I once again had to refresh my scrubs. Jens was having a sale on my favorite Cherokee scrubs, so I was able to not only replace my green scrub bottoms with a hole in the knee, but also pick up some pretty pink scrubs (top, pants AND jacket) too! Quick updates on the orders progress were emailed, and my pretty new uniforms arrived super fast at my home. I only buy from Jens Scrubs. Thanks for having such a nice selection, especially for those of us needing Tall sizes. Will buy again, and recommend to friends and colleagues.
This company claims that they are the only 5-Star rated scrub company?! Hmmm... is that 5-Stars for incompetence? For customer neglect? For not answering their phones? They charged my credit card in FULL days ago and have yet to process my order... they are also unreachable via phone or email. STAY AWAY!
I have ordered from Jen's Scrubs three times. I always get my items. It takes a little longer to receive than some of the other sites, but they do arrive. Twice, I have needed to exchange an item for a different size. The process is not as easy and user-friendly as other sites and it takes a day or so to get a response from Customer Support. You are charged a fee to exchange or return an item or items. I do not like that. Their prices are good though, so if you know exactly what you want and what size you need they are ok to order from.
When I ordered my scrubs, in the usual sizes that I order them, the one top was too small. So in order for me to get a larger size I not only paid for shipping the first time, I would have to pay for shipping again to return and receive the new top.
Instead, I returned the too small of scrub top and purchased the exact same top at a less expensive price with free shipping from a vendor on eBay.
I have through the years purchased quite a few scrubs from this company and I thought that in the light of that they would at least send me an exchange at no cost.
With the companies that are out there I dont believe I will use Jens scrubs any longer.
Purchased 2 items, sent one back. Was refunded $17 of $33. It was explained that 9.99 for shipping and a discount of $6 was deducted from the refund. A credit of 9.99 was offered after I inquired why only half was refunded. The credit was declined. Cannot justify using a retailer that keeps half when the product was returned without defect. Horrible service.
When you place an order it appears you can return it at no cost. This IS NOT the case. You have to pay almost $15 shipping on 1 set of scrubs and then if you return them, another $8 in return shipping. You have to pay $23 and NOTHING to show for it. I HIGHLY recommend Do NOT order here. Most companies will send you a prepaid shipping label for returns. We will not be ordering anymore else.
I was hesitated to make a purchase from Jens scrub due the mixed reviews here but I went ahead and gave it a try anyway. Within a week my favorite Schetchers scrubs arrived. They were bag nicely and in perfect condition. Im glad I gave Jen a try. From now on, itll be my go to scrub store!
I got my product in good condition and in good time. Couldn't find what I wanted (white sleeveless lab jacket with pockets) anywhere else. Definitely recommending this site to my friends in healthcare.
Always kept me updated of the shipping progress. Quality product. Could have shipped a day or so earlier, but I understand that orders do take time to process. Scrubs still arrived less than a week after I ordered them, so no complaints here.
Glad I'm not the only one having issues with this joke of a company. Ordered scrubs on April 25 and still haven't received them. Multiple emails, phone calls without a response. These people suck $#*!!
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Placed an order over 3 weeks ago and still not a word as to where it is although they have already charged my account for it. I've called, emailed, messaged on FB... nothing. Steer clear of this business. Never again...
Please contact us at 877.672.0962 to resolve your order issue. We apologize for any delay.
Nurse week promo was not applied properly- I bought over $100 worth of scrubs. I asked for help via the chat function and the person that responded just told me it would "show up in my cart." It sounded condescending... I buy from your company regularly for our employees and considering switching at this point due to this and other past experiences.
We apologize for any issue. Customer Service is our #1 priority. A customer service specialist will reach out to you directly to help resolve your issue.
I placed an order on April 22 and still have not received my order. I have called customer service which went to a non working extension. I then tried to call to place an order on the phone however no response there either. I am assuming this company must be going out of business. They readily take your money and do not fulfill your order. It will show awaiting fulfillment... I wish I had read these reviews prior to placing my order; but shame on me I did not... I would seriously suggest that the Internet site should be removed as it does nothing but steal from people... Last I knew this was illegal...
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Jen's Scrubs has been my go to scrub shop for years! They have an awesome return policy that lets you exchange scrubs for different sizes, etc for free so you can find the perfect fit! This helped me out so much when I recently changed sizes and was having trouble getting a well fitted pant. They also run frequent promotions and specials. I never pay full price for scrubs!
I am always so happy with my experience here at Jen's Scrubs! Prices are always the best, and as a larger lady they always have many options for my size too. Haven't ordered from anywhere else in over a year!
I ordered some scrub pants and tops from Jen's Scrubs website and I honestly got very good customer service and quick receipt of my scrubs. I was worried after I had read the bad reviews but I'm not sure what the deal was, because I received quick replies to my messages and a prompt delivery. I'm really happy it worked out the way it did and would order from this site again!
I ordered maternity scrubs for my daughter-in-law. Not only is she pregnant, and needs maternity, she is very tall. Your company offers the longer length in the maternity slacks. She was very happy with the fit. They were also on sale and I received the order really fast. I would suggest that you offer more colors and maybe a couple of different styles of maternity tops.
A pharmacy our size, have been looking for a specific pretty much everything; scrubs brand, embroidery, and of course fast and profissional customer service. Neil showed all of this in few e mails and follow up phone calls. We ordered 18 pairs of scrubs and they are shipped in less than a week. That's efficiency.
We definitely will be loyal customers.
Thanks.
I have ordered from this site more than once and always have a great experience. I did have to return the pants due to them being way off in size, but they exchanged them with no problem.
I had a good experience with Jen's scrubs. My only problem with buying new scrubs online is the regular sizes are often too short and sometimes the tall sizes are too long. Its the price for ease on the internet. I may have to start heading out to the brick and mortar shops in the future to find the brands and fit that suit me best.
Overview
Jen's Scrubs has a rating of 2.4 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any issue. Jen's Scrubs offers free exchange shipping as noted on our website with a complimentary UPS label. You can always contact us for assistance via email at customerservice@jensscrubs.com or phone 877.672.0962. A customer service specialist will be happy to help.