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ChristianBook

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Illinois
1 review
0 helpful votes
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Close to being unethical.
February 13, 2025

In December 2024, we purchased a book and somehow ended up enrolled in a subscription service. We think it might have been for free shipping, but we don't remember for sure. When we finally noticed the charges—our fault for not catching them earlier—I contacted their help desk. To their credit, they fully refunded all the charges. However, it still bothers me because it seems that many people are inadvertently tricked into signing up. You have to spend $15,932 just to break even. I suppose if one is diligent, you could make this work.

Date of experience: February 13, 2025
Florida
1 review
0 helpful votes
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Christianbook.com
October 30, 2024

Somehow I was unintentionally enrolled in the Christian **** Rewards program. The program charged me $16.95 a month for 6 months. When I reached out to the company, they cancelled the account, but said that I agreed to the charges, which I would never have done.

Date of experience: October 30, 2024
Pennsylvania
1 review
2 helpful votes
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ChristianBookRewards is a scam. We never signed up for it yet charges showed up shortly after we purchased two bibles there. I have attempted multiple times to cancel and the charges keep showing up. We finally got the fraud team at Chase involved, and they were able to place a block on this merchant, and refund three months worth of charges. There appears little that is "Christian" about this scammy merchant. I'd give them a MINUS FIVE STARS if the system let me (1 is the lowest).

Bottom line, beware this merchant!

Date of experience: October 30, 2024
South Africa
1 review
0 helpful votes
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Order never received
March 12, 2025

I ordered a bible from South Africa and after 6 weeks it still hadn't arrived, so I emailed customer service and they replied that they sent me a replacement right away. It's been a few months now and I still haven't received my order.

Date of experience: October 16, 2024
Washington
1 review
8 helpful votes
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Purchased and Cancelation
December 22, 2023

Straight to the point.
This is my first order and last from this business. They charged the amount, and later I received an email saying that my product was on hold until I called them back to verify the billing address. So after they charged to my bank account? Umm, It's crazy. At the end of the day, I requested a cancellation order because I don't have time to be calling for something already processed but on hold. Conclusion: Go to another place to buy to save time.

Thanks

Date of experience: December 22, 2023
New Jersey
1 review
0 helpful votes
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I would just like to take a moment and write a brief review on a book. I ordered here from Stacy l Lyn Harris Love language of the south

Whether you are familiar with her or not, you need to get this book. It is an in-depth look at the life of Stacy Lynn and her recipes my favorite, being granny, southern fried chicken the photos are spectacular, professionally done, tremendous insight into this woman and chef and entrepreneur and wonderful Christian lady, do yourself a favor and buy this book I assure you you will not be disappointed. You can find her as the host of the sporting chef.!

Date of experience: March 6, 2024
Florida
3 reviews
5 helpful votes
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This company is underhanded and unethical. Somewhere in the fine print whenever you purchase a book or another item you become enrolled in there "Rewards" program. The cost of this is almost $20 per month. It would be interesting to know how much money they have made off of unsuspecting people using his practice. Do not buy anything from this company! I know they will ultimately pay for what they have done.

Date of experience: May 5, 2024
Japan
1 review
2 helpful votes
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SCAM
May 3, 2024

Bought over $100 worth of merchandise and entered code for "Free shipping on orders over $100" and only to find out they fraudulently signed me up for $16.95 per month rewards club. Unfortunately I am not the only the only one this has happened to and I will be filing a class action suit.

Date of experience: May 3, 2024
Tennessee
1 review
8 helpful votes
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I bought an ACT prep guide from this website back in June. I just noticed today that they've been charging me $15.00/mo since for a discount membership that I NEVER signed up for. It was obviously done automatically. When I called their customer service number to inquire what the charge was and ask how I enrolled in the discount program the representative was not sympathetic and very matter of fact. This is a very shady practice for a company claiming to be "Christian". Be careful when ordering from this company.

Date of experience: October 28, 2023
Mississippi
1 review
1 helpful vote
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Scam
March 18, 2024

I ordered a book called "Believers Baptism," edited by Shreiner. The book itself did come in, but afterward, I was unknowingly signed up for a subscription. When I tried to cancel, they would not email me back. I tried to call, but the phone was always "busy." I ultimately had to cancel my card because of this. Do not fall for this and go with more trustworthy online stores.

