Cintas

The service they provide is not even close to what they promise during the sales pitch. It's a constant struggle to get what you order and to be billed correctly for it. When your 5 YEAR CONTRACT is up you will find you have 60 days to cancel or it renews for another 5 years. And they make that cancellation harder than you would ever believe! Stay away from this company at all costs!

Same issues with this company, someone signed and didn't read the contract. Really $300 monthly for rugs... Manager I've been dealing with could care less. I've tried to revise it so we don't pay a 15k penalty to get out of the contract. Wow, what poor service. Your customers should always be #1 as they pay your income! Will not advise to sign anything with them unless you read the fine print. Cannot trust these sales people...

Worst customer service EVER. Our salesperson, Ben, lied about the services and pricing. Tim, his manager, wouldn't return calls and then led about that to the new manager. Started he left numerous voice-mail and we wouldn't call back. Bull$#*!, I assure you we would have immediately.
We have been billed several times for services and products not received. We get the run around when we call and question it.
Pre printed invoices? What about products I didn't need or receive that visit!
Now- to top it off- Cade, the delivery driver- has been FORGING my husband's signature for over a month! We will keep fighting this, PLEASE do not go with these crooks!

Do not trust ANYONE from this company. I cannot understand how they are still doing business. For some reason they have been able to lock businesses into 5-year contracts and increase their prices in proportions unknown to any other business in the world. Last year I received a small note on an invoice stating their annual price adjustment would take effect on April 29th. Wow! The prices increased 50% (we had only been with them for 5 months) and magically they added more products weekly to our invoice without a request. They also have been billing us for products we have not received but they insist we have them! They are rude and the driver is pretty much out to lunch. Poor guy has no idea how to do his job. This company is unethical and has a teflon coating to protect them from honest businesses that have made the terrible mistake of signing up with them. STAY AWAY! Use any other provider.

Before we signed with them the sales person said there will be no contract agreement between us and can cancel anytime. During the service we kept getting charge for stuff we never received just to mark up commission for the sales and area manager.
Unfortunately our business has closed down and we received thousands of dollars in bill for breaking agreement we never aware of in the first place.
They kept telling lies to their future customers about no contract but those statements in between long lines of contracts just like needles in haystack. It's been hard enough for small business owner losing business and now has to deal with all this bills.
If we knew, we wouldn't even sign with them in first place nor any other cleaning company.

These guys are total scammers. Years ago when they bought out Respond, they would come in to service my first aid kit. They would replace and charge me for items that were obviously taken from other people's cabinets and about to expire. Then they would have to replace the "expired" items the following month.

Now, they bought out a small company that supplied me with shop rags. Their sales rep caught me on a busy day, and had me sign an "agreement" that he said I had to do to get my rags for the month. It wasn't filled out with any numbers at the time, so I thought nothing of it. Well, they filled it all in later. Not only are they charging me 3 times what I was paying, it ended up being a 5 year contract. Yeah, t's my fault for signing something, but it's their fault for being shady scam artists. BEWARE!

Our route driver Clarence is a master at taking care of ALL of our needs. Our clothes are clean and presented well. We are frequently asked if there is anything that can be done for us and rest assured that if there is needed just go ahead and consider it done then. This company and Clarence have an obvious keen grasp of the obvious. Big thanks!

Do not use them! Takes over a month to get any kind of uniform without alterations and take a long time to reply to emails or no response on to when they will ship out my uniforms I have been waiting on for a long time even though they give dates of expected shipment... they do not ship it on the dates promised. Very disappointed.

From the first time James came into our facility, Kedplasma, LLC (Moffett location) he was kind, courteous, & professional with a smile on his face. He made sure the job was done efficiently. He is a great asset to your company

I have asked numerous times for white rags and I always get the green ones which are terrible for cleaning they feel dirty most of the times. The rep doesn't want to communicate with me properly.

Cintas has been amazing to work with. I have used them for years with different companies. They always make sure we are taken care of and have exactly what we need! Everyone on their team is incredibly friendly and extremely helpful. Everyone I have come in contact with from Cintas has come above and beyond. I will continue to recommend them to other businesses.

Our delivery driver Marcus Freeman is an exceptional representative of Cintas. He is professional, courteous and goes above and beyond to get the job done right! Thank you Marcus Freeman.

Kimberly Henderson

Cintas failed to deliver towels to us AGAIN last week. Cintas is in breach of our contract and we need to work out a date when Cintas will discontinue service without recourse on the cancellation terms of the contract. Our business is completely reliant on having towels to operate and Cintas' terrible service has nearly caused us to not be able to run our appointments multiple times in the past.

This is one of the worst companies I have ever dealt with. Dishonesty, poor quality products, complete lack of customer service. One of my employees gashed his finger on metal grindings that were in the rags we got from Cintas. Took me several phone calls to Cintas to get anyone to follow up. And the service got worse from there. I am contacting my attorney.

Edonton Branch Service Manager do not answer calls, takes weeks to reply on emails.
After you look in the contract the Uniform Consultant does not help you anymore.
Charging items they don't deliver.
The price are very expensive. Bad customer service Edmonton Branch.

Their contract is for 5 years, no way an in store employee sees that in the fine print

They charge for the uniforms being used in addition to the ones they're washing (unlike other companies)

They often billed for uniforms not returned even though their system is far from perfect (eg we received other companies uniforms)

The customer service is amazing! Dena helped me work a plan that worked best for me! She said exactly what she said she would do! That goes along way since my experience with other company's didn't go so well! I highly recommend Cintas! If you have Dena as a rep you have the best both worlds. Good customer service and great quality stuff!