Chrono24 has a rating of 4.7 stars from 2,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
I had a very good experience with Chrono24. They are easy to use and very effective. I will use them again to buy or sell a watch.
I both sold and purchased watches on this platform. 100% satisfied. Plus, I bought my brand new Cartier watch at a slightly lower price than in the boutique.
Good efficient experience. Buyer communicated well and I would do it again if I needed another watch
Smooth transaction. Kept me informed on every step. Felt very secure with financial care taken by them. Made sure I received my item and it was as described by seller before releasing my payment. This is my sec but with Chrono24 and I'm very satisfied with their professionalism.
In my communication with the dealer, we agreed that the dealer should pay the shipping charge. This was different from how the watch was advertised. The dealer had difficulty changing this on the invoice. I had to make three different calls to Chrono to get the invoice corrected.
Bear with why I gave a 2 star...
I bought a brand new watch from a Japanese dealer last year, which went absolutely brilliant.
However BEWARE! Of private sellers. Agreed on a price couple weeks ago for a watch, only for the guy to change his mind. Fair enough! However that same guy has just relisted the same watch we agreed on for double the asking price! Huh!
Totally unethical.
I purchased the Omega Speedmaster 007 from the website. The watch was listed in the $300 - $400 range. After which, I was contacted via email by Chrono24 support and advised in full transparency that the watch grade I purchased (not as described on the website by the way) was a 7 and if I wanted the grade 12 as described on the website I would need to pay an additional $700 - $800. The process made me nervous and canceled the order before product shipping. Excellent communication - fully transparent - watch wasn't for me - and I thought maybe I misunderstood the website description. Chrono24 agreed to the cancellation and advised me to stand by for refund. That has been almost two months ago. Weekly emails have been sent to Chrono24 asking, respectfully requesting, demanding refund. Always prompt and always polite the response is apologies we are working on it. The company deserves 5 stars based on customer service, except I don't have a watch and they have nearly $400 of my money. On one hand to be so responsive and professional and on the other to seem so misleading and distrusting is gross, but honestly what did I expect dealing with knockoff watch manufacturing. If they were willing to steal the design of another company than why wouldn't they steal from me. I allowed myself to play the fool for a cheap trick - don't be me in this scenario!
First time buyer. Very disappointed. I sent an email to initiate a return and refund and no response.
Great experience. Been kept up to date with all the steps need it to complete the transaction. I would use this again.
This website is perfect for my needs, as I search for watches with few examples for sale. The key is their worldwide scope, in addition to appropriate security features that allow one to deal out-of-country with confidence. I have used this website on several occasions, always with the desired results.
I have purchased here before and will again in the future. No problems this is my fourth purchase. I highly recommend Chrono 24 to anyone looking to purchase a watch
Accurate and easy to navigate with some very good deals. I have used them quite a few times. And they are there if you have a problem.
I have been using the Chrono24 platform for over 5 years to sell and buy timepieces. Very reliable. The process which includes authentication is flawless.
The buying experience was great, easy to navigate and look at items. Seller was responsive.
Trust worthy and easy purchase. Very easy site to navigate. Easy to communicate with seller. No delay with payment and shipping.
Not the first time I buy/sell a watch on Chrono24. This one was as smooth as always, and the escrow process gives me piece of mind. The watch was as described.
I have been looking for this watch model for a long time and I have only found it in Japan. Honestly, I was a little afraid to order it online directly from Japan but I had a very pleasant surprise, the watch arrived to me very quickly, it was packed very well, it looks exactly like the pictures on the company's website and I am extremely satisfied with the purchase! I highly recommend this company and thank them very much for the seriousness and speed of honoring the order!
Chrono 24 is my trusted watch location service with a trusted escrow account that protects the seller as well as the buyer. Quick to answer questions and step in if needed.
Real customer service, professional and knowledgeable staff
The payment and communication were fast and smooth.
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.