From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
I bought a Tag Heuer from one of their dealers on Chrono24. It turned out to be a fake. When I traded it in the new dealer found this out. I've written several emails with documentation etc but they are basically ignoring the complaint, saying this dealer is no longer with them and now does not trade. Apparently it's up to me to sort it out. I've lost £850 and what makes it worse is they have been happy to take several thousand off me in other watch purchases.
Absolutely great resource - checks all the boxes with regard to watches - pictures, specifications comparative perspectives, value trends, availability and more!
Great experience, chronos24 keep the money until you receive the watch and let them know that everything is ok
I know nothing about watches. When I wanted to purchase a luxury watch as a gift, a friend recommended Chrono24 and I'm so glad they did. The seller was amazing and the app was so easy to use!
I used to be able, as a customer, to jump right to the "current listings" for a particular seller, allowing both browsing, and a means to secondarily assess what type od Seller I'm dealing with. Not having that feature available as of a couple of weeks ago now makes me leery of transacting with unknown sellers, and, thus, significantly less likely to purchase merchandise. In fact, I passed on a rather nice piece I would likely have bought otherwise. Please bring this feature back, as everything else about the C24 experience is perfectly satisfactory, other than the mysterious behavior of overseas shippers (which C24 cannot control, of course).
Great site And very informative. I am happy with how they handle everything
Chrono 24 is great for helping match a buyer and seller. Great reputation for above board purchases.
Chrono acts a listing company for the actually seller. The check out through Chrono was a little difficult. I received the watch and everything was as described.
Very easy to purchase on Chrono 24. All emails were answered promptly. Excellent experience. Would use Chrono 24 again for a future purchase.
Difficult to navigate the sale and to communicate with seller directly
I attempted to purchase this watch from another dealer first.
It took a week for me to learn that they did not have the watch.
I reordered with Wear the Time.
This transaction went flawlessly.
I appreciate Chrono24 overseeing both transactions.
I've bought nine watches on Chrono24 from all reputable dealers at great prices with accurate descriptions. I returned a couple, and it was very easy to return.
Chrono24 has earned my trust. Will most likely purchase again from this platform.
Had to cancel my order and redo it as the shipping address changed, and both the call in and email customer service were great, and the refund and subsequent new order couldn't have been processed faster. Thank you!
Quick and easy.
Staff was very helpful.
I would recommend chrono24.
My 2nd purchase on Chrono24 - v safe, love the functionality and the communication with dealers is fantastic. I now have a new hobby :D
I've bought three watches through Chrono, and each transaction was exactly as I hoped. Very much appreciated!
Had to cancel but still waiting for the watch to be fixed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members