Chrono24 has a rating of 4.7 stars from 2,949 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Everything was easy and fast!
Great experience!
Product came as described
The Chrono24 site has an excellent selection, high-quality images of products, and overall very good follow-up after purchase, all of which instills confidence in the buying process.
I have dealt through Chrono24 for a couple of transactions now, one of which ended up as a cancellation on my part. They were very accommodating and helpful and, quite frankly, made a potentially difficult transaction very easy and secure. The other transaction was a completed purchase of a new item. There were some issues unrelated to them (US Customs), and they followed up throughout the transaction to make sure that all was going as it should. I am fortunate that I did not experience some of the issues that other reviewers have had, so of course I would have less negative feedback to share and leave a good review.
I wouldn't consider using any other company to make a purchase such as a fine watch as I felt protected and felt assured that the transaction was proceeding as it should, safely, securely and in a timely manner. I would feel more confident purchasing a new watch than a new one based on some of the feedback but my experiences were good.
I only wish they would allow you to use Discover and the Affirm rates are usurious despite having an above 800 credit rating.
I went on Google to find a new company to add to my watch collection and I found these guys and ended up purchasing a Rolex saved about 15% from where I can buy it anywhere else. Thank you fellas.
Each watch purchase has been flawless. Great communication with the sellers, fast shipping and mostly, the pieces have always been exactly as advertised.
Chrono24 displayed the watches in a very useful way. The pictures were good and the explanation of the watch was super. Searching for things is fairly easy.
You should be more transparent when you conduct business from overseas. My bank charged me a 500 fee cause the escrow is in Luxemberg, and you, of course, dont give a f**k.
I have used chrono24 to survey and then purchase a new watch, I am very satisfied with the overall service the site provides
Especially the trusted checkout option.
So far I think it's great but have not had a dispute so that would be the true test. Internationally recognized with a great selection to choose from.
I received my favorite watch, above all amazing, it was packed very carefully, and delivered quickly. I will buy another one from this dealer it will be Omega...
I have purchased two high value items via Chrono24. The security, efficiency and ease of use is second to none. I will certainly use Chrono24 again.
Highly Recommended!
Platform is fun to use.
Experience with dealers has been professional.
Didn't have to use Chrono24's customer svc but believe the dealer had to and that went smooth
I had a great experience with plenty of assistance.
Thank You
Very professional business and extremely customer friendly! Highly recommended! Very easy to navigate website and a plethora of exquisite merchandise! A+ business all around!
I wanted to buy an expensive (from my perspective - thousands of dollars) used Watch but was nervous about getting ripped off. Well you hear the stories, don't you? "What kind of moron would send thousands of dollars to someone they'd never met for something they'd never seen?" Anyway, I liked that Chrono24 provided transparency to who they were and how they operated. There was a ton of info available on the process used to make a purchase. I especially liked the use of the escrow with the seller to facilitate the purchase safely, and the 14 day 'return for any reason' clause. These were essential for me to take the purchase step! Having read the Chrono24 info I reviewed them through various independent blogs, articles, and other reviews. By and large the reviews were very good. Where they weren't so good it seemed to me that often times the buyer had made an error, perhaps misunderstanding the buying process for example. Nowhere did I read that Chrono24 facilitated the sale of fake watches or anything like that. And where relevant (not too often) people seemed happy with the returns process. I got enough confidence in the service and protection provided by Chrono24 to make a significant purchase and I have no regrets. I would, without hesitation, use them again.
My first high-end watch purchase went perfect on Chrono24. Why would I use another service?
I already have bookmarks of saved Chrono24 searches, and I am looking forward to my next transaction!
Chrono24 have a great selection of watches and competitive prices. There are also so many fake sellers, where the seller don't have the watch they advertise. It is a bait and switch.
My experience was very satisfying. The website is laid out nicely and the information clearly presented. The customer service was excellent. I will definitely book mark this site and use it again!
I have had many transactions at Chrono24 and have never had a problem. All watches I received were genuine. The entire process is well done. I much prefer Chrono24 over many other sites.
Never buy a watch from a private seller. Trusted Checkout doesnt cover if you buy from a private seller. I bought a Rolex it was fake. Seller said he would take it back. I shipped it back and he said it was not the watch he had sent. Smart trick. So now my money is at Chrono24 and they dont even answer to evidence from the Danish police. They keep my 7500,- Euro and say they want me to winn a trail against this private seller from Holland. This is imossible and Chrono24 knows that. I wonder how much money Chrono24 cash inn this way. Please contact me at infoatradioactiv. Dk if you have had simular experience.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.
Dear Tim,
Thank you for your order and feedback. We regret to hear you had issues with your transaction. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team