue to rescue transfer or adoptive home, to the service used in providing a safe arrival of that rescue pet. Citizenshipper provides the extra resource with oversight of their transporters that use this site. Any concerns whether it is minimal to considerable is addressed quickly by the CS reps. In my experience, reading the profiles and the terms of the exchange to open communication is vital to a successful transport. Working with a couple of these transporters in the last couple of months, EVERY transport of our vulnerable rescue pets taken out of harm's way was without a doubt, transported with over and beyond compassionate care for them. Absolutely amazing job well done. Thank you to Bailey's Best Care and A203Transportation in providing professional and caring transport of our rescue dogs.

Date of experience: November 27, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you so much for such an in depth review Dena, it has always been our utmost pleasure to accommodate the relocation needs for rescues and we look to continue doing the same in the foreseeable future. We hope you had a great Thanksgiving and wish you all the best throughout the rest of the holiday season!

Ohio
1 review
0 helpful votes
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Ron B. Took one of our Boxer puppies to South Dakota and I was very happy with his delivery and communication.

Date of experience: November 27, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Amy, and happy Thanksgiving! We wish you the best holiday season with your loved ones ever! :)

California
1 review
0 helpful votes
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Perfection
November 26, 2019

Reliable dependable and accommodating beyond expectations would definitely use them again! Erica & Bill sent photo updates throughout the journey from Danville, CA to Los Angeles, CA

Date of experience: November 26, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Maya, we're happy to hear you had such a wonderful experience and wish you happy Thanksgiving with your furry loved one! :)

New Jersey
1 review
0 helpful votes
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They are a great way to get your family member from place to place. I would definitely recommend you use them to get your loved one where he needs to go.

Date of experience: November 25, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Edel, we are grateful for your recommendations and with you a very happy Thanksgiving holiday! :)

Arizona
1 review
0 helpful votes
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Perfect service
November 24, 2019

The lady that delivered my pet was amazing! She brought my purse at home and a nice timely fashion. And my animal was well taken care of while in her care

Date of experience: November 24, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Tara, we appreciate your recommendation :)

Texas
1 review
0 helpful votes
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Very helpful in helping me get my dog returned from Calif. To Texas in a rush!
Excellent service. Hope to use them again on my next journey. This is much better than shipping by plane. My dog felt more at home and well taken care of.
Love this service! We will be using this service more often! First time user!

Thanks Lynn

Date of experience: November 23, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Linda, we're very happy to hear this and we look forward to assist you during your travels in the future! :)

Florida
1 review
0 helpful votes
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Excellent experience
November 24, 2019

Couldn't ask for a better experience. Tobey was fantastic the entire transition. The entire experience went smoother than I could have imagined

Date of experience: November 22, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you Germaine, we're glad that Tobey rose to the occasion and removed the anxiety from the whole experience! We hope to have an opportunity to offer you the same kind of service again for any kind of shipping needs :)

Texas
1 review
0 helpful votes
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Needed my pup shipped home last minute and they delivered with excellent service and great timing. Absolutely a wonderful idea would recommend to anyone needing something shipped far at a fair price.

Date of experience: November 21, 2019
Citizen S. — CitizenShipper Rep
over a year old

Thank you for your feedback Anthony, we're happy to hear that you were able to find someone reliable and affordable using our website :)

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.


citizenshipper.com
Founded in 2008
Austin, TX, United States
+101