Dress came in torn and not as described. Reviews online are fake and all bad reviews are subject to "review" but never posted on their website. Their customer service is appalling and you have to pay to return their garbage quality. Your only options are to pay to have it returned and get 100% compensation (when shipping is over $60+) or get 10-15% compensation and not return it. It's a scam and a fraudulent business and I'm surprised they're still in business
Haven't got my thing's. Very disappointed! I wish they had better customer service. I ordered my things a whole to months before my birthday and now it's the week before my birthday and there still not here
I would give them 0 stars if it was available. I placed my order over a month ago and I still haven't received an order. I didnt even recieve a email confirmation. I had to constantly email them to check on my order and they will say wait 3-5 days which turned into a month. Then they started to lie and say my order is now out of stock and they will refund me, but it's still showing available on their website. They also have fake reviews on their site. They change the dates to make them seem relevant. By any means do not purchase from them and waste your money and time. I am now waiting for a full refund. Run!
After buying it, I washed it and put it in a dryer, and it survived very well without shrinking or anything else. The fabric is very comfortable to wear and the seams are well processed. I like it so much that I will buy it again and again.
I want this to give me the option of ZERO STARS! I ordered a pair of shoes in the beginning of April exactly a month before I needed them for a wedding. And it's now the end of June and there STILL not here! I've spent $70 on these. I go back to the same site and they're selling them now for $30. Ladies and gentlemen, this is not due to covid19. This is wrong. DON'T order from them. Don't waste your precious time.
Please please please please please please don't buy from this place. I don't care what you buy it's going to be fake $#*! plastic knock off junk from China. The clothes are pictures from internet sites and they make a fake copy of it and sell it to you. The reviews are fake $#*! well. Save your money and buy somewhere else. What a waste of my hard earned dollars.
After constant emails of not getting my items I recieve this at 4am. Do not set your self up and even waste your time trying to order from them. Now let's see if I get my money!
N*******
Dear
Good day!
Sincere sorry for waiting so long.
But this item # ************** is out of stock now, would you like us to return $31.07 to your original payment account OR present a Cichic store coupon of $32-OFF to order some other products? Wait for your reply.
Please accept our sincere apology for our faults. Thanks for your understanding and patient
Pls. Help reply asap. Thanks!
Best regards,
Lemon Zhou
Your Cichic Support Center Team,
Support Department
Please, do not buy from this seller. It is a waste of money and time. When you email them about returning, mind you is only 7 days, they give you the bare minimum for answers. I feel as if to force you down to the 7 days in which you will not be able to return.
The item I ordered, Army Green Camouflage Pockets High Waisted Button Hippie Haren Casual Cargo Long Pants XL fit like an XS. I kept going back and forth via email with the seller until I settled for 20% refund of 3.81. Item cost 19.99. I gave a review on another site, and the seller asked me to contact them to negotiate. I send the order number, screenshot of the review and their response. Their response was, "What is the sku number?"
Terrible product and horrific customer service.
Please, do not waste your money and time!
I bought a faux fur coat and they sent me some other random piece of junk. I doubt they even stock the item I bouught. Gave me some crazy rant about not funding refunds for an item I don't like. Wtf?! These people are scammers. Avoid like the plague.
Will not issue a refund, delivery time is months, and quality is poor. It took over two months for my product to arrive. Sizes run very small. Products aren't durable. Customer service will not issue a refund.
I must comment, this one is really super good. I wanted to take a picture, but found that I couldn't take it as it really was. It's a bargain at this price. I was a high school student and bought a pair of trousers in cichic. I wanted to wear them at school. The school uniform was too sticky when sweating, so I bought this. There is no need to say about the clothes version, it is really good.
Order a dress even paid for expedite shipping and never got the dress. NEVER ORDER from this site. I have sent countless emails to their "customer service" representatives and still awaiting a response.
I strongly recommend NOT purchasing from this company. The fact that they are charging American currency for crap coming from China is basically just a scam. I was very excited about my order and I can even wear it. Mostly because it stinks of chemicals like formaldehyde. The seams are coming apart befor even putting on and the sizing is too small and the material is cheap. Costumer service offers 10% back. What a joke! DO NOT SUPPORT THIS COMPANY!
I would give 0 stars if I had an option, crochet two piece ended up being some sort of cheap fabric cut out. I guess what do you expect for 25 dollars.
Will never buy anything from here ever again.
Never been so frustrated and disappointed with any order. Ordered 29th Dec 2019 and received the order only yesterday 12th Feb. 2020.
Had two wedding an dnd never got the dresses on time. Had to order two dresses from somewhere else for the weddings.
Wrote about 50 emails got the same reply as
Processing time + shipping time = delivery
After complaining to get a proper answer th ery wrote be patient.
Really!
Worst material an d fit. Looks awful. Nothing like the picture.
Do not spend your money with this company they will rip you off. The wedding dress I ordered did not look like the pic the size chart was wrong and I had paid extra for shipping to get it before my wedding and it arrived 3 weeks afterwards it had taken about 3 months to get this dress that was very cheaply made the customer number is not a real number and if u email them they will not reply... WARNING SCAM...
I would have given a zero star if it was available.
I ordered my dress on May 8, I also paid $17 for expedited shipping. My dress should have been here no later than Wednesday, May 20th, which would have been 5-8 business days just as their "expedited shipping" stated on their site. It is now May 22nd and I still don't have my dress. I have emailed them only to receive responses such as "it may take longer due to COVID-19, however, their site did not specify that COVID-19 would cause delays in shipping. If you are a reputable business, then your job is to notify all your customers that a virus is going to slow down shipping. Otherwise, it that isn't the case, ship the product when you are supposed to. Don't offer expedited shipping if you don't intend to ship it that way. I have asked for a refund of the $17, but no response to that as of yet.
If I could give a zero I would! They ship from Ohio but if you want to return then they tell you it has to ship back to China on your dime! They will offer you a small compensation knowing that shipping to China is very expensive!
NEVER ORDER FROM THEM!
Plus nothing fits correctly and made poorly!
Delivery date for the supposed to be 10 business days at the 14 business days and it's been 40 business days I still haven't received my order I'm very dissatisfied when I contacted customer service they just keep repeating the same quote be patient please which is very irritating when that's all I am doing is being patient.
I don't know what to say except "GREAT". I received my clothes within 10 days, and the logistics speed is worthy of recognition. I love cichic so much.
Overview
The company has garnered a mixed reputation among customers. On the positive side, many reviews highlight the quality and comfort of the clothing, as well as the appealing styles and competitive pricing. Customers express satisfaction with their purchases and commend the fast shipping and responsive customer service. However, significant concerns arise regarding order fulfillment, with numerous complaints about undelivered items and poor communication, particularly regarding customer support. The lack of a direct contact method and slow responses have led to frustration among customers, indicating a need for improved service reliability and support mechanisms.
This summary is generated by AI, based on text from customer reviews
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for this problem.We will improve our products quality and customer service.