Cintas

I wish I had of read these reviews before we got tied up with this company. Same thing we didn't read our contract and were automatically renewed for another 5 years, without even the courtesy of a phone call. It's terrible the way they treat their customers and do business. Don't know how they sleep at night. Half of the time the new mats came in dirtier than the ones we were giving back. Some mats in very poor condition, usually one every delivery.

I work for Weidmann Electronic Technology and every Thursday Mr. Robert Soper comes in with a friendly smile on his face. I have worked here for two years and this man has been polite, courteous and very helpful. When there has been any issues regarding invoicing he has worked with us and helped us every step of the way. We appreciate working with him and look forward to seeing his happy smiling face every Thursday. Everyone doesn't get the recognition they deserve so I wanted to take the time out and make sure he does. Good Job!

It Came time to either renew with Cintas or look somewhere else. I asked our driver Adam (who has been on our rout for a long time) if he was happy with the company and plans to stick around. His reply was yes. So I renewed our contract. Adam is the best. If you sign up hopefully you get him on your rout.

World class service is always provided to me and my business. The driver scans every uniform piece and gives me a report. I know some things are overpriced but that's the cost of convenience. I also understand why they make you sign a contract. When your paying. 20 cents a shirt and. 22 a pant It takes about 2 1/2 years to pay off. So they need to make some profit. And that doesn't include the cost of washing your filthy uniforms. This service is great for my company and is a big help to the convenience of my staff to not worry about hygiene or cleaning supplies. They manage it for us and my guys don't have to worry about what if the uniforms get torn or worn out. They replace for free. Love it. And I highly recommend this company.

I am a customer of cintas and honestly can not believe they are still in business. Instead of restructuring and focusing on retention, you can clearly see this company focuses on bottom line to the extent beyond ethics. You have your drivers come out filling out our cabinets with over priced crap. On top of the obviously inflated prices ($15 for a small box of bandaid). They find every little thing that can cash in in. 3 disposable METAL tweezers? The thing is I can see it isnt because of your sales people. They are desperate to keep their jobs and make money but you gave them that culture. You encourage then to do these things. I get it, they want to keep their jobs but for a company as a whole to keep doing this, it isnt sustainable. You will have to continue to find new places because I can bet most smaller companies will not keep you around after their contract. This is probably the entire reason you have contracts to begin with. You guys should be ashamed. Everything on my invoice I can find for half the price elsewhere. If you are going to be charging double the retail price... why charge more for service fee? Especially when there is a contract.

This is the first review I've ever left. I would give them 0 stars if possible. I've worked at a plant in Southeast Louisiana that has used their services for the last few years. Most employees have completely stopped using their laundering services because there is some sort of issue the majority of times. If you try to trade in or order new uniforms it will likely take months before you receive them back. This has happened repeatedly company wide. The sales reps will ignore requests for help. This has to be the worst service based company I have ever come across in my 40 years. Look elsewhere for uniform rentals.

New business owner please don't get involved with this company, they are horrible, charging $75 dollars a week for 3 drops of soap and one roll of toilet paper. They will lock you in a 5 year contract, even that I asked the sales rep about long term contract he said there was not a long commitment and you can adjust how much you wanted to spend, a lie, but since I was so busy trying to open the store, I did not read the contract in full. Don"t go with them is a waist of money and you feel stupid paying all that money for almost nothing.

I own an entire resort and work with well over a dozen different vendors. NO ONE has disappointed and frustrated me like Cintas. They lie you into a very long and tedious 5 year contract that feels like a lifetime while steadily increasing your $$$ requirements. I pay as much for paper products that go down the toilet and in the garbage can every week as I pay for liquor, beer and food that make me money! Avoid them at all costs!

I really wish I had read the reviews before signing their contract. Unfortunately, their rep was able to coerce us by showing us how much more bang for our buck we would get by switching to them. I take full responsibility for not reading all the fine print, and doing my job by researching them, but I don't want anyone else to get duped. The prices drastically went up immediately, my bills tripled from what they were, and when I tried to cancel, I was informed I had signed a 5 year contract! I don't know how I missed THAT, but now we are screwed for the next 4 years. Please avoid this company!

I am a server at a restaurant in mason Ohio. Tonight a group of your workers came in with their company "cintas" credit cards. They treated me worse than any customer I have ever had. They were so rude and continued to tell me to "hurry up we have to be some where" which I over heard was a "escape room" very urgent! Maybe go to McDonald's next time if you're in such a rush! They proceeded to throw their cards at me all at once and gave me 0 time to collect all 10 of them! Really great representation. Horrible people. I will always bring up this experience about your company. Interesting way to treat the people (service workers) who are the one buying your products and paying your bills!

I have only ordered two polo shirts and after waiting 4 months then they tell me my order was cancelled. Reordered and now my shipping date keeps backing up after they said they were in stock. United Airlines needs to find a new vendor

I've had name misspelled on my uniform for 5 1/2 months. Everytime I am told that they are working on it. It may not be a big deal to them but we pay good money and deserve our right names. I'm turning them in next week and quit wearing them so the company doesn't have to pay for them.

This company has no regard for the customer. I've been in food service for over 40 years and never seen a more unprofessional company. They short you on deliveries, and don't provide credit, they ignore problems with their service and tell you their working on it. They escalate rates to ridiculous amounts and their follow up is short of nothing. They have a nice sales rep who tries but he can only deliver and respond to what they want and that's poor management.

Like many reviews listed, we are going through similar issues. We recently found out that we have a 5 year contract that a previous CEO signed and we now can't get out of it without paying a butt-load of money. And their prices just keep going up and up without any notice. Not to mention the confusing invoices and numerous times that we haven't received the products we're paying for. I will NEVER use these guys again. If I could give negative stars, I would.

We just started with Cintas in the last 2 months. 3 of our dispensers have broken and the drain fluid for one of our products did not get filled. When the batteries die we were told they would replace them, however the driver has to be notified first. They don't keep batteries on hand. I tried customer service for the drain fluid and no one would return my call. We are in Ft. Pierce Fl and although our initial representative was nice and "sold us" he did not follow up on customer service to get sure our products worked. I would not recommend this company again to any of my affiliates. I tried to include a video of our non working paper towel dispensers but it wouldn't let me. The driver Mike tries to be helpful and he is a nice guy. The salesperson Mike did us an injustice for the prices we pay. Two thumbs down to this company.

We unfortunately signed a 5 year contract with this Company. The sales person we originally had met with and discussed our needs (our main requirement and reason for signing on with this company was for the towel service), left the business and we were not notified of a new contact person. We have only been able to discuss our disappointment with the service guy who does the weekly maintenance. As for the customer service, our supposed new "contact person" Mark, has not once returned any of my calls. I had to send numerous emails to show them how disgusting the towels they were delivering to us were, we finally got those cancelled and now we can not get out of this terrible contract, being forced to pay a minimum (which recently got increased) for a service which is absolutely minimal and still costing us more than the value of what we are receiving. Please do not use this company.

Horrible service! Never again, 45 days to receive my order, then once Finally got it, they are wrong! I can't believe it! Now I have to wait probably another 45 days! I ordered jackets, probably I'll get them by next summer!

I ordered new work shirts through Cintas, paid for them myself. Shortly afterwards they arrived at my house, I was over the road, I tried them on as soon as I got home. They were not sized correct so I returned them with the label provides. I had not received any word from the company, until I called them today 8/8/23 weeks after I sent them back. I was told today that since they were personalized there was no way to return them. No refund nor correct sized shirts, so now I am out $115 and was told they would try to send them back to me!