Citi Trends

I was asked by the cashier was my credit card I was using for my purchased a Puerto Rican card. This was a racist remark. On her and the credit card wasn't working we put it through again and it went through. Then I had to exchange an item and the cashier was rude argumentative when trying to return this item with my sales receipt and tags on the clothing. Both visits to the store in Muhlenberg was unprofessional and racist. I will not be returning to that store. If you are non-Hispanic you will get treated differently at this location.

I like it every time I go to the store, because I find what I need, I look for the variety of outfits and uniforms. Also when I need help they provide me with what I need. They are very friendly, give excellent service and attention. Thank you for maintaining good customer service.

This is the best place for great deals on name brand clothes. The store in Waco is so clean and easy to shop. The staff are so nice and genuinely love their customers. I would give them 10 stars..

After picking up about $400 for the clothes I am wanting to try a few on. I was told rudely they're locked. This makes sense that doesn't keep them locked until somebody asks. I asked, can you unlock them and she said no they're locked and walked away for me. Fitting rooms should not be an option in the mall.

Well my best friend and her sister were in this store, and they kept giving them dirty looks for looking at sunglasses. Denied them help, did not talk to them at all but talked to other customers of the same races. Ironic. Completely uncalled for. This place needs sued.

I'm upset because you never have my size in adidas wear. You can't order line not everyone can drive. Sometimes you can't find a price on an item. Sometimes you can't find an employee. Please hire more people.

This store has some funny characters in it. Don't get me wrong, the clothes are nice but the people are hilarious. You may need to buy clothing a couple of sizes bigger because most of them run small. It's just a store where Amazon could actually sell the same things (a little bit cheaper).

Went to the store located on the brickyard, I said hi to a worker name Elizabeth she's the assistant manager no answer I also asked for help she said whatever is there that's what we have very poor customer service

I shopped at Citi-Trend for back to school clothes for my daughter. Being that the fitting rooms are closed I had to go back and forth exchanging items. I tried to return a pair of jeans that I previously exchanged but the Citi trends sticker wasn't on it. The 1st cashier just switched them because they were the exact same pair. When I presented my receipt for the return this mean ugly cashier didn't want to return them! The cashier who exchange them before told her that the receipt matched the description of the jeans but this ugly micky ficky insisted on giving me a hard time! She also claimed that other items that I was returning wasn't on my receipt and they were! She made me so mad! One thing that I don't understand is why do they have such an ugly mean person from the inside and out working there! This is the short version of a horrible experience! I will never shop in there store again! I prefer to pay more and get good customer service than to deal with such a mean and rude cashier!

I spent almost $200 in the Ft. Smith. AR store after Christmas. I paid with my debit card and used pin#, so the funds came out of my account immediately. When I had to to return $54 of my purchase, they absolutely refused to give me cash back instead of put it back on debit card that was not with me even though it had been 2 1/2 weeks so there was no question they had already received their money. So after I had to go home to get card so they could put refund on it, I ended up spending $17 in the store but I could not use my refund. They put refund on my card, but of course the funds were not immediately refunded as they are immediately taken out. Here we are 4 days later and I'm still waiting on my refund! I don't see it fair at all that they can take your money in a second, but won't put it back for days and days. Had I paid with a credit card or check I would understand, but this is not fair and not right. They have both the merchandise and my money. Also, I have never received such rude, horrible service.

Went in to the store last weekend me and a friend the lady don't know of she was the new manager came and stood and watched us while we shopped we were fresh off work so neither of us had a purse will not be returning to this location was very uncomfortable to shop.

Me and my boyfriend shop citi trends in Wilmington nc every week but after today we will go some where else. He bought pants and the stain was not noticed until out in public. He had receipt but they would not exchange without original tickets who wears pants with tickets on them most store the original receipt is all a customer needs. This is the worst customer service I've had they do not stand behind their products when out the door your tough luck if something is wrong and you do not notice. SO CUSTOMERS BEWARE CHECK THEIR CLOTHES AND PRODUCTS VERY CAREFULLY BEFORE WALKING OUT THE DOOR. HE HAD THE PANTS 3 DAYS.
VERY VERY BAD CUSTOMER SERVICE. HE LEFT PANTS AT THE STORE HE WAS SO UPSET AND HIS LAID BACK NEVER GETS UPSET.

Sharing my experience at the location of market street Citi trends Wilmington I'm going to start off by saying that I usually shop at the one in Jacksonville but I do come to this store on market street from time to time seems like it never changes I decided to come to the Citi trends located on market street Wilmington NC due to me being in town with family. When I first enter the store I was not greeted just looked at with a attitude (a light skinned female with red hair). I then said hello to the female and she just sat there with a very stuck face as if she was high. While shopping within the store your employee (that had a attitude) had a very stuck look on her face majority of the time while I was in the store. I did address one of managers heather I believe that was pleasant and has always been kind when I came (the very few times I Come to that store)I asked her "why does the employees that work there look as if there are high all the time?" And some of your employees are not friendly and they bad customer service to not even get a hello or greeted says a lot! The lady who I spoke with apologized to me and she was very nice as and pleasant. When I went to check out I had about ten things and the light skinned female once again was not kind or friendly she just rang me up told me my total and gave me my change and walked away. She look very stuck on giving me my change back. I can tell she was stoned by her eyes. I event went as far as asking her if she was ok and she didn't even respond she just said "mmm hmm". You really should train your employees better then this! They should not be working while there head is in the clouds. This is very unprofessional. You can't and shouldn't be allowed to work when your in another state of mind.

