Chrono24 has a rating of 4.7 stars from 2,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Wow, A+ customer service, seller updated me point by point of shipping status, fedex missed placed my package somewhere in their facility for couple days, seller reached out asking if there was anything they can do on their end, now that's service, thank you Dealer Hachimura Watch Japan (TC-*******).
Bought 2 watches so far, and everything has gone as planned. Easy
Every time I make a phone call, there will be someone who is knowledgeable and answers questions promptly. I always satisfy with my responses from the staff.
Bought my first Rolex, a ******* datejust with a linen dial. Got an authentic watch in amazing condition for a great deal. When I got the watch in the mail I immediately took it to a trusted friend / watchmaker and he authenticated the watch and cracked it open to take a look at the movement. Everything was in amazing condition and nothing needed to be fixed - except for replacing a gasket.
Chrono24 provided a safe and professional purchase experience. I consulted with a retail rep over the phone who I believe was in Miami, with some questions about the listed seller and a few other inquiries and he was very helpful. I highly recommend the services of Chrono24.
Every aspect with one exception went flawlessly. UPS had temporarily misplaced the package but Chrono24 stepped in for me and got it handled. Complete professionals!
Each purchase has became in a better experience! Most reliable place to buy a used or new luxury timepiece!
This was my first time buying with Chrono24 and I am impressed with the selection, detail and experience. Going forward, I will used them for future purchases and highly recommend them to anyone who is looking for a great watch and a great price. Thank you Chono24!
Great experience throughout with Chrono24 - I felt very confident through the whole purchase. Very nicely done - Thank you
I have been watching Chrono24 deals for quite some time and when an item of interest popped up, i was easily able to save it to my favorites and once I made the decision to purchase, the entire process was extremely smooth. In fact, this was way more seamless than I imagined. The constant updates and timely communication and speed at which my funds were verified were really way faster than I imagined.
It was a wonderful and flawless watch purchase transaction. All steps taken were extremely professional.
Chrono24 was helpful in making the purchase simple, straightforward, and no hidden charges or surprises.
My first time purchasing and the process was perfect!
Dealer was beyond my expectations. Quick shipping. Flawless service from start to finish. I was leary of purchasing off the internet yet this experience changed my mind on online purchases. Absolutly fast shipping. So much communication about the watches location along its travels. Such great service. 10/10 would recomend
Overall the system works. Customer service is hard to get a hold of and they work UK hours so, it is a hit or miss trying to catch them if you live in the USA. I don't do a lot of my business here, yet the business I do has worked ok.
Obviously a little apprehensive to make such a purchase totally online in the beginning. I did my research and became totally comfortable with Chrono 24. My purchase couldn't have been easier. Thank you!
A fantastic, high volume, seller. Good communication. The watch was perfect and was delivered on time. Highly recommended.
Very poor response to inquiries. Need to fix when you have alot of competition. Best selection but other sites have much better response times
Good experience. Would like a more comprehensive authentication option like eBay.
System and process works smoothly. Overall very satisfied.
DHL asked for additional information, after the watch was shipped. DHL changed the destination city. They thought "New York" was the city. It was the state. Chrono24 wanted the watch shipped back to the dealer, which meant paying the shipping charges in both directions ($300 each) and I still would not have my watch. Tried many times to phone Chrono 24. They never picked up the call.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.