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Chrono24Reviews 2,974

4.3

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From the business

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


chrono24.com
Founded in 2003
Karlsruhe, CA
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Chrono24 Reviews Summary

Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.

This summary is generated by AI, based on text from customer reviews

service
114
value
106
shipping
102
quality
103

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Perfect
August 5, 2022

Extremely pleased with the trust worthy integrity of the company/s. The pictures and descriptions were spot on accurate and I will definitely be buying from here again.

Date of experience: August 5, 2022
Florida
2 reviews
0 helpful votes
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Root Beer 2021
August 4, 2022

When purchasing Rolex of considerable value Chrono24 escrow service that keeps the transactions accountable to each party.

Date of experience: August 4, 2022
Maryland
1 review
0 helpful votes
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Professional and efficient
August 4, 2022

Great experience from start to finish. Recommended.

Date of experience: August 4, 2022
Romania
1 review
0 helpful votes
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Missing the most important point!
September 3, 2022

I am a buyer and a collector ( 80 cars, 30 motorcycles, 40 watches, 300 mint cars), I decide to star piquet watches and in one week I bought 3 thru your company total value 40 thousands dollars and like another 3, but…

The Positive
Very friendly use, love the purchase escrow ( incredible), good explanation and great dynamics and fotos, the message is great too.

The Negative
1-You bother with too many emails, we are busy people reduce them at list 50% please.
2-It is OK YOU Make your money but dont wash your hands in the most important part, SHIPPING! MUST BE YOUR RESPONSABILITY!
3-YOU have the most important piece "the buyers " and they will buy stuff of 10 thousand to 1 Millon dollars with out minimum advice of how much will cost customs duty's …? That is insane, YOU must hire one of the 100 worldwide brokers to take care that and give us a piece of mind when buy abroad.
4- the most exiting and interesting part is buy from non dealers sellers, please involve more to let the buyer feel more confortable with them.

Hope you appreciate my first comments

Date of experience: August 4, 2022
Georgia
1 review
0 helpful votes
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Great place to buy!
August 2, 2022

Great sellers on this website with very trusted dealers and checkout process

Date of experience: August 2, 2022
Michigan
1 review
0 helpful votes
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Sale was easy, felt very secure
August 2, 2022

Not much else to say. The website functioned well and connected me with a reputable buyer

Date of experience: August 2, 2022
Idaho
1 review
0 helpful votes
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Excellent Resource
August 1, 2022

Chrono24 was a valuable resource for me as a buyer. I was able to access ample information in order to pinpoint my purchase. The dealer that I chose to buy from was excellent so the value in working with Chrono24 was further substantiated. I would not hesitate to utilize Chrono24 again in the future.

Date of experience: August 1, 2022
Rhode Island
1 review
0 helpful votes
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Love it!
July 30, 2022

I am a experienced shopper and as such I can tell immediately if my journey is going to be a positive one, I was very comfortable from beginning to end and for that I am eternally grateful, thank you!

Date of experience: July 30, 2022
California
2 reviews
0 helpful votes
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Professional at every stage
July 29, 2022

Fantastic experience. Highly professional, smooth and courteous. Love the watch and look forward to the next purchase.

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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Very pleased and on a roll...
July 28, 2022

I've recently gotten back into the game (obsessing over watches) and purchased a few exclusively with Chrono24. I particularly appreciate the transaction process. The layout of the site is superb, close up detail pics are the norm, and the ease and security of buying has been stellar. Furthermore, they answer the phone should you need to reach them. I've had to call a few times to confirm wire information and each time I was promptly connected. Top notch outfit, couldn't be more pleased!

Date of experience: July 28, 2022
District of Columbia
1 review
0 helpful votes
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Total Experience
July 28, 2022

I looked at several websites selling watches but Chrono24 stood out above the rest. The user experience is second to none and the selection is everything you want and then some. This is your one stop shop for luxury watches!

Date of experience: July 28, 2022
New York
1 review
0 helpful votes
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Chrono24 is the best place on the internet to buy a watch. They have the largest and best selection and they make the whole process very easy. My watch transaction was seamless and easy and look forward to my next one.

Date of experience: July 27, 2022
New York
1 review
0 helpful votes
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Professionalism and Peace of Mind
July 27, 2022

My experience, with two purchases on Chrono 24, a new Omega Railmaster and an Omega Seamaster 300 M Electric Blue, has been a completely stress free experience. When I phoned with concerns or questions the agents I spoke with were exceedingly helpful and professional. Therefore, I highly recommend Chrono 24 to anyone seriously considering a luxury watch purchase.

Date of experience: July 27, 2022
Georgia
1 review
1 helpful vote
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International transaction fee
August 26, 2022

Don't know why I was charged an international transaction fee by my bank. Buying on this site should avoid that if you all invest in your infrastructure.

Date of experience: July 27, 2022
California
1 review
0 helpful votes
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Excellent service.
July 26, 2022

Very easy to deal with. Quick response. Quick delivery.

Date of experience: July 26, 2022
New Jersey
1 review
0 helpful votes
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Watch purchase
July 26, 2022

I like the escrow purchase. C24 makes the purchase seamless and safe. Unfortunately not all sellers participate which limits their appeal to me.

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Perfect purchase!
July 23, 2022

We saw the watch that we liked. The process of purchase - especially the communication, escrowed payment and tracking was seamless. I am going to be buying again.

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
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Bubble international
July 23, 2022

Easy to purchase. The search features are great. A wide variety of watches.

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
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Good app
July 22, 2022

Apps great. Not buggy, no ads, good personal feed, etc.

Give web dev team and whoever reads these reviews a $$$$ raise. They deserve it

Date of experience: July 22, 2022
GB
1 review
7 helpful votes
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I bought a Tag Heuer from one of their dealers on Chrono24. It turned out to be a fake. When I traded it in the new dealer found this out. I've written several emails with documentation etc but they are basically ignoring the complaint, saying this dealer is no longer with them and now does not trade. Apparently it's up to me to sort it out. I've lost £850 and what makes it worse is they have been happy to take several thousand off me in other watch purchases.

Date of experience: July 22, 2022