I went to Citi Trends at 315 E.Main St. In Moncks Corner S.C. I found a pant and 2 blouses that I wanted to try on. I told an associate that I needed to use the fitting room to try then on. She told me that per store policy I won't be allowed to use the fitting room, but I could purchase them, try them on at home, and return them if they didn't fit. No way I was going to agree with that. Walmart, and even Goodwill have fitting rooms, as well as other Merchants, and this is the first time I've ever been denied access to a fitting room. I feel as if I was thought of as being a theft. I will never ever set foot back into another Citi Trend store.

I went through the tedious proces of appluying for this company and the manager did NOT care to call back afte4r tyelling me she would cal me back and refused to answer the phone. Its a waste of money and time and poorly ran by piss poor negritas./

I went to the Citi Trend on Little York and 45 and they save all hope for all of the Citi Trends. I mean they have great customer service skill, it was a pleasant experience and I do recommend everyone to shop there. Mrs. Jessica is so awesome her people skill are perfect….

On January 26 i was shopping at one of the citi tend location in Indianapolis a couple hours after arriving home i received an alert through my cell phone from chase fraud department asking did i attempt to make purchase for 175.00 i immediately answered no in a panic i call citi tend and ask for the mananger i then stated to her that was an attempt to use my card there did she know anything about it of course she denies it kept putting me on hold stating she was taking care of customers i then stated to her i was on my way back there with the police and i also requested corporate phone number which she never gave saying im taking care of customers so i hung up and proceeded to drive back up to the store as i was looking at my activity log on my chase account it showed not only did she made a purchase for 195.00 but she also visited city gear where she also purchase item's off 2 of my credit cards i have been in contact with corporate which they review the footage showing she cover her tracks in her place of employment by allowing some heavy set women make the purchase for her but she filed up when she went to marathon sock it to me liquor and city gear which she was id as the person using my credit cards she has not been terminated she still is employed with the store so i just want all the consumer's to beaware please be safe with your credit cards because this has bern nothing but in convenience for me and me family i am an loyal and value customer at this store and ididnt deserve this

Everyone but me received a Welcome has they walked in the door. I was never approached by any sales associate, and my son had to practically beg to get into the dressing room. They were not busy yet it took 15 minutes to get into the dressing room? Once again, when you look poor and a woman of color it's has though your invisible!? Customer service is extremely poor! Don't judge someone by the way they dress or the color of their skin! Never judge a book by the cover, you may found a jewel between the pages!?

Covid been over and went to the store and could not try on anything over $300 worth of clothes. Dressing rooms are closed need to reopen them thanks everywhere else is open

It's such a great store with such great people that work there. The prices are very reasonable as well. If your looking for nice clothes for the right price then Citi trends is the place to go.

I recently shopped in the Citi Trends at the Greenwood Mall. As I walked into the store, salesperson greeted me and asked if I needed help. Walking through the store, I noticed the merchandise was cluttered and unorganized. I spotted an item in the back of the store, picked it up, and made my way back to the front to purchase my item. As I approached the register, I notice some ladies standing back the counter looking at there phones and having a conversation as if I was not standing there. So finally, another salesclerk came up and waited on me. The only person in the store that was nice, was the lady who greeted me. Overall, the store has some nice items but the employees do not make you feel comfortable in the store. They are rude and unprofessional.

My daughter went to the Windsor CT store said she was followed the whole time she was there! Then after walking around for 10 minutes was told store policy is to give her bag to the cashier once she walks in the store ( the bag was transparent)/ I've shop in this store before with bags and was never told or seen this policy. I went in the store immediately without my daughter with a bag to see if I would be asked to do the same and was never asked to give my bag to the cashier. I told my daughter to come back to the store and once the cashier saw her face she started yelling from the front asking if I had a return & if not I had to leave my bag at the front. I stated that the policy wasn't stated anywhere & was lied to that it was on the door. I went outside and checked for myself it is not. Both cashier was yelling and saying I didn't want to give in my bag because I wanted to steal & calling me out of my name.

They are so freaking rude...I've never seen such bad service in my life, Yesterday evening, I ran into rainbow upon entering no one acknowledged me, then upon checking out the big black girl was really rude, I was standing at the counter for about 5 minutes, then when she finally came to the register, she walked up and said WHAT IS IT WHAT DO YOU WANT and before I Snapped come to find out she was on her phone with the ear phones in her ear. NO APOLOGY OR NOTHING

She has a bad attitude DOES NOT NEED TO BE IN CUSTOMER SERVICE AT ALL. EVERY CITI TRENDS I HAVE BEEN TO CAHOKIA, FAIRVIEW HEIGHTS THEY ALL HAVE NASTY ATTITUDES.