On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a bit of trouble wiring the money to Chrono24, but once I got it done the transaction was very smooth. My representative was pleasant and helpful. The watch arrived a day early!
This was a fast and reliable transaction…I felt very comfortable throughout the whole process.
Great from start to finish. Very quick conversation and also shipping.
Great selection; you can count on authenticity and good prices.
Have used to buy and sell 10X over. So far, transactions have been quick and trouble-free. Their platform provides access to a customer base far surpassing what you can get on Ebay, FB, or other services.
Unfortunately, Chrono24 charges an additional fee of 2% for the privilege of paying with American Express. I find this policy objectionable, especially in a market for such high-end products.
Chrono 24 was great to work with! They were friendly and responded very quickly to my questions.
Most recent purchase was 3rd timepiece from a Chrono24 professional dealer including one overseas, frictionless purchase. Buy with confidence.
I love the site for browsing or purchasing. It's become my go-to watch shopping tool.
My experience with Chrono24 and Hachimura Watch Japan was excellent! The 14 day escrow approach is a great business model for buyers. Communication and paperwork from Chrono24 was excellent. The seller Hachimura Watch Japan provided extremely fast responses and pictures for my questions. They shipped by FedEx the same day I ordered the watch. I ordered it on Sunday night US time and it shipped Monday from Japan to Texas arriving on Wednesday! There was one online US customs form I had to complete as an individual buyer. The watch was very well packaged, brand new and exactly as described. I recommend Chrono24 and this seller and would order from them again.
My sellers description was not translated so I made an assumption that was inaccurate. I expected the complete set, watch, buckle, and all papers. Only received the watch.
Chrono24 has a series of steps in its process to purchase that really make the customer feel comfortable and assured that they are getting authentic and accurate service. I highly recommend Chrono24
Saw a Watch that I liked, price was competitive! 72 hours later I had my watch
Great watch. Great communication. Quick safe sale. Thanks very much.
Everything when fine. I would recommend to anyone.
Chrono24 is a excellent venue to buy / sell or trade on. The site is very well done, and very secure!
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.