Chrono24 has a rating of 4.7 stars from 2,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I had the pleasure of importing my first omega from Japan with a seller on chrono24. I found the platform user friends and I had piece of mind with the escrow service for me as the end buyer. I plan on doing business on this platform in the future
I am a watch collector/enthusiast and I'm extremely thankful for the Chrono24 website/app and the Chrono 24 services. All of my many experiences as a buyer and seller have been trouble free. I have peace of mind using Chrono24 to buy and sell my watches. I also enjoy their magazine and market reports etc. Kudos to the Chrono24 team.
I have bought several watches through Chrono24. The process is seamless, and communication and shipment tracking is top notch. Their certification program is also great when dealing with higher value watches.
It was my first experience with Chro 24. I had my reservations but all the reviews that I read beforehand gave me confidence in making my first transaction. I wasn't disappointed. Doing business with Chrono 24 exceeded my expectations. I'm looking for my next watch now!
Being a hard core car guy since my youth, of course I have been looking to treat myself to the Tag Heure, Monaco, Caliber 12 watch that the coolest car guy, race driver, and movie star, Steve McQueen, wore. I finally decided to pull the trigger. Began the search once again. Chrono24 has always been one of the places I searched for the right buy, but never used them before. However, the reviews I read seemed to stack up more to the plus side. The seller I found was Las Vegas Jewelry & Coin Buyers. I almost passed on them because of how many horrific reviews they have. That said, they have just as many, maybe a little more great reviews. Having family in that business in Brooklyn NY, and having worked there in my youth, I am well acquainted with how insane many humans are when it cam to the value of their personal stuff, thus, I attributed 99% of the bad reviews to that. Longer story short, I went ahead with the purchase, dealt with Steve at LV jewelry & Coin, and they were 100%. Fast to answer questions through Chrono24, fast shipping, and bomb-proof packaging. The watch was used, but in like new condition. Could not be happier with the entire experience. I would highly recommend using both the Chrono24 platform and the Las Vegas Jewelry & Coin Buyers establishment if they have what you want. Thanks guys!
Every single purchasing experience has been outstanding. This is definetely my preferred site to purchase expensive watches without having to worry about being scammed.
There description was spot on, the watch was in great condition was delivered and processed quickly, had a small problem with the UPS facility was attempting to schedule a pickup but the Longwood Florida facility was permently closed down so I had no idea where the watch was located.
This was my first order with Chrono24 and it was awesome! Great watch, great price, great dealer, great experience. I will definitely be ordering more.
I have several purchases from Chrono24 and always find what I am looking for. The best Dealers and excellent, fast responses communication make doing business an excellent experience. Thank you for all the help. I'll be back for another watch!
Another smooth transaction with chrono24. Fast shipping & easy shipping. Also the watch was as advertised. Thanks again
Good efficient experience. Buyer communicated well and I would do it again if I needed another watch
I purchased the Omega Speedmaster 007 from the website. The watch was listed in the $300 - $400 range. After which, I was contacted via email by Chrono24 support and advised in full transparency that the watch grade I purchased (not as described on the website by the way) was a 7 and if I wanted the grade 12 as described on the website I would need to pay an additional $700 - $800. The process made me nervous and canceled the order before product shipping. Excellent communication - fully transparent - watch wasn't for me - and I thought maybe I misunderstood the website description. Chrono24 agreed to the cancellation and advised me to stand by for refund. That has been almost two months ago. Weekly emails have been sent to Chrono24 asking, respectfully requesting, demanding refund. Always prompt and always polite the response is apologies we are working on it. The company deserves 5 stars based on customer service, except I don't have a watch and they have nearly $400 of my money. On one hand to be so responsive and professional and on the other to seem so misleading and distrusting is gross, but honestly what did I expect dealing with knockoff watch manufacturing. If they were willing to steal the design of another company than why wouldn't they steal from me. I allowed myself to play the fool for a cheap trick - don't be me in this scenario!
Great experience. Been kept up to date with all the steps need it to complete the transaction. I would use this again.
I tried using my MC card but Chrono24 processing wouldn't take it kept rejecting. I called my bank and they verified that I was making the purchase and the amount of the purchase. I was told by my bank to wait a bit and so I did. The MC never went through. I then tried my Visa, which also didn't go through. I check the bank and there wasn't an issue, I evently talked to Ken the Dealer I was buying the watch from and he called his rep and the next morning my MC still wouldn't go through, but my Visa did on the first try. I felt this worried the dealer unduly as he was hold the watch for 24 hours and I was worried my self as I have not had that kind of problem with my CC's before. In the end it all worked out and I am sure the dealer was happy, to make the sale and I am happy I made the purchase from such understanding dealer.
This is my 3rd or 4th time purchasing something from Chrono 24. With the exception of a shipping delay (Not caused by seller or Chron24), this was a smooth sale of a beautiful piece. The Bluesy is my "grail" watch! Super pleased
Accurate and easy to navigate with some very good deals. I have used them quite a few times. And they are there if you have a problem.
Trust worthy and easy purchase. Very easy site to navigate. Easy to communicate with seller. No delay with payment and shipping.
Chrono24 is a great way to buy watches. Haven't bought from a private seller yet, but working with the ADs on the site was great.
Watch looked like new, shipping was super fast and packaging was excellent. Will be taking it to tag store to have it checked out to be sure 100%.
Houbidou and Chrono24 are amazing. If you use Houbidou to buy your Swiss watch and use the Chrono24 platform, you are winning.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.