Citi Trends

I purchased some items tonight from City Trends, the sales associate came to ring me up but I wish she would have sent someone else because clearly she was mad upset pissed off from something that happened before she got to the register. She never addressed the fact that I was standing there and starting aggressively grabbing my items that were delicate sheer outfits, getting the hangers caught on something at the counter. This caused all the items to fall on the floor and she proceeded to take the hangers off with so much aggression that I felt the items would be damaged when you finished. She then starting to place my items in the bag that she ask DO YOU WANT A BAG FOR A DIME? First time she opened her mouth during the transaction. I am actually so mad I love City Trends so much but the customer service was just totally disrespectful and when I asked that she did not just ball up my purchases she replied Do You Want To Fold Em? I replied yes, so while I am folding my purchases she starts to throw the remaining items towards me and I was fed up with the nasty attitude and said Quit throwing my items and she responds Who you talking to with your ugly $#*!. Mind you I came back with I know you are not calling NOBODY ugly as ugly as you are acting. Cursing and Lying to the manager about how I was the problem but truly she needs to work in the back doing anything that doesn't required a pleasant, professional encounter with a customer. I really want to return the entire purchase but I Love everything I purchase. Is it the norm for employees to act in a manner as this when ever they feel like it. I will probably shop at City Trends as usual, I will just have to find another one and hopefully the employees have respect for there customers especially the elderly ones as my self. She will piss off the Wrong customer and it will end bad. She had absolutely no boundaries when it came to cussing and using the F bomb as if she has no fear of losing a job. I realize everyone is short handed in most businesses but there is no place for such nasty acting person representing City Trends,

I went to the Citi Trend on Little York and 45 and they save all hope for all of the Citi Trends. I mean they have great customer service skill, it was a pleasant experience and I do recommend everyone to shop there. Mrs. Jessica is so awesome her people skill are perfect….

After picking up about $400 for the clothes I am wanting to try a few on. I was told rudely they're locked. This makes sense that doesn't keep them locked until somebody asks. I asked, can you unlock them and she said no they're locked and walked away for me. Fitting rooms should not be an option in the mall.

I was shopping in the store and asked if they could hold a few items for me until the next morning and the young lady who actually rung me up didn't answer, but instead Tara said no. I purchased some items, but didn't want to go home to get my card and come back because it was almost 6. She rather lose a 100 sale then to say she would hold the items I was purchasing for someone. Shame on you Citi Trends in Hampton. You use to be so much better

Well my best friend and her sister were in this store, and they kept giving them dirty looks for looking at sunglasses. Denied them help, did not talk to them at all but talked to other customers of the same races. Ironic. Completely uncalled for. This place needs sued.

Went in to the store last weekend me and a friend the lady don't know of she was the new manager came and stood and watched us while we shopped we were fresh off work so neither of us had a purse will not be returning to this location was very uncomfortable to shop.

I went to Citi Trends at 315 E.Main St. In Moncks Corner S.C. I found a pant and 2 blouses that I wanted to try on. I told an associate that I needed to use the fitting room to try then on. She told me that per store policy I won't be allowed to use the fitting room, but I could purchase them, try them on at home, and return them if they didn't fit. No way I was going to agree with that. Walmart, and even Goodwill have fitting rooms, as well as other Merchants, and this is the first time I've ever been denied access to a fitting room. I feel as if I was thought of as being a theft. I will never ever set foot back into another Citi Trend store.

I'm upset because you never have my size in adidas wear. You can't order line not everyone can drive. Sometimes you can't find a price on an item. Sometimes you can't find an employee. Please hire more people.

My daughter went to the Windsor CT store said she was followed the whole time she was there! Then after walking around for 10 minutes was told store policy is to give her bag to the cashier once she walks in the store ( the bag was transparent)/ I've shop in this store before with bags and was never told or seen this policy. I went in the store immediately without my daughter with a bag to see if I would be asked to do the same and was never asked to give my bag to the cashier. I told my daughter to come back to the store and once the cashier saw her face she started yelling from the front asking if I had a return & if not I had to leave my bag at the front. I stated that the policy wasn't stated anywhere & was lied to that it was on the door. I went outside and checked for myself it is not. Both cashier was yelling and saying I didn't want to give in my bag because I wanted to steal & calling me out of my name.

