CintasReviews 124

We used Cintas for a trial run as their sales rep told us no obligation we can cancel service any time. Well now after using the service for 9 months and giving them a try... I called to cancel because we are not satisfied with the service and they told us we have a 5 year contract with the company and it's now worth paying the penalties. In the meanwhile the sales rep... has left the company... How convenient.

Please don't trust them. Do yourself a favor and don't use them as a service.

We unfortunately signed a 5 year contract with this Company. The sales person we originally had met with and discussed our needs (our main requirement and reason for signing on with this company was for the towel service), left the business and we were not notified of a new contact person. We have only been able to discuss our disappointment with the service guy who does the weekly maintenance. As for the customer service, our supposed new "contact person" Mark, has not once returned any of my calls. I had to send numerous emails to show them how disgusting the towels they were delivering to us were, we finally got those cancelled and now we can not get out of this terrible contract, being forced to pay a minimum (which recently got increased) for a service which is absolutely minimal and still costing us more than the value of what we are receiving. Please do not use this company.