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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
This company does not typically respond to reviews
How would you rate Chrono24?
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Virginia
1 review
0 helpful votes
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Good experience
March 29, 2025

I had a very good experience with Chrono24. They are easy to use and very effective. I will use them again to buy or sell a watch.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
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Excellent source of high quality watches.
March 13, 2025

I both sold and purchased watches on this platform. 100% satisfied. Plus, I bought my brand new Cartier watch at a slightly lower price than in the boutique.

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Efficient and safe (I hope)
April 28, 2025

Good efficient experience. Buyer communicated well and I would do it again if I needed another watch

Date of experience: April 18, 2025
Virginia
1 review
0 helpful votes
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Flawless
February 20, 2025

Smooth transaction. Kept me informed on every step. Felt very secure with financial care taken by them. Made sure I received my item and it was as described by seller before releasing my payment. This is my sec but with Chrono24 and I'm very satisfied with their professionalism.

Date of experience: February 10, 2025
Missouri
1 review
0 helpful votes
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Change Shipping Charge
February 14, 2025

In my communication with the dealer, we agreed that the dealer should pay the shipping charge. This was different from how the watch was advertised. The dealer had difficulty changing this on the invoice. I had to make three different calls to Chrono to get the invoice corrected.

Date of experience: February 4, 2025
GB
1 review
4 helpful votes
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Bear with why I gave a 2 star...
I bought a brand new watch from a Japanese dealer last year, which went absolutely brilliant.
However BEWARE! Of private sellers. Agreed on a price couple weeks ago for a watch, only for the guy to change his mind. Fair enough! However that same guy has just relisted the same watch we agreed on for double the asking price! Huh!
Totally unethical.

Date of experience: October 31, 2020
California
1 review
0 helpful votes
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I've been had
April 19, 2025

I purchased the Omega Speedmaster 007 from the website. The watch was listed in the $300 - $400 range. After which, I was contacted via email by Chrono24 support and advised in full transparency that the watch grade I purchased (not as described on the website by the way) was a 7 and if I wanted the grade 12 as described on the website I would need to pay an additional $700 - $800. The process made me nervous and canceled the order before product shipping. Excellent communication - fully transparent - watch wasn't for me - and I thought maybe I misunderstood the website description. Chrono24 agreed to the cancellation and advised me to stand by for refund. That has been almost two months ago. Weekly emails have been sent to Chrono24 asking, respectfully requesting, demanding refund. Always prompt and always polite the response is apologies we are working on it. The company deserves 5 stars based on customer service, except I don't have a watch and they have nearly $400 of my money. On one hand to be so responsive and professional and on the other to seem so misleading and distrusting is gross, but honestly what did I expect dealing with knockoff watch manufacturing. If they were willing to steal the design of another company than why wouldn't they steal from me. I allowed myself to play the fool for a cheap trick - don't be me in this scenario!

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
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Disappointed first time buyer
April 2, 2025

First time buyer. Very disappointed. I sent an email to initiate a return and refund and no response.

Date of experience: March 23, 2025
Germany
1 review
0 helpful votes
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Watch buy Frederique Constant
April 28, 2025

Great experience. Been kept up to date with all the steps need it to complete the transaction. I would use this again.

Date of experience: April 18, 2025
Tennessee
1 review
0 helpful votes
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Another satisfied customer...
February 21, 2025

This website is perfect for my needs, as I search for watches with few examples for sale. The key is their worldwide scope, in addition to appropriate security features that allow one to deal out-of-country with confidence. I have used this website on several occasions, always with the desired results.

Date of experience: February 11, 2025
Georgia
1 review
0 helpful votes
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Perfect online retailer.
March 15, 2025

I have purchased here before and will again in the future. No problems this is my fourth purchase. I highly recommend Chrono 24 to anyone looking to purchase a watch

Date of experience: March 5, 2025
Washington
1 review
0 helpful votes
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One of the best and easy to navigate
April 25, 2025

Accurate and easy to navigate with some very good deals. I have used them quite a few times. And they are there if you have a problem.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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I have been using the Chrono24 platform for over 5 years to sell and buy timepieces. Very reliable. The process which includes authentication is flawless.

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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Great buying experience with peace of mind
April 14, 2025

The buying experience was great, easy to navigate and look at items. Seller was responsive.

Date of experience: April 4, 2025
Texas
1 review
0 helpful votes
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1st class rolex purchase
April 30, 2025

Trust worthy and easy purchase. Very easy site to navigate. Easy to communicate with seller. No delay with payment and shipping.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Good experience
March 12, 2025

Not the first time I buy/sell a watch on Chrono24. This one was as smooth as always, and the escrow process gives me piece of mind. The watch was as described.

Date of experience: March 2, 2025
California
1 review
0 helpful votes
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Very good company!
February 20, 2025

I have been looking for this watch model for a long time and I have only found it in Japan. Honestly, I was a little afraid to order it online directly from Japan but I had a very pleasant surprise, the watch arrived to me very quickly, it was packed very well, it looks exactly like the pictures on the company's website and I am extremely satisfied with the purchase! I highly recommend this company and thank them very much for the seriousness and speed of honoring the order!

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Trusted service
March 5, 2025

Chrono 24 is my trusted watch location service with a trusted escrow account that protects the seller as well as the buyer. Quick to answer questions and step in if needed.

Date of experience: February 23, 2025
North Carolina
1 review
0 helpful votes
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Real customer service
April 7, 2025

Real customer service, professional and knowledgeable staff

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Smooth transaction
April 3, 2025

The payment and communication were fast and smooth.

Date of experience: March 23, 2025