Everyone but me received a Welcome has they walked in the door. I was never approached by any sales associate, and my son had to practically beg to get into the dressing room. They were not busy yet it took 15 minutes to get into the dressing room? Once again, when you look poor and a woman of color it's has though your invisible!? Customer service is extremely poor! Don't judge someone by the way they dress or the color of their skin! Never judge a book by the cover, you may found a jewel between the pages!?

Me and my boyfriend shop citi trends in Wilmington nc every week but after today we will go some where else. He bought pants and the stain was not noticed until out in public. He had receipt but they would not exchange without original tickets who wears pants with tickets on them most store the original receipt is all a customer needs. This is the worst customer service I've had they do not stand behind their products when out the door your tough luck if something is wrong and you do not notice. SO CUSTOMERS BEWARE CHECK THEIR CLOTHES AND PRODUCTS VERY CAREFULLY BEFORE WALKING OUT THE DOOR. HE HAD THE PANTS 3 DAYS.
VERY VERY BAD CUSTOMER SERVICE. HE LEFT PANTS AT THE STORE HE WAS SO UPSET AND HIS LAID BACK NEVER GETS UPSET.

The store in my area is mostly clean and things are very easy to find but a few of the employees are very rude and unprofessional they gossip about customers right in front of other customers i am a regular customer i shop there at least 2-3 times a week and 90% of the time the employees are rude i always say thank you and all i get is money shoved in my hand with an attitude i just went there today cashier was rude for no reason i decided im not going to shop there anymore i understand people steal and they have to watch people but there is a way to do anything without making the customer feel uncomfortable while shopping they need to be trained better

Covid been over and went to the store and could not try on anything over $300 worth of clothes. Dressing rooms are closed need to reopen them thanks everywhere else is open

I went through the tedious proces of appluying for this company and the manager did NOT care to call back afte4r tyelling me she would cal me back and refused to answer the phone. Its a waste of money and time and poorly ran by piss poor negritas./

I like it every time I go to the store, because I find what I need, I look for the variety of outfits and uniforms. Also when I need help they provide me with what I need. They are very friendly, give excellent service and attention. Thank you for maintaining good customer service.

So I went here orange blossom trail and they stole my items form another store. Let me explain. So I walked in turned in my bag from rainbows u kno it's school shopping time they gave me a red ticket the other side she put with the bag. When I left I was side tracked my the storm outside my sons bus from Orlando arrived helping the customer was short sum cents in front of me a lot was going on I forgot to get me bag from rainbow I called and emailed the next day they don't have my bag I'm like wtf. They have yet to replace my items they stole from my daughter tremors were part of her school clothes I have seven kids can't afford to loose

They are so freaking rude...I've never seen such bad service in my life, Yesterday evening, I ran into rainbow upon entering no one acknowledged me, then upon checking out the big black girl was really rude, I was standing at the counter for about 5 minutes, then when she finally came to the register, she walked up and said WHAT IS IT WHAT DO YOU WANT and before I Snapped come to find out she was on her phone with the ear phones in her ear. NO APOLOGY OR NOTHING

She has a bad attitude DOES NOT NEED TO BE IN CUSTOMER SERVICE AT ALL. EVERY CITI TRENDS I HAVE BEEN TO CAHOKIA, FAIRVIEW HEIGHTS THEY ALL HAVE NASTY ATTITUDES.

I placed my order on February 28th, 2017. Still, nothing received as of today, 3/6/17. For such a large company one would think they'd have a better handle on their shipping arrival times. Too slow! I cannot say anything else at this point because I am still waiting! UPDATE: I finally received my order today, 3/9/17. Everything fit perfectly. I just wish I didn't have to wait as long as I did to receive my items. Overall I would recommend Cititrends.com but not to anyone who lacks patience.

I shopped at Citi-Trend for back to school clothes for my daughter. Being that the fitting rooms are closed I had to go back and forth exchanging items. I tried to return a pair of jeans that I previously exchanged but the Citi trends sticker wasn't on it. The 1st cashier just switched them because they were the exact same pair. When I presented my receipt for the return this mean ugly cashier didn't want to return them! The cashier who exchange them before told her that the receipt matched the description of the jeans but this ugly micky ficky insisted on giving me a hard time! She also claimed that other items that I was returning wasn't on my receipt and they were! She made me so mad! One thing that I don't understand is why do they have such an ugly mean person from the inside and out working there! This is the short version of a horrible experience! I will never shop in there store again! I prefer to pay more and get good customer service than to deal with such a mean and rude cashier!