business logo of Chrono24

Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
This company does not typically respond to reviews
How would you rate Chrono24?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Catherine W.
Unfollow Catherine W.
Send Message
Share Review
Report Review

My Seiko SPB147j1 purchased
February 1, 2025

Wow, A+ customer service, seller updated me point by point of shipping status, fedex missed placed my package somewhere in their facility for couple days, seller reached out asking if there was anything they can do on their end, now that's service, thank you Dealer Hachimura Watch Japan (TC-*******).

Date of experience: January 22, 2025
Colorado
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

So far so good
March 23, 2025

Bought 2 watches so far, and everything has gone as planned. Easy

Date of experience: March 13, 2025
New York
1 review
0 helpful votes
Follow Phuong F.
Unfollow Phuong F.
Send Message
Share Review
Report Review

Found my luxury watch in reliable website
January 27, 2025

Every time I make a phone call, there will be someone who is knowledgeable and answers questions promptly. I always satisfy with my responses from the staff.

Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
Follow Taylor W.
Unfollow Taylor W.
Send Message
Share Review
Report Review

Great Deal
January 17, 2025

Bought my first Rolex, a ******* datejust with a linen dial. Got an authentic watch in amazing condition for a great deal. When I got the watch in the mail I immediately took it to a trusted friend / watchmaker and he authenticated the watch and cracked it open to take a look at the movement. Everything was in amazing condition and nothing needed to be fixed - except for replacing a gasket.

Date of experience: January 6, 2025
California
1 review
0 helpful votes
Follow Arthur F.
Unfollow Arthur F.
Send Message
Share Review
Report Review

GMT Master II
February 23, 2025

Chrono24 provided a safe and professional purchase experience. I consulted with a retail rep over the phone who I believe was in Miami, with some questions about the listed seller and a few other inquiries and he was very helpful. I highly recommend the services of Chrono24.

Date of experience: January 3, 2025
Tennessee
1 review
0 helpful votes
Follow Tim J.
Unfollow Tim J.
Send Message
Share Review
Report Review

Smooth transaction as usual!
February 1, 2025

Every aspect with one exception went flawlessly. UPS had temporarily misplaced the package but Chrono24 stepped in for me and got it handled. Complete professionals!

Date of experience: January 22, 2025
Massachusetts
1 review
0 helpful votes
Follow Juan E.
Unfollow Juan E.
Send Message
Share Review
Report Review

1st place to search if you want a Luxury Watch!
February 8, 2025

Each purchase has became in a better experience! Most reliable place to buy a used or new luxury timepiece!

Date of experience: January 29, 2025
Michigan
1 review
0 helpful votes
Follow Heliberto R.
Unfollow Heliberto R.
Send Message
Share Review
Report Review

First time buyer
January 11, 2025

This was my first time buying with Chrono24 and I am impressed with the selection, detail and experience. Going forward, I will used them for future purchases and highly recommend them to anyone who is looking for a great watch and a great price. Thank you Chono24!

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
Follow Antonio F.
Unfollow Antonio F.
Send Message
Share Review
Report Review

Deserved Rating
February 8, 2025

Great experience throughout with Chrono24 - I felt very confident through the whole purchase. Very nicely done - Thank you

Date of experience: January 29, 2025
Pennsylvania
1 review
0 helpful votes
Follow Joyson P.
Unfollow Joyson P.
Send Message
Share Review
Report Review

First time buyer
October 27, 2024

I have been watching Chrono24 deals for quite some time and when an item of interest popped up, i was easily able to save it to my favorites and once I made the decision to purchase, the entire process was extremely smooth. In fact, this was way more seamless than I imagined. The constant updates and timely communication and speed at which my funds were verified were really way faster than I imagined.

Date of experience: October 17, 2024
New Jersey
1 review
0 helpful votes
Follow Yuri K.
Unfollow Yuri K.
Send Message
Share Review
Report Review

Thank You!
February 15, 2025

It was a wonderful and flawless watch purchase transaction. All steps taken were extremely professional.

Date of experience: February 5, 2025
Arizona
1 review
0 helpful votes
Follow Gerald D.
Unfollow Gerald D.
Send Message
Share Review
Report Review

Simple and straightforward.
February 15, 2025

Chrono24 was helpful in making the purchase simple, straightforward, and no hidden charges or surprises.

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Send Message
Share Review
Report Review

Great experience
March 5, 2025

My first time purchasing and the process was perfect!

Date of experience: February 23, 2025
Washington
1 review
0 helpful votes
Follow Brandy H.
Unfollow Brandy H.
Send Message
Share Review
Report Review

Fabulous Service
January 3, 2025

Dealer was beyond my expectations. Quick shipping. Flawless service from start to finish. I was leary of purchasing off the internet yet this experience changed my mind on online purchases. Absolutly fast shipping. So much communication about the watches location along its travels. Such great service. 10/10 would recomend

Date of experience: December 24, 2024
California
1 review
1 helpful vote
Follow Arthur S.
Unfollow Arthur S.
Send Message
Share Review
Report Review

Works for what it is made for
October 22, 2024

Overall the system works. Customer service is hard to get a hold of and they work UK hours so, it is a hit or miss trying to catch them if you live in the USA. I don't do a lot of my business here, yet the business I do has worked ok.

Date of experience: October 12, 2024
Florida
1 review
0 helpful votes
Follow Dale D.
Unfollow Dale D.
Send Message
Share Review
Report Review

Retirement gift.
October 29, 2024

Obviously a little apprehensive to make such a purchase totally online in the beginning. I did my research and became totally comfortable with Chrono 24. My purchase couldn't have been easier. Thank you!

Date of experience: October 19, 2024
Arizona
1 review
0 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Send Message
Share Review
Report Review

An excellent seller.
February 2, 2025

A fantastic, high volume, seller. Good communication. The watch was perfect and was delivered on time. Highly recommended.

Date of experience: January 23, 2025
Illinois
1 review
0 helpful votes
Follow Bill F.
Unfollow Bill F.
Send Message
Share Review
Report Review

Great products. Poor communication
February 11, 2025

Very poor response to inquiries. Need to fix when you have alot of competition. Best selection but other sites have much better response times

Date of experience: February 1, 2025
Texas
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Send Message
Share Review
Report Review

Big picture
January 30, 2025

Good experience. Would like a more comprehensive authentication option like eBay.
System and process works smoothly. Overall very satisfied.

Date of experience: January 20, 2025
Canada
1 review
0 helpful votes
Follow Jim B.
Unfollow Jim B.
Send Message
Share Review
Report Review

Poor service
October 25, 2024

DHL asked for additional information, after the watch was shipped. DHL changed the destination city. They thought "New York" was the city. It was the state. Chrono24 wanted the watch shipped back to the dealer, which meant paying the shipping charges in both directions ($300 each) and I still would not have my watch. Tried many times to phone Chrono 24. They never picked up the call.

Date of experience: October 15, 2024