Date of experience: March 18, 2024
Oklahoma
1 review
3 helpful votes
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We ordered a school curriculum and we received the wrong book. They apologized and resent the order and then resent the same wrong book again. Now we are two weeks late on the curriculum we need. They said they would send the order with two day shipping and now we get an email that they had their inventory wrong and they cannot fill the order at this time. We called to complain and their was no effort to correct the problem. They simply did not care and when we explained what happened and said we were going to leave a negative review they simply said "ok" with no apology or effort to rectify the problem. Very poor customer service. Very disorganized. This is the second time we've had problems with them listing inventory they don't actually have. We will not support this business again. They have lost us as a customer!

Date of experience: September 25, 2023
Tennessee
1 review
2 helpful votes
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I bought a book from them. They automaticlaly added me to their rewards program and charged me 14.95$/month until I found this in my credit card record a few month later. They did not ask me permission for this Reward program.

Date of experience: May 15, 2023
Florida
1 review
3 helpful votes
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I purchased 2 book and was unknowingly signed up for a monthly Subscription charging me $16 and some change. I have disputed the charges. Please review Better Business reviews before buying.

BOO CHRISTIANBOOK.COM BOO!

Date of experience: March 15, 2024
Maryland
1 review
4 helpful votes
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We ordered a Funeral Pall on July 5,2022 which was supposed to be delivered Mid July and so far we
Have received at least 6 notices that shipment has been delayed. After calling each time, we were promised we would receive it in about a week. The last notice received yesterday stated it would be delayed until Oct 7,2022... This will probably not happen.
I think they want us to cancel because of a $40 price increase. Be careful if you order from them!

Date of experience: September 3, 2022
Oklahoma
1 review
2 helpful votes
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Overall nice business with a great selection to choose from, with very easy to read information. Unfortunately, after 4 orders of multiple books, 2 orders had damaged material. I don't think it is from shipping, it looks more like a tear. And even though its small, I assume the regular customer is looking for perfection when buying. I expect a near mint item when the order is for a new condition book.

Date of experience: June 8, 2022
Oklahoma
1 review
5 helpful votes
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Time to wait?
December 27, 2019

Order was supposed to ship in 46 business days. They took 8 to ship (2 weekends not included) and our bibles arrived after 6 days of shipping. If you need your order by a specific date, such as a birthday or holiday, pad it with at least one extra week over their estimated times or prepare for disappointment.

Date of experience: December 27, 2019
New Jersey
1 review
2 helpful votes
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I buy soundtracks on a regular basis, and I liked this website when I first found it. It has a wide variety of cd's from many different companies. However, I've now run into the problem that I need to re-download a cd that I bought less than two weeks ago and can't. They only allow you to download songs for one week after purchase, which is ridiculous since I paid for it. I won't be using them anymore. I'll stick with sites that let me re-download anything in my order history.

Date of experience: June 22, 2013
Arkansas
1 review
0 helpful votes
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Great company
February 16, 2023

Only 2 stars because shipping was through FedEx. I've ordered from cb many times but they keep using FedEx, and today after many lies like "attempted delivery", I found out my box had never even left the facility. In order to stop it from being sent back to CB, I drove 45 miles and stood outside in the rain to talk through a speaker at fed ex and finally get my package after 4 days of "out for delivery" notifications. I would gladly pay more for better shipping. I won't buy from them again until they provide more shipping options.

Date of experience: February 16, 2023
Canada
7 reviews
6 helpful votes
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+
Great sales, great selection, variety of products, prompt shipping, rare site and a real gem!
-
Out of stock on dollar and lower items, if ordering several copies.

Would definitely recommend. US Funds.

Date of experience: October 18, 2015
Ohio
1 review
6 helpful votes
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First time ordering. Ordered a book for $29 dollars. Woman taking phone order doesn't tell me that if I spend another $6 dollars that shipping would be free. Called back and ask if to be fixed. Their Christian response was "better luck next time." There will be no next time.

Date of experience: July 18, 2019

Overview

ChristianBook has a rating of 1.8 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
45
value
38
shipping
42
returns
24
quality
33
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